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ANA Hotel Sapporo

4.0 out of 5.0

Recent guest reviews

Having checked the reviews before I went, I knew that this hotel has small rooms. With that in mind, I booked two of the 42sqm rooms for my friend and I on our recent trip to Sapporo. The hotel is being refurbished at the moment, with all but the 20th floor having been modernised. We were both on the 20th floor. First impressions were good - it's not far from Sapporo station and when you go in, the lobby is amazing considering it's a 3-star hotel. There's a gift shop (which has all sorts of souvenirs), as well as a bakery and a somewhat odd "duty free" shop. There's also a doorway into a convenience store, although we found the FamilyMart across the road to have a much wider selection. Check in was swift and smooth and the rooms were on the top floor for guests. I wasn't expecting it, but we were both given 600 points and a bottle of water as a welcome gift. There were two more complimentary bottles of water in the rooms - refreshed daily, along with a few Sapporo biscuits. The rooms themselves were very old and a bit tatty around the edges. It's the only place I've seen an analogue air-con control, for example! The radio was a push-button sort, the bathroom was carpeted (and minus a walkin shower, as advertised on the hotel's website)and the general ambiance was of a slightly faded glory. That said, the room was spotlessly clean and the beds - being firmer than normal - gave me an excellent night's sleep most of the time. The only downside were the windows - they let in so much noise from outside that I awoke several times due to sirens on the street far below, even though I was wearing earplugs. It looks like they're only single glazed. The hotel has three restaurants and as we'd booked breakfast as part of the rate we had the choice of all three - American style, Japanese style or the buffet. The buffet was by far the most popular option and it's easy to see why, as it had everything from Japanese food to pasta, salad, meats, eggs - you name it, they had it! It turns out the hotel is right outside exit 21 of the underground walkway system, which came in very handy when we checked out. It had started sleeting, so it was good to nip down there and avoid the inclement weather... the undergound system goes straight to the main station. All in all, a good stay. Once the refurbishment is complete I've heard the hotel is rebranding as a Crowne Plaza - and it'd certainly be worthy of a star upgrade at that point!

Is located within walking distance to the Jr station as well as Odori Park and the Tv tower. Good Service and has a convenience store at the 1sr floor. Has 3 restaurants for breakfast though i recommend the one at the 2nd floor with the Buffet.

This was the worst experience I have had at an IHG property. We arrived at 21:30 to an empty lower lobby and had to figure out where reception was. There was no one to guide us or help with bags. I'm ambassador platinum and typically get some sort of welcome even at a roadside HI Express; not here. The room, aside from the smell was small but ok. The 80s style rooms are tired and, including the non-smoking rooms which we requested, smell of stale smoke as do the hallways and elevators. The front desk team with the exception of a wonderful Nepalese gentleman, was completely indifferent to our presence. I requested another room and was told the hotel was fully booked, however I checked on the IHG website and there were still rooms available for our 2 night stay dates. The air conditioning was weak so we turned it up and left to find some food. The "concierge" was useless aside from supplying a city map. All of the hotel's restaurants were already closed so we were forced to go find dinner outside after 14 hours of travel. Breakfast was a good mix of western and Japanese food and was well attended by lovely and helpful staff. It appears that ANA has tarted up the public areas and neglected the rooms. I would not stay there again unless property was on a very short availability list. Sapporo is a beautiful friendly city; check it out.

I had a good experience at the ANA Hotel Sapporo. The hotel staff were generally friendly, the location of the hotel was ideal for restaurants and the nearby fish market for fresh sashimi. There was also a major department store nearby and plenty of convenience stores like Lawson's and Family Mart.

It is always a task to decide a hotel to stay in Japan. International chains are limited. Japanese railway or airlines affiliated hotels are reliable, however, of uneven quality. Ryokans are rather steep. Business hotels are too small in many cases. ANA, recently affiliated with IHG, is worth trying. Price is in the middle Zara between JR and biz hotels. Nice service with good quality meals. ANA Sapporo is one of them. However, the breakfast is below standards to be shared by a lot of tourists within a small room. Room size or location is very good. It is not a bad idea to base a hotel a little bit away from the railway station. The staff are professional. I loved Holiday at Kanazawa. ANA in Sapporo is also good except the breakfast.

This hotel is not new but is well maintained. It is centrally located near the JR bus and train station, Stellar Place mall, Daimaru and Tokyu department stores. It's also quite near to the Sapporo Tower and park. There are other sites of interest that are all within reasonable walking distance. For the complimentary breakfast, one has a choice of either the Japanese set meal or Western buffet. The food selection does not change daily. The standard "comfort room" with two twin beds is only 21 square meters in area. The two beds take up around 75% of the room space. Just the same, the Japanese, being masters of the compact space, still managed to fit in two standard chairs, a small side table, and a mini - refrigerator. There is also a built-in, narrow writing desk cum credenza. Although the room is for two people, you have to give way to each other if you want to get from side of the room to the other. The bath room is also quite compact and has a low ceiling. Basic bathroom amenities are provided. Service is attentive, friendly and efficient, as expected in Japan. This hotel is part of the IHG hotel chain based in the USA.

Nice big rooms, clean and big enough for a small family of three. Hotel is at a good location, good distance from good attractions. Rooms at higher floors have good views of mountains. Quite close to subway, and great for the price paid.

This ANA hotel is recently managed by IHG. They start employing non-Japanese to serve foreign guests better. It has very good location; 10 minute walk from JR Station. However, this old property needs a lot of improvements: lobby and entrance need a lot of uplift with more inviting colors, flowers. Greeters are always helpful. Staff genuinely are always willing to help customers. We were advised to have very good ramen - Kura - just two blocks away. The staff need to upgrade their English skills. The rooms and floors have smoke, musty smell. Smoking is still more common in Japan. Management need to open more non-smoking floors and enforce the non-smoking policy. Air conditioners are old and do not properly filter smoke odor.

I stayed here 2 nights with breakfast. The price was so reasonable especially after stayed in Tokyo. distance from Sapporo Station is not too far for walk and handy. This hotel has a convenience store and nice café. Breakfast buffet was so nice and many option. Airport shuttle bus stop in front of this hotel.

around the corner from Sapporo JR station and right next to Sapporo subway station exit number 21. Minutes of walking to the clock tower. 10 minute walk to Odori park TV tower and 15 minutes walk to susukino. Loads of eateries/ restaurants/ sushi/ ramen shops as well as department stores nearby. Its opposite Tokyu department stores Twin rooms size just good enough and typical of Japanese rooms. Has free wifi throughout the hotel and a 24 hour convenience store to stock up drinks and snacks. The hotel concierge staff was so helpful in sorting out our tour booking. The downside was there was no business center/ amenities such as printers. I was advised to approach the shops nearby for printing service.

Room options

Standard Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Comfort Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Comfort Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Deluxe Room

Full 1 | Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 863 reviews