The good:The lobby is nice looking but the hotel tries too hard to make it look 'fancy' by placing bad replicas of paintings in the lobby. There are working elevators. The pre-paid reservations (via [...]) were easily found. The front desk tries really really hard. The rooms are clean and nearly look like the rooms pictured on the hotel's website and on Orbitz. The pool looks nice and seems rarely used. There is a workout room and a restuarant. Internet wireless worked fiarly well and was only 35 real for a week (at least that's what were told and 50 for a month). Overall price slightly cheaper than similar properties. The bad:Check-in and any and all communications with the front desk is very frustrating as even the 'best' English speaking clerk barely spoke English. It took 5 times longer than it should to simply check-in. frustrating. First clerk tried to charge us again even though we were pre-paid via [...] (and charged by AmEx before we left the US). The 2nd clerk spoke better English and processed us through but it still took too long (considering the tons of hotels I've stayed in across the globe). The elevators required keycard to work and were very difficult to get in and out off when sporting wheeled luggage as there is a literally door you must open to get on/off the elevator. The rooms were ok. No irons for your use in the entire hotel. Laundy service must take your clothes if you want them pressed/ironed. The workout room is an a canopy off the pool area and open to the elements so you'll get a good sweat in during the day.The ugly:I was actually double-charged for 2 of the rooms and had to have charged cancelled because the clerk charged my card instead of just putting a hold for incidentals. The elevator only allows you to select YOUR floor and nobody else's so if you are traveling with 2 other people and all are on different floors then you must have someone from the front desk use their key card to select the floor for you. But you must wait for someone to become available to do this for you. Eventually, I did receive a 2nd keycard just to use in the elevator to get up to my colleagues room where we often worked when not at the office. I've never been a fan of Accor properties but this left me with such a negative impression from start to finish that the hordes of colleagues coming to support our new South American operations will NOT be staying at this hotel under my recommendations. Too bad
Located in Itaim Bibi, Mercure São Paulo JK is within a 5-minute walk of JK Iguatemi Shopping Mall and within 15 minutes of other popular attractions like Parque do Povo. This 67-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:30 AM.
Guests can expect free WiFi and LCD TVs with cable channels. Other standard amenities include sitting areas, minibars, and coffee makers. Housekeeping is available on request.
Guests of Mercure São Paulo JK have access to an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for BRL 35 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a 24-hour business center, a terrace, and a water dispenser.
The good:The lobby is nice looking but the hotel tries too hard to make it look 'fancy' by placing bad replicas of paintings in the lobby. There are working elevators. The pre-paid reservations (via [...]) were easily found. The front desk tries really really hard. The rooms are clean and nearly look like the rooms pictured on the hotel's website and on Orbitz. The pool looks nice and seems rarely used. There is a workout room and a restuarant. Internet wireless worked fiarly well and was only 35 real for a week (at least that's what were told and 50 for a month). Overall price slightly cheaper than similar properties. The bad:Check-in and any and all communications with the front desk is very frustrating as even the 'best' English speaking clerk barely spoke English. It took 5 times longer than it should to simply check-in. frustrating. First clerk tried to charge us again even though we were pre-paid via [...] (and charged by AmEx before we left the US). The 2nd clerk spoke better English and processed us through but it still took too long (considering the tons of hotels I've stayed in across the globe). The elevators required keycard to work and were very difficult to get in and out off when sporting wheeled luggage as there is a literally door you must open to get on/off the elevator. The rooms were ok. No irons for your use in the entire hotel. Laundy service must take your clothes if you want them pressed/ironed. The workout room is an a canopy off the pool area and open to the elements so you'll get a good sweat in during the day.The ugly:I was actually double-charged for 2 of the rooms and had to have charged cancelled because the clerk charged my card instead of just putting a hold for incidentals. The elevator only allows you to select YOUR floor and nobody else's so if you are traveling with 2 other people and all are on different floors then you must have someone from the front desk use their key card to select the floor for you. But you must wait for someone to become available to do this for you. Eventually, I did receive a 2nd keycard just to use in the elevator to get up to my colleagues room where we often worked when not at the office. I've never been a fan of Accor properties but this left me with such a negative impression from start to finish that the hordes of colleagues coming to support our new South American operations will NOT be staying at this hotel under my recommendations. Too bad
