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Recent guest reviews

Bedding, kitchen and bathroom were dirty. After disinfecting the room we discovered new areas that were never cleaned for our stay. We stopped at a grocery store and bought several food items that required refrigeration. Several hours later we discovered the fridge wasn’t getting or staying cold. After throwing out all the food that had spoiled, we spoke to the front desk and they said they knew the fridge didn’t work, no one was suppose to be put in this room. At this point, we already washed the bedding, disinfected and cleaned everything. The fridge/freezer was left open all night to thaw the ice build up in the back, in the morning I was able to wipe up the water, plug it back in, and it began working correctly. No offers or corrections were offered for any of these shortcomings, not what you expect from a 4 star “luxury hotel”

This was by far the best hotel I’ve ever stayed in. The restaurant down below, Fish at 30 Lake was absolutely amazing. The hotel is right in the middle downtown so it was a perfect location. I will definitely be making s trip back to this hotel.

Great convenient place to stay. Prices are great . Will stay again.

Wonderful hotel! Very nice! Although the weather was horrific, the staff helped with valet parking and directions to a pub nearby for a late dinner.

Great location...walking distance to lots of restaurants and activities

Very nice hotel with clean rooms. Not very noisy. Staff was attentive and very polite. Looking forward to staying here again

The room felt more like a studio apartment than a hotel room. It had a full size kitchen and even a washer and dryer. It couldn't have been any cleaner or nicer. The staff were very friendly and helpful. It's an easy walk from the hotel to the shops. Saratoga is a lovely place to visit and I hope to go back again soon.

I was upgraded to a penthouse apt. It was awesome.

Modern clean hotel with spacious rooms, quality linens, and a quiet room at night. Everything was clean, and the service was excellent.

We'd never been to Saratoga before and booked the Pavilion Grand sight unseen, and it turned out to be an excellent choice. The room was spacious with a kitchen (stainless steel appliances, including full-size refrigerator and microwave), Keurig coffee maker, enormous and comfortable king bed, and vast bathroom. There's a French bakery downstairs, and they offered us two free macarons. We would definitely stay here again.

Walking distance to the Saratoga Springs City Center convention facility and surrounded by excellent restaurants. Clean and spacious and fully equipped with more than your average amenities. Ideal for longer stays.

Lake Avenue Saratoga Springs NY

Hotel highlights

  • Close to Saratoga Race Course
  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Canfield Casino is a short stroll from Pavilion Grand Hotel, and other popular attractions like National Museum of Racing and Hall of Fame are within a mile (2 km). This 4-star hotel has 48 rooms and welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service.


Rooms

The 48 rooms are individually decorated and have an array of amenities, including washers/dryers, iPod docks, and full-sized refrigerators/freezers. 55-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Microwaves, coffee makers, and dishwashers are also available.


Property features

Guests staying at Pavilion Grand Hotel enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this spa hotel include a meeting room, a business center, and free newspapers.

Room options

Guest reviews for Pavilion Grand Hotel

Everyone (10) Couples (1) Family (1)
2
Family

Bedding, kitchen and bathroom were dirty. After disinfecting the room we discovered new areas that were never cleaned for our stay. We stopped at a grocery store and bought several food items that required refrigeration. Several hours later we discovered the fridge wasn’t getting or staying cold. After throwing out all the food that had spoiled, we spoke to the front desk and they said they knew the fridge didn’t work, no one was suppose to be put in this room. At this point, we already washed the bedding, disinfected and cleaned everything. The fridge/freezer was left open all night to thaw the ice build up in the back, in the morning I was able to wipe up the water, plug it back in, and it began working correctly. No offers or corrections were offered for any of these shortcomings, not what you expect from a 4 star “luxury hotel”

By , from DeWitt, New York on Oct 15, 2020

4
Everyone

By on Oct 1, 2019

Review comment responded on Oct 3, 2019

Thank you for taking the time to review your stay. We hope to see you again on your next visit to Saratoga.

5
Partner Couples

This was by far the best hotel I’ve ever stayed in. The restaurant down below, Fish at 30 Lake was absolutely amazing. The hotel is right in the middle downtown so it was a perfect location. I will definitely be making s trip back to this hotel.

By on Feb 23, 2019

Review comment responded on Feb 28, 2019

Thank you for your kind review. We cant wait to see you again on your next visit!

5
Everyone

Great convenient place to stay. Prices are great . Will stay again.

By on Feb 3, 2019

Review comment responded on Feb 7, 2019

Thank you for your kind review. We look forward to seeing you again on your next visit!

5
Everyone

Wonderful hotel! Very nice! Although the weather was horrific, the staff helped with valet parking and directions to a pub nearby for a late dinner.

By on Jan 25, 2019

Review comment responded on Feb 5, 2019

Thank you! We appreciate your kind review and cant wait to see you back again soon.

5
Everyone

Great location...walking distance to lots of restaurants and activities

By , from new york, us on Jan 1, 2019

Review comment responded on Jan 2, 2019

Samantha, Thank you for your kind review score of your recent stay with us. We are very lucky to be located within footsteps of all that makes Saratoga so wonderful. We hope to see you again on your next journey to Saratoga.

5
Everyone

Very nice hotel with clean rooms. Not very noisy. Staff was attentive and very polite. Looking forward to staying here again

By , from Hudson valley on Nov 1, 2018

Review comment responded on Nov 7, 2018

Jay, Thanks for the kind review. Our staff prides itself in the level of service and cleanliness we provide. We cannot wait until your next visit to Saratoga!

5

it's great!

Everyone

The room felt more like a studio apartment than a hotel room. It had a full size kitchen and even a washer and dryer. It couldn't have been any cleaner or nicer. The staff were very friendly and helpful. It's an easy walk from the hotel to the shops. Saratoga is a lovely place to visit and I hope to go back again soon.

By , from Rhinebeck, NY on Nov 14, 2017

Review comment responded on Dec 12, 2017

Thank you for the wonderful review! We will look forward to having you back soon.

5

awesome upgrade!

Everyone

I was upgraded to a penthouse apt. It was awesome.

By , from Syracuse, NY on Oct 9, 2017

5

excellent hotel

Everyone

Modern clean hotel with spacious rooms, quality linens, and a quiet room at night. Everything was clean, and the service was excellent.

By , from Alpharetta, GA on Sep 28, 2017

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