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Reviews

4.3 / 5Very Good
1,302 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available

Map

What's nearby

  • Popular Location
    Ishihara Yujiro Memorial Museum
    4 min walk
  • Popular Location
    Shin Nihonkai Ferry
    13 min walk
  • Popular Location
    Otaru Music Box Museum
    7 min drive
  • Airport
    Sapporo (OKD-Okadama)
    39 min drive

Book online or call:

1-844-663-2276

Your dates need to occur after 2020-02-27. Try updating your dates to see prices for your trip.

    About this area

    Otaru

    Located in Otaru, Grand Park Otaru is in the historical district and connected to a shopping center. Sapporo Teine and Kiroro Resort are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Otaru Aquarium and Otaru Kihinkan. Tonden Farm and Yamamoto Sightseeing Orchard are also worth visiting.

    Popular Location

    What's nearby

    • Ishihara Yujiro Memorial Museum - 4 min walk
    • Shin Nihonkai Ferry - 13 min walk
    • Otaru Music Box Museum - 7 min drive
    • Otaru City General Museum Ungakan - 8 min drive
    • Suitengu - 9 min drive

    Getting around

    • Hoshimi Station - 16 min drive
    • Sapporo (CTS-New Chitose) - 71 min drive

    Restaurants

    • Terrace Brasserie – Serves breakfast, lunch, and dinner.
    • Marina Bar & Restaurant – Restaurant with a bar. Serves dinner.
    • Cocoro – Sushi bar offering Japanese cuisine. Serves lunch and dinner.

    About this property

    Grand Park Otaru

    3 restaurants, a bar/lounge, and self parking are available at this hotel. WiFi in public areas is free. Other amenities include conference space, concierge services, and dry cleaning. All 296 rooms offer free WiFi, refrigerators, and TVs. Guests will also find room service, hair dryers, and safes.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Self parking: JPY 1100.00 per night
    Ski shuttle (surcharge)

    Food and drink

    Buffet breakfast available for a fee daily 7 AM–10 AM: JPY 2500 per person
    3 restaurants
    1 bar
    Room service available

    Things to do

    Shopping

    Family friendly

    Dry cleaning service
    Laundry facilities
    Refrigerator

    Conveniences

    Elevator
    Front-desk safe

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Wedding services

    Languages spoken

    Chinese
    English
    Korean

    Business services

    Conference space

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility

    More

    Designated smoking areas

    Room amenities

    Bedroom

    Air conditioning

    Bathroom

    Electronic bidet
    Free toiletries
    Hair dryer
    Shower/tub combination

    Entertainment

    TV

    Food and drink

    Refrigerator

    More

    Desk
    Phone
    Safe
    4.3

    Very Good

    5 - Excellent
    540
    4 - Good
    606
    3 - Okay
    115
    2 - Mediocre
    30
    1 - Poor
    11
    4.3
    Cleanliness
    4.3
    Service and Staff
    4.1
    Amenities
    4.2
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Clean and big room, location is very good, 5 mins. indoor walk to Aeon Mall

    Stayed 2 nights in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Feb 2020

    3/5

    • Liked: Staff & service

    The staff was extremely polite but the Japanese/English barrier was very difficult at times. I’ll admit, I could have done better at learning more Japanese but I would assume the hotel would staff more people with basic English abilities. Outside of a room to stay in there was nothing else the hotel had to offer. The food was way overpriced and mediocre, I’d recommend eating in town. Then there was the smell in the hotel room. It smelled exactly like my 98yr old grandmother's retirement home. It wasn’t appealing, it was gross. It is nicely located right next to the Otaruchikko stop of the train station so getting in and out was easy. If I end up returning to Otaru, I’ll find another hotel.

    Stayed 4 nights in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Staffs were very helpful. Bathroom, especially shower, could use an update or renovation since it had unpleasant order

    Stayed 2 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Super good value for money. Incredibly friendly and gracious staff. It’s my favorite hotel in otaru and the best place to stay if you’re heading to Kiroro.

    Stayed 2 nights in Jan 2020

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