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Reviews

4.1 / 5Very Good
2,559 reviews

Amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Pier 3
    1 min walk
  • Popular Location
    Port of San Juan
    1 min walk
  • Popular Location
    Teatro Tapia
    3 min walk
  • Airport
    San Juan (SJU-Luis Munoz Marin Intl.)
    19 min drive

Book online or call:

1-844-663-2276

Your dates need to occur after 2020-02-28. Try updating your dates to see prices for your trip.

    About this area

    San Juan

    Sheraton Old San Juan Hotel is located on the waterfront and in a walkable area with good shopping. San Juan Gate and Castillo de San Cristobal are notable landmarks, and the area's natural beauty can be seen at Condado Beach and Escambron Beach. Looking to enjoy an event or a game while in town? See what's happening at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium.

    Popular Location

    What's nearby

    • Pier 3 - 1 min walk
    • Port of San Juan - 1 min walk
    • Pier 4 - 2 min walk
    • Teatro Tapia - 3 min walk
    • Canvas Art Gallery - 3 min walk

    Getting around

    • Sacred Heart Station - 12 min drive
    • San Juan (SJU-Luis Munoz Marin Intl.) - 19 min drive

    Restaurants

    • Palio – Restaurant offering local cuisine. Serves breakfast and brunch on select days, happy hour available.

    About this property

    Sheraton Old San Juan Hotel

    Along with a restaurant, this smoke-free hotel has an outdoor pool and a 24-hour health club. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub, and a conference center are onsite. All 240 rooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and comforts like pillowtop beds and premium bedding. Guests will also find room service, coffee makers, and down comforters.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi

    Parking and transportation

    Valet parking: USD 25.65 per night
    Discounted parking nearby

    Food and drink

    Buffet breakfast available for a fee daily 6:30 AM–11 AM: USD 20 for adults and USD 16 for children
    1 restaurant
    1 bar
    Room service available

    Things to do

    24-hour health club
    Outdoor pool
    Spa tub

    Family friendly

    Babysitting/childcare (surcharge)
    Dry cleaning service
    Free cribs/infant beds
    Laundry facilities
    Microwave (on request)
    Outdoor pool
    Refrigerator (on request)
    Rollaway/extra beds (surcharge)

    Conveniences

    ATM/banking services
    Ballroom
    Banquet hall
    Elevator
    Free newspapers in lobby
    Front-desk safe
    Reception hall

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Hair salon
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tour/ticket assistance
    Wedding services

    Languages spoken

    English
    Spanish

    Business services

    Computer station
    Meeting rooms
    Conference center (8073 square feet of space)

    Outdoors

    Terrace

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    Assistive listening devices available
    Braille signage
    In-room accessibility
    Roll-in shower
    Valet for wheelchair-equipped vehicle
    Visual alarms in hallways
    Wheelchair-accessible business center
    Wheelchair-accessible fitness center
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel
    Wheelchair-accessible pool
    Wheelchair-accessible registration desk
    Wheelchair-accessible restaurant

    More

    Smoke-free property
    TV in lobby

    Room amenities

    Bedroom

    Air conditioning (climate-controlled)
    Blackout drapes/curtains
    Down comforter
    Free cribs/infant beds
    Hypo-allergenic bedding
    Pillow-top mattress
    Premium bedding
    Rollaway/extra beds (surcharge)

    Bathroom

    Designer toiletries
    Hair dryer
    Shower/tub combination

    Entertainment

    42-inch LCD TV
    Cable/satellite channels
    Pay movies
    Premium channels

    Food and drink

    Coffee/tea maker
    Microwave (on request)
    Refrigerator (on request)

    More

    Desk
    In-room massage
    Iron/ironing board
    Laptop-compatible safe
    Phone
    Recycling
    4.1

    Very Good

    5 - Excellent
    1,067
    4 - Good
    941
    3 - Okay
    342
    2 - Mediocre
    133
    1 - Poor
    76
    4.4
    Cleanliness
    4.3
    Service and Staff
    4.0
    Amenities
    4.2
    Property condition

    3/5

    • Liked: Staff & service

    Night before cruise

    n need of updating. Not the cleanest room but not the worst. Bed was uncomfortable, shower pressure poor. The front desk workers were amazing. Very friendly. Disappointed that there was no room service after a long day of travel we had to go out to a restaurant.

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    This was an amazing place. The hotel was very beautiful and the employees had great hospitality. Really enjoyed my stay and I will be staying there again very soon.

    Stayed 3 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, amenities, property conditions & facilities

    Great location in Old San Juan, walkable to the whole town. Pool needed to be cleaned/skimmed.

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    I liked how there was a restaurant right there I didn’t like it that I was looking into a parking garage and I couldn’t really take a picture if I wanted to other than that it was a great place

    Stayed 1 night in Feb 2020

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