Fairfield Inn & Suites by Marriott San Antonio NE/ Schertz2.5 out of 5.0
Recent guest reviews
Perhaps its just me but after staying at this hotel and another Fairfield Inn previously, I am led to believe that Marriott has lowered its standards. The entire experience could be summarized in one word, "average". I suppose the only positive experience was a brief episode with a manager, who seemed to exemplify the standards one might expect from Marriott. However, this did not transcend to the staff or quality of rooms. In an area with many hotels, I recommend staying at another hotel for those with more discriminating standards.
The Fairfield has a great location in Shertz/Cibolo TX area, kind and helpful staff and it is a very safe place to stay! My brother and I have stayed at this property since 2015 to be close to family. The suites are especially nice, the grounds around the hotel well kept. It's located within walking distance to Schlotzky's, Sonic, Bill Miller's BBQ and Chiil's. I recommend the Fairfield for business and family travelers, really anyone traveling to the San Antonio area!
I don't know if the poor reviews are accurate as far as the property in question. My family and I had an extremely pleasant and positive experience from check in to check out. The breakfast was plentiful and delicious. The pool was outdoors, my kids loved it! The gym was small and lacked equipment but yet had enough to get a good days workout in. Our room was very clean, zero complaints!! We had a beautiful view in the rear of the hotel, straight into nature! The staff was friendly, helpful and very welcoming. No problems whatsoever. There was a Chilis in the parking lot that we also had a chance to enjoy. Definitely recommend this hotel!
I read through the reviews before booking here, and I must say I was a little hesitant because of the "Vehicle Broken into Overnight" review. For this reason, we made it a point to part right in the front- under a light. The fact that Chili's was a few steps away, made keeping our prime parking spot much easier. The rooms was super clean and the beds comfy too. There was a great breakfast selection, and the ladies serving food and cleaning the dining area were super nice. I was pleased to see the housekeeper meticulously wiping down the tables and seats, as well as every inch of the high chairs that were around. I know as a parent, this is greatly appreciated and not always done at all places. The elevator was fast- as was the check in/out process. We got a great rate, as it was just outside the main part of SA, but still close enough. I would highly recommend you book this place- I will again if I'm in the area. Keep up the great work!
I usually don't write reviews but my stay at the hotel sucked. When I arrived the staff was extremely rude. The lady behind the desk ignored me for a few minutes because she was on her personal cell phone talking about how her dinner was the night before. When I got to my room I found a condom wrapper in the bedsheets... For being one of the pricier hotels in the area I would think the staff would clean the rooms better. Was completely disgusted with the condom wrapper and then during the night the people in the room next to me were so loud I didn't get much sleep. I was really expecting a better stay here.
While we have stayed at this hotel a couple of times in the last year and not had a problem, this time our vehicle was broken into overnight in the back parking lot, of course there were no security cameras around the building etc. When we notified Juan at the front desk his response was " what do you want me to do about it" no offer to call the police etc, very nonchalant attitude. We had multiple family members book rooms here for a family reunion and I guarantee we won't be back. The wooded lot in the back of the hotel looks as if vagrants or homeless people may be camping back there. The Schertz Police however were extremely helpful and quick with their response.
Been here now 3 times, and we now stay an extra day to hold meetings at the hotel too. Staff is very attentive and friendly and have worked with us to find good spots to hold meetings. Wlaking distance to a few resturants and not too far from airport. My team is from all over the country and our customer in in San Antonio, so we do a day with the customer at their spot, then a couple of days for our team internal at the hotel (where we all stay too). We use some of the larger hotel rooms for telecons (some have couches and a sitting room) and have good face to face interaction needed for a dispersed working team. Two thumbs up!
We stayed here 3 days for a basketball tournament. Our room was clean and modern. Service was good and employees were friendly. Breakfast was pretty standard with hot eggs and sausage along with cereal and oatmeal. It was fine but nothing to get excited about. One nice thing is you could skip daily maid service for extra Marriott Rewards points. We took advantage of that. The only negative was the A/C compressor was loud when it kicked on, but we didn't complain and it really didnt' bother us.
I prefer this hotel over the Hampton next door. Mainly I like the brighter bedrooms and the friendlier staff. My room is always clean and I like the ease of connecting to the WiFi and the number of outlets for my devices. I've never eaten the breakfast in the 3 years Ive stayed here over the Christmas holiday. I think I'm sleeping too late. I think if I managed a hotel like this I would charge a premium to allow people to order breakfast in their room for the lazies like me. :) I know they are not trying to be that kind of hotel but room service alone for b-fast would make them stand apart and allow the staff some extra cash in tops !
Great place. Very nice and clean. Continental breakfast is very good. Affordable prices. The gym is a little too small, other than that, service is great. Staff members are very kind. I would definitely stay there next time.
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Outdoor pool
Fairfield Inn & Suites by Marriott San Antonio NE/ Schertz places you within a 15-minute drive of Natural Bridge Wildlife Ranch and Northcliffe Golf Club. This 118-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Schlitterbahn New Braunfels Waterpark and Resort is also within a 20-minute drive of this Schertz hotel.
Free hot/cold buffet breakfast is included with your stay.
All of Fairfield Inn & Suites by Marriott San Antonio NE/ Schertz's 118 air-conditioned rooms provide washers/dryers, sofa beds, and microwaves. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also standard.
At Fairfield Inn & Suites by Marriott San Antonio NE/ Schertz, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 94 reviews