John at the desk was super friendly and kind during check in!
I was appalled by the flying insects in the room I took video and pics. The room was loaded w these black flies.
I would never stay there for the place. Horrible
I used the kitchen, great value to have it. Nice staff, and comfy bed, really happy with my choice.
The room was ok, just had very little TP upon arrival and no extra rolls. Biggest complaint was having to walk through the cloud of smokers to get inside any door including the staff smoking just outside the main entrance. Trash cans overflowing and the horrible odor of ashtray hitting you in the face as you exit the building. Most disappointing item was I appreciate them accepting pets as I travel with mine, but pet owners not cleaning up after their pets is what gives responsible pet owners a bad wrap and difficulty finding a place to stay. Travel to the area a great deal on business and never any issues, probably my last stay at this establishment.
Love the kitchenette and that there was no room service. The room was clean and lookup updated, but the reason why I can't give this hotel five stars like I wanted to is because of this terrible funky smell that wouldn't go away. I'm assuming it was some sort of chemical to erase smoke odor, but I would've honestly rather just have smelled the old smoke odor than whatever the heck this stuff was!
Again it hadn’t snowed in days, yet snow and ice covered parking spaces. Making parking in the evening very limited.
Lobby very small. Two chairs only. Not a real breakfast as promoted. Coffe. Granola bars and muffins. Rooms are not service on a daily basis unless you are there for more than a week. If you need a clean towel you must bring the dirty one to the lobby to get a clean one.
Decent hotel, comfortable, clean enough. Only stayed for one night. Probably wouldn't want to stay for too much longer than that. Some rooms were more updated than others. Staff was nice and friendly when we checked in.
Very helpful and friendly staff. Made you feel very welcome
I've been to other Extended Stay hotels and enjoyed them so i was a bit disappointed with this one.
Overall well done. Not a 5 star hotel but worth the price.
Hotel was nice and clean. Only stayed for one night but geared more to mutiple night stays. Staff was friendly. Was hoping there would be a continental breakfast but it was just a grab and go with only a few items. No exercise room or pool which would have been nice. Overall great hotel.
Greatest for the the room rate and the location. Staff are wonderful and the location is closed to the shopping mall, to restaurant to the aeroport. Rate is perfect.
the bed was very comfortable, I cant remember a time when tv selections were so limited . sports plus sports Great looking kitchen, we just stopped overnight . Amenities , a bar of soap, 1 person use shampoo
The hotel staff was very friendly and helpful. They helped us with directions and recommended restaurants in the area. The hotel was clean and the rooms were large and comfortable
It was what I was looking for at the height of tourist season--reasonable rate, good location, quiet, and clean..however, they don't provide daily maid service..it is pretty much self-serve if you need things, but the staff at the front counter were excellent!
Very comfortable bed but room was dirty. Also was not informed there would be no room cleaning for my short length of stay but look at the name. Duh
Extended Stay America Suites Portland Scarborough places you within 2 miles (3 km) of Scarborough Downs and Maine Mall. This 92-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Extended Stay America Suites Portland Scarborough features free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a vending machine, a picnic area, and barbecue grills.
John at the desk was super friendly and kind during check in!
I was appalled by the flying insects in the room I took video and pics. The room was loaded w these black flies.
Thank you for your review. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
I would never stay there for the place. Horrible
Thank you for your review. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Ana, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I used the kitchen, great value to have it. Nice staff, and comfy bed, really happy with my choice.
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our comfortable hotel, our friendly and accommodating team. We loved having you as our guest and we hope to see you in the near future. Sincerely, Hotel Management
The room was ok, just had very little TP upon arrival and no extra rolls. Biggest complaint was having to walk through the cloud of smokers to get inside any door including the staff smoking just outside the main entrance. Trash cans overflowing and the horrible odor of ashtray hitting you in the face as you exit the building. Most disappointing item was I appreciate them accepting pets as I travel with mine, but pet owners not cleaning up after their pets is what gives responsible pet owners a bad wrap and difficulty finding a place to stay. Travel to the area a great deal on business and never any issues, probably my last stay at this establishment.
Mike, thank you for your review. We apologize for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. We are also sorry for the inconvenience you faced due to the other guests during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Love the kitchenette and that there was no room service. The room was clean and lookup updated, but the reason why I can't give this hotel five stars like I wanted to is because of this terrible funky smell that wouldn't go away. I'm assuming it was some sort of chemical to erase smoke odor, but I would've honestly rather just have smelled the old smoke odor than whatever the heck this stuff was!
Aly, thank you for being our guest. Although you liked your fully-equipped kitchenette, we are sorry for the unpleasant smell you had in your room and that ruined your stay. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Again it hadn’t snowed in days, yet snow and ice covered parking spaces. Making parking in the evening very limited.
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret the inconvenience you faced. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Lobby very small. Two chairs only. Not a real breakfast as promoted. Coffe. Granola bars and muffins. Rooms are not service on a daily basis unless you are there for more than a week. If you need a clean towel you must bring the dirty one to the lobby to get a clean one.
Kesi, thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Dear Carolynn, Thank you for selecting Extended Stay America for your recent accommodation and sharing your post with fellow travelers. We are glad you enjoyed your stay and appreciate recognizing the service provided by our front desk associate John. We will share your feedback with him and our team to let them know our guest noticed their effort. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management