Your staff is lovely! Really great. I chose your hotel because I fractured my ankle and you were handicap accessible, and in most areas, you were stellar in this regard. The one place I struggled was the handicap parking lot. It is so bumpy and uneven it would have been easy to tip the scooter over. The handicap spaces need to have a smooth and even surface so it’s not a hazard.
The other suggestion relates to your eco friendly rating. If you can, please use real spoons in the room to stir instead of single use flimsy sticks. Also, for a room that cost over $300 a night, please do away with the sweet&low aspartame and instead switch to an all natural sweetener like Whole Earth or Truvia. And we would appreciate replacing the powdered chemical laden coffee mate with little half and Halfs. It’s not a Best Western or La Quinta. People expect real milk and chemical free sweetener at those prices.
We had a lovely time. Thank you again. And thank you for warming up the hot tub. The hot tub was great as was the real fireplace in the lounge! 😊