Norseman Hotel3.0 out of 5.0
Recent guest reviews
Should have done a review sooner. Stayed in this hotel regularly for work over the past four years and never been disappointed. Rooms to a good standard. Excellent bar and dining area. Decent selection at the breakfast buffet. The thing that sets it apart from the rest though is the friendliness of the staff. This is what gives it an edge over other higher priced hotels in the area.
The Norseman Hotel provides an excellent range of services. They have provided our entire coach with great service and three course meals. The staff a very nice and a I thoroughly enjoyed each time I had the opportunity to talk with them. With a seperate tea room and serviced bar adjoining the dinning room and comfortable accommodations they have really won me over. If can can make it back to Scotland I will be planning a longer stay in this Hotel than the two nights I have available this time.
The Norseman Hotel is a bit dated, and although parts have been redecorated, the windows, and various other items need replacement to bring it to 21st century standards. Our bedroom was on the cramped side, and a queen sized bed would have been a lot more practical than the king sized one in the room. There was only one comfortable chair provided, and no drinking glasses nor face flannels. However, everything worked OK. The housekeeping was variable, and was obviously not quality checked by a supervisor, with various items not being replenished on some days, including a bath towel on one day. We went to reception reporting this, but the issue was still not resolved. There was black mould around the bath taps for the first two days, which disappeared on the thind day, again showing the variability in housekeeping. In view of this, the B&B rates were over priced. At breakfast there is a good selection of fresh fruit, and an adequate hot buffet, but no fish option. The plates, bowls and cutlery were in various states of cleanliness, showing their dishwasher was not up to much, and once again their quality control was poor. We had an evening meal on one night in the bar, and the food and service were good, and I was impressed at the level of service as there was also a wedding reception and a coach party being served at the same time. There is no environmentally friendly policy regarding towels.
We stayed for 3 nights in the Norseman Hotel en route to Orkney. The reception staff were very friendly and helpful giving us all the information that we needed. Our room was on the second floor and there is no lift but again the lady on reception gave us a hand with our luggage which was very much appreciated. We had a nice large room with 2 armchairs and it faced a lovely garden to the rear. We arrived on a Sunday and the only option for an evening meal was a Sunday carvery. The only starter was soup which was rather disappointing and the carvery buffet was much as you would expect. We did not eat in the hotel on the other two nights and so can't comment on other meals apart from breakfast which was a very adequate buffet with a lovely selection of fresh fruit salad and fruits. We would go back but would ask for a room on a lower floor although these seemed to be used by bus parties.
This was the only place we stayed in on the whole of our North coast 500 trip that did not meet expectations. Wick itself is in dire need of TLC, surely it should be getting some benefit from the increased tourism because of the NC500, but maybe people are put off from the start. Places like this don't help. The position is about the best you can get in Wick, next to the river & a park, but the outside of the hotel looks very unloved. Our most critical comment though is that on returning to the hotel, at 9.30pm after going out for a meal, we were shocked to see the FIRE DOORS to the stair well on the ground floor & first floor WEDGED OPEN!!!!!!!!!!!!!!! We closed the doors & went up to our room on the second floor feeling a bit safer. Unfortunately the following morning both doors were wedged open AGAIN. We shut them on the way to breakfast & they were wedged again on our return, so we shut them again & reported our concern to reception. We think the hotel has tried to contact us once regarding this, but we've not always had a phone signal while in the highlands. There were complimentary toiletries, the complimentary drinks were hidden in a draw. There was a hairdryer. Our room looked out over the little walled garden. Breakfast could have been hotter - one of the downsides of doing in buffet style.
We were really disappointed by the Norseman hotel - one of a few hotels we visited whilst on the North Coast 500 road trip. It was clear that a certain amount of modernisation had taken place ........ in about 1981, and since then nothing ! With the exception of the residents lounge, nothing at this hotel inspired us. Our rom was small and box like, with walls so thin that we could hear both sides of the 'Face Time' video conference that was taking place next door, and it sometimes felt like the people above would come through the ceiling ! The bath was stained and felt dirty - the sink was cracked, and the bed lacked any support and comfort. It wasn't a good night's sleep at all. The hotel clearly caters for coach parties, and we were recommended by the staff, to eat out .... which we did. In the morning, when we rose for breakfast, it looked liked the hoards of Rome had fallen on the buffet and raided it - we were left with left-overs (overcooked eggs, hard bacon etc) - all very uninspiring. We were particularly disappointed with the luke-warm response from the staff when we asked for help. Quite frankly they were more interested in re-setting the coach party tables, than looking after the other guests in the hotel. All in all this was a major disappointment for us, especially as we were travelling with friends. Wick does not have a great deal of option in terms of hotels to stay in, but we would really recommend that you find one, or bring a tent !
With friends we attended the Sunday carvery today. The food was excellent, hot and well prepared. The service was also very good. I will be going to this Carvery again as it was, again, very fairly priced. I do not have the slightest hesitation in recommending this hotel for Sunday lunch
Anyone intending to stay in wick does not have a great selection of hotel options. Hotel has no lift rooms over 3 floors, our double room was at the front, looking out over a car park. Nothing around the hotel, only eating option found other then hotel was an Indian takeaway, did not feel safe walking around in evening. Food in hotel was OK. Fresh fruit/berries at breakfast was good. Room was large but bed not comfortable, pillows flat and one had strange smell, marks on bed cover and sheet. Bathroom ok, shower in bath, towel warmer. No complimentary water, no fridge.
Warm welcome, pretty setting, central, convenient and comfortable. I recommend staying here. Staff are friendly and helpful, room is comfortable and a good breakfast is included. Lovely walks from the hotel and easy, quick access to town. Will return. Off street parking.
We enjoyed our stay at the Norseman. The rooms are comfortable and reflect the age of the hotel and rating of 3 stars. They are clean and in good repair. The staff are friendly and worked to solve any problems we had. We enjoyed 2 evening meals and breakfast and they were the highlight. Congrats to the chefs. Recommended.
- Free full breakfast
- Free in-room WiFi
- Free parking
- Onsite dining
Norseman Hotel places you 0.8 mi (1.3 km) from Pulteney Distillery. This 48-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking. It's on a river and also within a 30-minute drive of Duncansby Head and Grey Cairn Camsters.
Free full breakfast is included with your stay and awaits you each morning. This hotel serves as home to a restaurant, which has garden views and specializes in local cuisine, along with a bar. Order from 24-hour room service to satisfy your hunger without leaving your room.
The 48 rooms are individually decorated and have desks. Guests can expect to find free WiFi and TVs. Pillowtop beds sport premium bedding and bathrooms offer designer toiletries.
Guests of Norseman Hotel enjoy features like coffee in a common area, express check-in and express check-out. If you decide to drive, there's free parking. Front-desk staff can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a garden, a fireplace in the lobby, and a porter/bellhop.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 286 reviews