Santorini Hotel and Resort3.5 out of 5.0
Recent guest reviews
This is my first review on trip advisor. The Santorini Hotel was the dirtiest place I’ve ever stayed in. I don’t know when the pictures were taken but they’re completely misleading. The first room we were given smelled like urine. Smelled so bad that we requested a change which they were nice enough to give us. The elevator was out of services the majority of our trip. Breakfast- flies circling the food, rude kitchen staff. Pools- molded around the edges, stairs and ladders rickety (I felt like I was going to fall climbing them). Beach- NOT connected to hotel and there aren’t any chairs or cabanas like the pictures (nothing at all). And there are tons of vendors harassing you asking if you want a massage or to buy something. The grounds- there are a bunch of abandoned buildings with overgrown grass (apocalyptic looking). This hotel is overall so bad. It’s almost comical. The saving grace- you’re in Colombia and should be out exploring.
The hotel is nice if you like big ugly building. There is a rooftop with a view over the ocean which is nice. There is other building blocking the view though. There is not enough place for all of the people of the hotel to breakfast at he same time so can end up having to wait for people to leave before having a table. Food is not very good as well. Cleaning people knock on the door in the morning to do your room very early and insist even if you said no. It is way too expensive for what it is. Santa marta is not a nice city. I wouldn't recommend it.
I want to commend the staff in the restaurants & guards. They get 5 stars, they were very pleasant & accomodating at all times. Tthe rest of this location gets 2 stars from me. I stayed in Villa 1 which is for 9 people. The reservation had been made via Expedia.com at the time of registration, I only registered the 3 people I knew would be staying in the Villa. The rest were family members that would be joining me in Santa Marta, after not seeing them for 22 years. Big reunion plans. The receptionist gave me a hard time for the people that had not been registered ahead of time. Very embarrasing. The Villa's are located 3 blocks away from the main building where the restaurants, bar and reception are located. When we arrived, I was informed there was work being done in the Villa and offered me 2 Jr. Suites instead. Since I was reuniting with my family, we were excited on keeping the villa. We had a baby & other children under the age of 8. Since our villa was not ready, they kept us waiting over 1hr before we got the key. No complimentary services offered during this waiting period. Transportation to the villa was only offered at the time of check-in, otherwise, transportation between the villa and main hotel was not facilitated. It rained the 2 days that I stayed there. The flooding in the streets was bad, sidewalks are mostly broken and not well kept, keeping our feet out of the dirty water was extrely difficult. The wifi in the Villa was no good, we reported the issue and nothing was ever done. During check-out, the reception staff (Isabela) showed no interest or comments about my discomfort or unsatisfactory stay. The beach should be a bit more private (roped off) to keep the local vendors off the property. I got hit by a soccer ball by the locals playing right next to us, regardless of how many times I had requested for them to move away as we had children playing in the sand.
The personal, especially some of the women, are quite arrogant and not friendly at all. We had no warm water in our appartment. They would sent people over to fix it a few time without success, just leaving a mess without cleaning it up. We didn't get a discount when we asked for it. Best look for another hotel!
Originally booked the Boutique but when I saw had to go to hotel for breakfast I called. Diana was very easy to work with amd transferred to main hotel. The staff is great and accommodating. Breakfast buffet was good with a nice selection. Many pools to choose from and you can go to the other smaller hotels for pool etc. Connecting inside so they have supermarket and a nice plaza with restaurants nearby. Beach is in walking distance and can also cut thru their beach restaurant. My gf had massage at the beach from the locals. Constantly selling things but not annoying. Loved the stay here, the large rooms, the staff. The towels actually smelled really good. Rooms are large. Only down side is nothing to do nearby but for beach life it's great. Thank you to the staff for excellent service. Roof pool with bar and food service is great. Family functions like karaoke nights, live music etc makes it family friendly. Restaurant in first floor has big selection.
Santorini has multiple properties in Santa Marta and they are all close to each other. We actually rented a villa (about three block walk from main hotel) and had a good time. Ten of us stayed at the Villa and the rooms were clean and same with bathrooms. Yes, the service is not fast and efficient (by U.S. standards) but you can expect that when you travel to other countries. I would stay there again if I'm traveling with a big group.
After two nights se changed to another hotel. For the price they have poor service And the beach is crowded and noisy. The TV is too small for the size.few options for breakfast. Desapointed place overall
Looks better in the pictures than in person. Staff is cheap! Forgot a towel in the pool and they added a 15 dollar charge after we spend 200 dollars in the pool bar. Not very clean. Pool is small and the staff is rude
Good room with lovely terrace and mountain and sea views, good plumbing, nice rooftop cocktail space with pool. Very quiet when we stayed so the pool was nice and quiet but in busy times, it would be hopeless, only 10 beds, and no shade. However, it's all a bit scruffy around the edges, particularly the reception area, and the food is not great. Breakfast is particularly poor - very little choice, no healthy cereal option, no hot food to order. I think it's supposed to be a 4 star, but it definitely isn't.
When i first walked in the lobby, I was not pleased. For the amount of $$ I spent to travel from Medellin to Santa Marta, Colombia, a bundle package for 2 ppl $1560 USD for 3 nights (with flights), I was expecting an upscale place for sure. The neighborhood was extremely run down, the approach to hotel and lobby also looked very 'worn'. Within 30 minutes of check in I was literally on the phone with Expedia to try to transfer to somewhere else. When that didnt work, I surrendered. The room: super clean / hot water / AC, but very sparse furnishings, not even a mirror in the room, just one in the bathroom, which makes 2 ppl getting ready a pain. We got the junior suite, but was just a room with bed, 2 nite stands and one desk & chair. 2 walls of sliding glass doors, but the curtains only open on one side, leaving little view. I fixed that on my last day as youll see in photos - i figured out a way to tie up the curtains. LOL. Nice balcony. Room overlooked rooftops and a little water view, a block away and alot of construction next door, but was not noisy. The pools: Ist floor pool is ok, right off the restaurant. quiet, plastic lounges, nothing special. no view, but there is a waterfall at end of pool, looks pretty in pictures. The rooftop pool is better, called the SkyBar - there is a restaurant and a lounge there, but beware, we went up there Wednesday night for cocktails and chill and ...CLOSED. really? yes, they said they close every Wednesday. Not cool in a hotel for the only lounge / bar to close. But the service is good, the staff in the hotel is very friendly. Not sure about management though. the first day we arrived we asked to speak to him and was told hes in a meeting, that he would call us, of course he never did. Breakfast: its included, so i guess its ok. not much, not delish, but toast and eggs were fine by me. Truthfully, if i had known i wouldve definitely stayed at Kuana Resort, right next door. Pool and bar right on the sand, we went there for lunch, looked MUCH better. Expedia gives Santorini 3.5 stars, id say 3. Theyre doing the best with what they have and where they are. Have to remember, youre in a third world country, it is what it is. The beach: walking distance across the street. NOT fancy. Walk to the beach is paved with locals, all friendly. Nice ppl. Vendors selling treats, jewelry, massages, etc.... outweigh the people on the beach. Many hungry dogs. we spent 3 days buying dog food and feeding the little guys. An experience. But not luxury. If you keep that in mind, youll be fine. Santorini has a sister hotel right next door, with a lovely court yard pool, but i dont think a bar, no music etc...quiet. But youre allowed to go there. If you want complete quiet and much better lounge chairs. The hotel is picturesque in some areas.Some decent views. They have an internet room. and wifi is spotty at best.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a leisurely stroll of Zazue, Santorini Hotel and Resort is within a 15-minute drive of Octopus Dive Center. This 73-room, 3.5-star hotel has 3 outdoor pools along with a full-service spa and free breakfast. On the waterfront, the hotel is also within a 15-minute drive of Rodadero Beach and Mundo Marino Aquarium.
Start your day off right with a free buffet breakfast offered each morning. In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a rooftop bar. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
The 73 rooms are air-conditioned and have an array of amenities, including minibars, free local calls, and safes. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also available.
Guests of Santorini Hotel and Resort have access to a full-service spa, 3 outdoor pools, and a children's pool. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 166 reviews