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4.2 / 5Very Good
1,926 reviews


  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning


What's nearby

  • Popular Location
    Sheraton Casino
    1 min walk
  • Popular Location
    Puerto Rico Convention Center
    2 min walk
  • Popular Location
    Pan American Pier
    14 min walk
  • Airport
    San Juan (SJU-Luis Munoz Marin Intl.)
    12 min drive

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    About this area

    San Juan

    Located in San Juan, Sheraton Puerto Rico Hotel & Casino is in the business district and near the beach. San Juan Gate and Pan American Pier are notable landmarks, and the area's natural beauty can be seen at Condado Beach and Escambron Beach. Looking to enjoy an event or a game while in town? See what's happening at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium.

    Popular Location

    What's nearby

    • Sheraton Casino - 1 min walk
    • Puerto Rico Convention Center - 2 min walk
    • Pan American Pier - 14 min walk
    • Paseo Caribe - 15 min walk
    • Escambron Beach - 3 min drive

    Getting around

    • Sacred Heart Station - 5 min drive
    • San Juan (SJU-Luis Munoz Marin Intl.) - 12 min drive


    • District Lounge&Sushi Bar – Lobby lounge offering Asian cuisine. Serves dinner and light fare daily, happy hour available.
    • Pool Bar & Grille – Poolside restaurant with a bar offering Latin American cuisine. Serves lunch and dinner daily. Kids' menu available.
    • Choices Restaurant – Family restaurant offering fusion cuisine. Serves breakfast, brunch, lunch, dinner, and light fare daily. Kids' menu available.
    • Metropol Restaurant – Family restaurant with a bar offering Cuban cuisine. Serves lunch and dinner. Open 24 hours. Kids' menu available.
    • Texas de Brazil – Steakhouse with a bar offering Brazilian cuisine. Serves lunch and dinner daily. Kids' menu available.

    About this property

    Sheraton Puerto Rico Hotel & Casino

    Along with 5 restaurants, this smoke-free hotel has a full-service spa and a casino. WiFi in public areas is free. Additionally, an outdoor pool, 3 bars/lounges, and a 24-hour fitness center are onsite. All 503 soundproofed rooms provide free WiFi, free wired Internet, and pillowtop beds. Guests can enjoy spring water baths, and other standard amenities include iPod docks, 24-hour room service, and flat-screen TVs.

    Awards and affiliations

    • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

    Property amenities


    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    Self parking: USD 18 per night
    Valet parking: USD 25 per day
    Limo/town car service

    Food and drink

    Buffet breakfast available for a fee daily 6 AM–11 AM: USD 12.00-25.00 for adults and USD 12.00-12.50 for children
    5 restaurants and 1 coffee shop/café
    3 bars/lounges and 1 poolside bar
    24-hour room service

    Things to do

    24-hour fitness center
    Full-service spa
    Outdoor pool

    Family friendly

    Dry cleaning service
    Free cribs/infant beds
    Laundry facilities
    Outdoor pool
    Rollaway/extra beds (surcharge)
    Snack bar/deli
    Soundproofed rooms


    ATM/banking services
    Free newspapers in lobby
    Front-desk safe
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Hair salon
    Laundry facilities
    Luggage storage
    Multilingual staff
    Tour/ticket assistance
    Wedding services

    Languages spoken


    Business services

    Business center
    Computer station
    Meeting rooms
    Conference center


    Pool umbrellas


    11 treatment rooms
    Body scrubs
    Body treatments
    Body wraps
    Couples treatment room(s)
    Detox wraps
    Manicures and pedicures
    Massage - deep-tissue
    Massage - hot stone
    Massage - prenatal
    Massage - sports
    Massage - Swedish
    Massage/treatment rooms
    Spa open select days
    Steam room


    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Assistive listening devices available
    Braille signage
    In-room accessibility
    Roll-in shower
    Visual alarms in hallways
    Wheelchair-accessible fitness center
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel
    Wheelchair-accessible pool
    Wheelchair-accessible registration desk
    Wheelchair-accessible restaurant
    Wheelchair-accessible spa


    18 casino gaming tables
    448 casino slot machines
    Beach towels
    Casino (21000 square feet of space)
    Casino VIP room
    Smoke-free property
    TV in lobby

    Room amenities


    Air conditioning (climate-controlled)
    Blackout drapes/curtains
    Egyptian cotton sheets
    Free cribs/infant beds
    Hypo-allergenic bedding
    Pillow-top mattress
    Premium bedding
    Rollaway/extra beds (surcharge)


    Bathtub or shower
    Designer toiletries
    Hair dryer
    Spring water bathtub


    40-inch flat-screen TV
    Cable channels
    iPod dock
    Premium channels

    Food and drink

    Coffee/tea maker
    Free bottled water


    Free local calls
    Iron/ironing board
    Laptop-compatible safe

    Very Good

    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    We stayed in the bay view room. What a view! It liver looks the pool, convention center, the bay where the cruise ships dock and the ocean beyond that! It’s honestly a great view. Our plane landed at 5:10am and knew the hotel doesn’t start check in until 3:00pm, but tried anyway. We explained to the front desk, he checked to see if our room was available and because it was, let us check in at that time. We were so happy! The pool was a little cold so we didn’t swim, just wadded and then lounged for hours enjoying the sun and music. The room was gorgeous. The bedding was very comfortable. We ate at the choices restaurant on site and the food was delicious. I cannot say 1 bad thing about the hotel, staff, location or food! I would highly recommend staying here.

    Stayed 1 night in Feb 2020

    5/5 Excellent

      This traveler didn’t leave comments with their review
      Stayed 1 night in Feb 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Stayed 6 nights in Feb 2020

      5/5 Excellent

        This traveler didn’t leave comments with their review
        Stayed 4 nights in Feb 2020


        • Disliked: Staff & service, amenities

        The property is nice the customer service is terrible

        Stayed 3 nights in Feb 2020

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