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Hotel Windsor

3.0 out of 5.0

Recent guest reviews

Went here recently for business with a group of different people and we were treated really bad. Despise we have booked and paid for our reservations,staff were extremely rude! We demanded to talk to the manager and the staff said they didn't care and denied calling him. Some people of the group were different culture people (Brazilian and Peruvian Rainforest). Treated extremely rude and very discriminated. There are several better places round the area where to book and for similar prices you could get a much better and nicer place to stay. Avoid this as first option! Staff rude!

The furniture needs replacement, breakfast is simple, but enough to a fast trip and the beds are comfortable. The best thing is a location, near lastarria, cerro santa lucia, downtown and metro. It's safer and it's possible to do a lot of things by foot.

Windsor Suites did not respect my reservation, made through Instead of apologizing for their overbooking, they first claimed not to have been notified, then even insulted me saying that my credit card had been refused. Fortunately I found another hotel nearby, but if you are not prepared to spend a night in the cold and dangerous streets of Santiago Centro, don´t EVER make a reservation at this hotel.

The hotel definitely needs renovation. The beds are large, but the furniture needs renewal. The restaurant of the hotel is oldie, but not goldie, although the breakfast is pretty ok. The place is quite clean, no need to worry about any living, crawling creatures :). Despite all these, the scenery is beautiful, the hotel being located just across the Santa Lucia Hill. The neighbourhood is very quiet and as you go out of the hotel just make right and the take the first street on the right, Padre Luis de Valdivia Street. There is the best Peruvian Cuisine Restaurant, named Costa Verde. The hotel is located in Barrio Lastarria. It is the perfect location, the subway station is 5 minutes away (by foot). The price per night is ok, 100 USD for a room with two king-size beds. The staff is friendly and quickly responsive. I will definitely return because of the location.

This hotel was perfect for me. I was on a working trip in Chile and had seen the hotel before leaving for Easter Island. I had liked the rooms so much I wanted to stay at the hotel when I returned to finish my business in Santiago. The room was comfortable, very spacious and I loved the enormous terrace. The staff and owner were delightful. They made me feel incredibly welcome. It was not the highest rated hotel that I visited in Santiago, but it suited my needs down to the ground. Close to the underground, good restaurants nearby. It began to feel like home and I was sorry to leave. My visit was actually earlier than the date stated, but I had not thought to enter the site to leave a review. As I am considering returning, it was the first place I looked. Oh and one last thing, having internet in the rooms is vital for me, and I had excellent connections throughout my week.

In some sense, this hotel is in a great location: it's located between between the Barrio Lastarria district and Cerro Santa Lucia park and viewpoint and just a couple of minutes walk from the cafés of Bella Artes. It's also a couple of minutes walk from a metro stop on the red line. Unfortunately, the hotel is also situated right beside the entrance to a busy road tunnel running beside the park and under Avenue O'Higgins. With the singly glazed windows and glass-bricked exterior walls in your room you won't sleep well at this hotel. Though our room had a very nice 40" LED TV, we couldn't watch anything due to the noise from the road combined with the room's heater: those glass-bricked walls don't keep in much heat and all you have to heat the room is a small electric heater which takes nearly 10 minutes to start emitting warm air. Speaking of warming up, you'll need to run the hot tap at maximum to get a small flow of warm water from the shower. We never bothered with the cold tap and still the water was only slightly hot. We had a warmer, stronger shower at a lodge in the Peruvian rainforest. All this in florescent-lit rooms, reception and breakfast room badly in need of renovation for an update to the 21st century. Hotel rooms are in short supply in Santiago: book early and avoid an icy stay at this hotel.

So while the overall location is near a metro and the historic area, the actual hotel is in a dark and sketchy alley. Honestly, it doesn't seems safe after dark. during the day is fine to walk around but after dark is an issue. The rooms are really dingy. I don't think they have been renovated. Ever. Our room had a not so pleasant smell to it. My fiancee and I stayed there and woke up with bits all of our bodies which was very unpleasant as we were taking 12 hr flight the following day. The bites are still on our body days later. While it's cheap I think there are better ways to spend your money than at a place with bugs in an alley.

I traveled here with a large group. The rooms are fairly average and dated. You get what you pay for. One positive note is the location. It is close to public transit and next to the Santa Lucia hill. There are also lots of shops and restaurants near the hotel. I would recommend this hotel if you are traveling on a low budget. Otherwise, you can easily pay $10 or $20 more for more comfortable accommodation. Some options down the street include Monte Carlos and Forestra.

Look its not a 5 star hotel and you get what you pay for. The staff were very helpful. It can be a bit moisy as it is above the road tunnel exit but I found it to be OK. Bathroom was a bit ordinary and the room had a bit of a hairdressing smell which was unusual. The location at the base of Santa Lucia was fantastic. Easy access to the Metro and a simple walk into the PLaza de Aramas.

Best thing in this hotel is its location - just off the main road Higgins, at the foot of the green St.Lucia hill in the downtown arty Bellas artes quarter, with lots of inviting small cafés and restaurants round the corner and, as the locals say, a "European" feel. You are at walking distance to many sights and to the metro. Staff is friendly and helpful and all people who served at reception spoke English. Breakfast is rather basic and non-interesting (breakfast out in the neighborhood cafes recommended instead!). Email use in the lobby was free of charge but connection quite slow. I had a large double for one person with a balcony towards the hill, room basically ok, large comfortable bed, lots of wardrobe space, satellite tv (CNN, BBC world), fridge (no minibar), no safe, spacious bathroom (shampoo available only for balding men - target group;), all was clean. Regulating the water temperature in the shower really difficult, beware - you might easily burn yourself! The toilet flushing system seemed to have a mind of its own.

Room options

Double or Twin Room

Full 1 | Twin 2 | Sleeps 2

Family Room, 2 Bedrooms (2 Bathrooms)

Twin 7 | Sleeps 7

Reviews from Trip Advisor

Trip Advisor aggregated rating

36% of guests recommend this hotel

Total of 175 reviews