Mercure Inverness Hotel4.0 out of 5.0
Recent guest reviews
Great position in Inverness overlooking the River Ness. Well priced with friendly and helpful reception staff. Good bar with knowledgable bar man and great gin and tonics available. We moved rooms as our Privilege room was small, reception staff offered an alternative which was great. The rooms were very warm, there were air conditioning instructions on the wall next to the air conditioning unit, we weren’t able to programme this and nor did the 3 separate staff who attended our room to look at it. Each staff member never came back with an answer and we were the ones responsible for communications which became a bit wearing. Complimentary papers in the morning didn’t appear, after the 1 st time I got bored of asking. Breakfast was fantastic, dinner in our experience was poor, we paid £3 for 3 pieces of bread and butter. The waiters were unfriendly and clearly didn’t know how to treat customers in a hospitable manner. They didn’t smile, introduce themselves or ask us how our day had been or other general conversation. For a four star hotel I felt this was poor. Overall a disappointingly average stay. Staff particularly at the restaurant and waitering staff could work on their communication and how they promote the hotel in a more personable way. Responding to complaints and concerns could be more prompt and timely Lots of good...... Could be better!!
First visit in a few years, so was very happy to return and to find it has had a refurb. The reception area in lovely very Scottish "The Polar Bear " was a bit strange but just my opinion !! The rooms have been very tastefully done, and the shower room we had was lovely only complaint (not really more an observation ) no shelf for toiletries in shower or hook to hang towel near shower, was travelling with a disabled lady and she could not bend to pick products of the floor, I could !! So sadly Three day/ two night visit she could only manage shower once. Breakfast was very tasty and great choice of products. Lovely helpful staff. Found Gosia Czerniakiewicz and the night porter (sadly never got his name) very friendly and very efficient. The hotel is very expensive for food and drink £7 for a G & T so better to go else where !! Great location and surprised at some of the reviews !! Was a working visit.Would stay there again.
Stayed in the Mercure on a Monday after a long weekend working. Stayed as we were going for a meal. Great hotel. Room nice. Overlooking the river Ness. Clean. . nice mural in the shower. Our room had a Rabbie Burns theme. Excellent value for money.
This hotel has large rooms and a modern look and feel, so you arrive expecting the best. But it fails to measure up, except for a pretty good breakfast which includes Scotch whiskey on your porridge if that's your thing, and it was my thing on a frigid Thursday morning looking out over River Ness. In at least three areas, the hotel fails. The bathrooms (showers, no tubs) are tiny, and two people must share one small bar of soap per two nights (so far). But, worse, the sink is stylish but barely functions due to being small and unable to contain the generous water supply if you are not very careful. The shower, however, is even worse. There are no instructions accompanying the shower controls, which are not intuitive. Just two controls for temperature, water quantity, and water outlet (to choose between overhead or handheld). No readable labeling or color-coding. Nowhere in the shower to put down the soap. Nowhere to grab for support. No door to keep the water in, so it readily floods the bathroom floor. Sheer madness to have a shower that's so user-unfriendly. Stylish and pretty, it may be, especially with a floor-to-ceiling forest mural! But just impractical. The door lock (see the picture) had not been properly repaired after some previous problem, but it did not worry the maintenance man when I pointed out that it was fragile and the lock bolt did not line up with its hole. So we spent the first hour after arriving switching rooms. Unfortunately I did not feel confident that they noted this problem and would fix it anytime soon. As other reviewers have noted, the cable TV works poorly. You may have to press the channel change button several times to get it to act. My suggestion to change the changer batteries wasn't accepted. After much useless fiddling by maintenance, I decided I preferred to let it be. Even trying out new batteries weren't worth their time. My impression is that hotel management here lives in an alternate universe where some pretty obvious matters are not on their to-do list.
I am a regular costumer of Mercure hotels. I have usually hava a lovely during my Mercure Hotels experiences, however I cannot say the same thing about Mercure Inverness hotel. I am in a wedding anniversary trip with my wife and I had a terrible time during my two day stay in Inverness. I am in a trip to 3 different cities in UK, Inverness - Edinburg and London and, by far, Mercure Inverness hotel was the most expensive room rate that I paid between the 3 hotels that I booked for this trip. But this should not be a problem since it is a Mercure Hotel. Unfortunately in the day that we arrived in the hotel, November 14th, I had a problem with the heater, that was not working. It was not possible to fix the heater and I was not offered to have the room changed. Instead, the crew, that was helpful, only could set portable heaters, that solved the problem partially. On the next day, November 15th, I left the room for a entire journey and when I came back to the hotel, around 8:30pm, I faced my room exactly the way I left it at 8am. No one went to clean the room, to make the bed or even ro replace the bath products. If I knew that this is the Mercure Inverness standards, I would had definetely booked another place. I have to say that I have another friends interested in coming to Inverness but I cannot reccomend this hotel at all. I am really sorry to say that but I am feeling just like I had booked a hostel instead of a Mercure hotel. Definetley not worthy of the price I had paid for. Marcos Franca Brasilia - Brazil
Have known this hotel from a long time ago, and booked quickly as I needed a room in a hurry. Knew it to be central and convenient with everything in the city on the doorstep. Easy four minute walk to station, and bus station. Taxis two minutes walk away. Good points: Room size is really large compared to most modern hotels Bathroom had been recently refurbished and looked and felt very good Bed was enormous, and very comfortable, with a very good quality duvet, which was very warm Staff all very friendly Very inexpensive room rate Bad points: (these are structural to the hotel, and are certainly not a reflection on the staff in the hotel) The room was not warm, and at times distinctly cold. It was heated by a small radiator which was quite inadequate for the size of the space it had to heat. There is no way to up the heating once the radiator is on maximum. There is no air conditioning/heating, and if you are used to modern warm hotels you will not cope in these rooms if the weather is cold outside. Supplies felt stingy; only one bath towel each, and one hand towel between two. Tea and coffee were minimal, no biscuits, one pillow each, no ironing board or iron in the room. Extras were available for asking, but this is really a pain when you just want to get in and shut the door for the night. Didn't eat in the hotel (I rarely do), but there are dozens of places in Inverness to eat within five minutes walk. If you want a very pleasant breakfast or just a coffee, Coffee Affair directly opposite the front doors of the hotel is very good. Church Street rooms can be a bit vulnerable to noise from outside, but this doesn't worry me, and I like looking out on a street. I would stay here again, but not when the weather is cold!
Stayed for one night, first impressions were good, beautifully decorated, however getting to our room we discovered it wasn’t as good as first impressions lead us to believe. Room was freezing cold, so we closed the curtains and tried to adjust the radiator - was currently set to full power and was stone cold; then we spotted an electric heater in the corner, so plugged it in and decided to unpack, I went to turn on the bedside lamp to find that not only was the bulb dead, it was just shards of glass sticking out of where the bulb should be! After unpacking we decided go for dinner while we waited for the room to heat up, two hours later we returned and the room was still freezing so we went down to reception to discuss it, was greeted with a blunt, “there is nothing we can do, it’s too late for maintenance, and we can’t move you as we’re fully booked (which was kinda surprising on a Tuesday but doesn’t matter) but we can give you another heater or some blankets” so we accepted the new heater while we went out to the shop. When we returned from the shop we found the smallest of heaters had been left in our room, (see attached) so we plugged it in, and decided to get into bed and try to watch a movie on Netflix. The internet connection was so bad that the movie kept failing, and was impossible to watch; so we switched it off and went to bed, woke up in the morning and the room was still cold! Currently waiting for Manager to get back to us
The hotel is a nightmare. I´m a platinum member in the Accor membership program and have stayed and many of the chains hotels, also a lot of Mercure hotels. This one really tops it all. It all began with there being no more parking spots available, probably due to the fact that anyone can park on the hotel´s parking spot which is directly in the heart of Inverness. On checking in the Platinum status was completely ignored. No room upgrade, no drinks vouchers and on the room no sweets or any little treat as it is customary. While that is just something the membership participants have to suffer from the room itself was horribl too. The room had the only true rain shower I have ever experienced, meaning you could actually watch every single drop fall down. It is literally like taking a shower in the rain. The bathroom is very small, as is the entire room. You can see anywhere in the hotel that there was no refurbishment for decades. The room has the dark and dingy feeling of a cave. You can see everywhere nothing has been done for many many years. The TV is the size of an A4 sheet of paper. The bed is rather small as well, at least for two people. I also spent time at the bar. it is excessively expensive, prices for a beer are about twice of what you pay in the wheterspoon pub about 2 minutes away. The stuff is excessively slow. It´s difficult to understand why 3 people working there need almost 10 minute to open a bottle of beer and bring it to the table, when there are only 4-5 tables in use. The guest/bartender ratio was around 3:1! Staff needs retraining. My checkout was interrupted for a few minutes so the woman doing my checkout could help her colleague doing someone else´s checkout. I did not understand what made that person´s time more valuable than mine. Usually one would first finish one guest and then go on to deal with the next. I will never ever stay at this hotel again, it is the worst hotel I have stayed in for quite a while.
0 stars given! turned up at the mercure hotel for my graduation ball at 18.30 to check in with my ball to start at 1900 for the Mercure to have double booked my room, leaving myself having to resort to another hotel!! Not happy, no apologise were said! they arranged another hotel for my stay but i still had to pay for it myself and walk around inverness city centre to find the hotel!! Would not recommend this hotel after my terrible experience which was supposed to be a good night for me. Very disappointed and would not book, can never guarantee if you are even on there systems!
I would like to say that I have had a very enjoyable stay here at the Mercure Inverness. I found the rooms very comfortable and relaxing. The food at the Hotel restaurant is excellent as is the service. One staff member in particular Lupus Octavian was fantastic. Every night I ate at the bar restaurant he would make me feel very welcome, his service was exceptional and felt he went that extra mile to deliver a great experience to myself and others. I do plan to return to the Mercure in the future when back in Inverness.
Reviews from Trip Advisor
47% of guests recommend this hotelTotal of 1203 reviews