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Country Inn & Suites By Carlson, Savannah Gateway

3.0 out of 5.0

Recent guest reviews

Hard to say anything good or bad about the hotel. It was a solid place. My room was quite humid, to the extent that the sheets felt damp. But it was decently clean, pretty quiet, the temperature in the hotel was comfortable at all times, the bed was soft, and I was always warm and cozy, despite keeping my room pretty chilly. I didn't have many interactions with the staff, but they were nice, if not friendly.

I checked into a room on the first floor, when I walked in it smelled musty and the floor and bed felt damp. I moved the nightstand at one point and found mold growing all over the side of it. I called to change rooms, they let me do so in a timely manner. I moved to the second floor and although better than the first, it still smelled musty and I found mold on the curtains and some on the night stand. I felt that it was a very unhealthy environment, but because it was a short stay and I didn't feel like moving my things again to a different hotel and getting refunded, etc. I stayed. The staff was very friendly, especially the cleaning staff and the breakfast staff. Breakfast was cold and hot, a very nice spread for an included continental breakfast. Mold needs to be addressed though.

The room could have been cleaner. The floor needed vacuuming and the room smelled a little wet, maybe from carpet cleaning. The staff was cordial and nice.

Check in was friendly and quick. Breakfast in morning was good with warm and cold foods available. Definitely would stay here again.

Nice hotel on I-95 outside Savannah. Prices go up on weekends and holidays but we stayed on a Thursday and got a good rate.

I was not thrilled with the location, very busy strip of hotels,gas stations,and fast food places. The smoker post out front was constantly smoking and the smell was horrible. The rooms were good sized and clean. The pool area was on the small size and the floor was in need of cleaning. Breakfast was below average for this chain. The two computers in the business area were not able to connect to the internet and were sketchy if a connection was made. The staff was very nice but the hotel is in need of updating

Nice clean hotel, great breakfest, reception checking staff needs to improve

Customer service was great. Easy check in. Clean, beautiful and spacious. Accessible to restaurants and bars.

We stayed for one night. The conditions of the place were rough. The carpets in the room were just washed but hadn't dried yet so there was a nasty smell in our room. One of the beds slanted downward. The TV didn't work right. Breakfast was free but nothing great. My kids just ate the plain donuts. They had one washer and dryer which looked 50 years old. The pool was green and you couldn't see the bottom. The hot tub was lukewarm and not worth your time. Quite surprised that it was full. That will be our one and only stay at a Country Inn. Shocked that it has a rating of 4.0.

After reading the positive reviews, I was hoping for a better experience. While the staff were nice, the facilities were disappointing. The rug in our room had a big red stain. The carpet was wet as if they had just steam cleaned but had not allowed sufficient time to dry. Mold in the bathtub high in corners. The floor boards creaked and were uneven throughout.

Room was clean staff very helpful. Enjoyed our stay

The hotel was clean and the breakfast was good. Nice to get something other than donuts cand pastries. The bed was extremely soft and uncomfortable with to much motion for 2 sleepers.

A good value for the price. Convenient to SCAD and historic district.

The room was comfortable and modern. The only thing that needed updating was shower. Breakfast was good too. Would stay here again.

Good value, booked it because wifi is very good, and there is microwave and fitness room. Only negatives were strange. First room I was assigned had malfunctioning toilet, no problem to switch to another. Second was that the room locks stopped working on second floor the morning of checkout but card key worked fine on fitness room, weird.

THIS WAS A PERFECT STOP FOR US ON ARE TRIP DOWN TO ORLANDO FROM AKRON,OH POOL WAS NICE A LITTLE SMALL BUT KIDS ENJOYED IT BREAKFAST WAS ABOVE NORMAL FOR A MOTEL I WILL STAY HERE AGAIN NEXT TIME WE COME DOWN

a very good experience! staff at front desk very, very helpfull with map info and directions to get around in Savannah

Everything was great would definitely stay again!!!!!!! Rooms were clean pool was great buffet was as good as it gets for motel

The room. was very clean and the bed was heaven. The staff is so pleasant and brekfast was differnt evry morning I enjoyed my stay

Great place, clean, very comfortable beds nice shower,price ok

Room options

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 3

Studio Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 5

Studio Suite, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 5

Guest reviews for Country Inn & Suites By Carlson

Everyone (12) Couples (4) Family (3) Other (1)
4

decent hotel

Everyone

Hard to say anything good or bad about the hotel. It was a solid place. My room was quite humid, to the extent that the sheets felt damp. But it was decently clean, pretty quiet, the temperature in the hotel was comfortable at all times, the bed was soft, and I was always warm and cozy, despite keeping my room pretty chilly. I didn't have many interactions with the staff, but they were nice, if not friendly.

By on Nov 13, 2017

2

lots of mold

Everyone

I checked into a room on the first floor, when I walked in it smelled musty and the floor and bed felt damp. I moved the nightstand at one point and found mold growing all over the side of it. I called to change rooms, they let me do so in a timely manner. I moved to the second floor and although better than the first, it still smelled musty and I found mold on the curtains and some on the night stand. I felt that it was a very unhealthy environment, but because it was a short stay and I didn't feel like moving my things again to a different hotel and getting refunded, etc. I stayed. The staff was very friendly, especially the cleaning staff and the breakfast staff. Breakfast was cold and hot, a very nice spread for an included continental breakfast. Mold needs to be addressed though.

By on Oct 18, 2017

Review comment responded on Oct 19, 2017

Dear Valued Guest, Thank you for taking the time providing us with feedback from your recent stay. I see that you enjoyed your breakfast and the staff, but had a few inconveniences. I would like to start by sincerely apologizing for these inconveniences. I will pass your comments onto management to ensure that they are corrected. We look forward to serving you once again in the very near future. Best Regards, The Team at Country Inn & Suites By Carlson, Savannah Gateway

3
Everyone

The room could have been cleaner. The floor needed vacuuming and the room smelled a little wet, maybe from carpet cleaning. The staff was cordial and nice.

By on May 18, 2017

4

visit savannah

Everyone

Check in was friendly and quick. Breakfast in morning was good with warm and cold foods available. Definitely would stay here again.

By on Apr 20, 2017

4

nice hotel outside savannah

Everyone

Nice hotel on I-95 outside Savannah. Prices go up on weekends and holidays but we stayed on a Thursday and got a good rate.

By , from W on Feb 19, 2017

3

easy access to interstate

Everyone

I was not thrilled with the location, very busy strip of hotels,gas stations,and fast food places. The smoker post out front was constantly smoking and the smell was horrible. The rooms were good sized and clean. The pool area was on the small size and the floor was in need of cleaning. Breakfast was below average for this chain. The two computers in the business area were not able to connect to the internet and were sketchy if a connection was made. The staff was very nice but the hotel is in need of updating

By , from chicago on Feb 1, 2017

4

great hotel close to 95

Everyone

Nice clean hotel, great breakfest, reception checking staff needs to improve

By on Aug 22, 2016

5

great hotel. near restaurants and bars.

Everyone

Customer service was great. Easy check in. Clean, beautiful and spacious. Accessible to restaurants and bars.

By , from Brooklyn, NY on Aug 16, 2016

2

rough

Everyone

We stayed for one night. The conditions of the place were rough. The carpets in the room were just washed but hadn't dried yet so there was a nasty smell in our room. One of the beds slanted downward. The TV didn't work right. Breakfast was free but nothing great. My kids just ate the plain donuts. They had one washer and dryer which looked 50 years old. The pool was green and you couldn't see the bottom. The hot tub was lukewarm and not worth your time. Quite surprised that it was full. That will be our one and only stay at a Country Inn. Shocked that it has a rating of 4.0.

By on Jul 16, 2016

Review comment responded on Jul 20, 2016

Dear Valued Guest, Please accept our sincerest apology for the inconvenience that you experienced during your recent stay with us. We strive to maintain a high level of guest satisfaction and comfort. We have reviewed each of your comments and certainly communicate with the relevant departments to avoid any similar problem in the future. We apologise for the issues and we hope to have another chance to serve you in the future and we assure you the fullest satisfaction. Kind Regards, The Management Team at Country Inn & Suites Savannah Gateway

3

disappointed

Everyone

After reading the positive reviews, I was hoping for a better experience. While the staff were nice, the facilities were disappointing. The rug in our room had a big red stain. The carpet was wet as if they had just steam cleaned but had not allowed sufficient time to dry. Mold in the bathtub high in corners. The floor boards creaked and were uneven throughout.

By on Apr 2, 2016