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Recent guest reviews

The staff was very welcoming and accommodated everyone. I have no complaints.

The staff was amazing. They are very attentive to guests and go out of their way to make sure guests are comfortable. Tania at the concierge was the best!!! She helped us plan our days and was such an amazing host!!! Awesome property!!!

Location was good and it is a small cozy property. Beds were really low and a bit uncomfortable. Really small pool as weel with not hot tub on the property.

The hotel is new and the decor is very nice. However it is very small and the promised pool is very crammed. We had a hard time finding a spot to sit. And they charge you 40 something dollar extras as resort fee per day. It almost 300 dollars a night. The next door five star lux hotel is only 350. And on several days, we came back to the hotel at 5 and the room is still not clean. Wouldn’t recommend it.

Great views from the pool. The picture shows a beach but there is no beach it’s all rocks and you can’t swim in that part.

Excellent service. Beautiful rooms. Awesome valet parking staff. Pool & Bar awesome service

It was my partners birthday. I loved the infinity pool! That was the highlight of the entire hotel. The only reason I would consider staying at the hotel again. I expected a bit more, but understandable for a boutique hotel. The room was subpar, housekeeping sucked. Housekeeping would take towels that weren’t on the ground and would not replace. The rooms aren’t properly cleaned as there was dust and dirt on the trims. Don’t expect resort vibes.

the infinity pool is awesome... staff very attentive and full of recommendations....

Everything was wonderful!!!!! The staff are soo sweet and helpful I enjoyed every single day there .

This hotel and the amenities are gorgeous, however, we did not have the best experience with the staff. We arrived before the regular check-in time and left our bags in the lobby. They do not have a room available to store luggage and were unaccommodating when our room was still unavailable past the check-in time. The room was gorgeous and well decorated, but we had to request additional towels multiple times as housekeeping did not leave enough. Further, the staff was not consistent about stocking towels at the pool so we had to grab towels from the room to take down to the pool. The most glaring of all of the staff shortcomings was the pool staff- they cleaned our lounge chairs while we were in the pool, taking and discarding all of the beverages and food that we had ordered, but not yet finished, and our towels. When we brought the issue up with the manager, he apologized but did not offer to replace the beverages or food items. This was a very negative experience as we felt that we could not fully enjoy our time in the pool since we had to monitor our chairs the entire time.

Love, love, love the location - within walking distance of SO many shops, restaurants, bars and activities! The staff was SUPER awesome - we were so lucky to be able to check-in a bit early too! The pool and beach area is very relaxing and so well laid out. I've already referred 2 of my friends to Serafina for their next mini-vacation in PR. :) The only thing we could NOT figure out was how to turn off the fan in the bathroom; we were too happy overall to even ask lol

Really nice hotel - the service was excellent. Poor area is a little small and more shaded than I would've liked. Overall, I really enjoyed my stay here.

1045 Avenida Doctor Ashford San Juan PR

Hotel highlights

  • Walking distance to Condado Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Condado within a short walk of Condado Beach, Serafina Beach Hotel is within 2 miles (3 km) of other popular sights such as Puerto Rico Convention Center. This 4-star hotel has 96 guestrooms and offers conveniences like 3 restaurants, a 24-hour fitness center, and free in-room WiFi.


Dining

There are multiple options for onsite dining with 3 restaurants, including Amare, which specializes in Mediterranean cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with continental breakfast, available for a fee from 7 AM to 10:30 AM.


Rooms

All 96 rooms feature minibars, free local calls, and free bottled water. Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Safes and desks are other standard amenities.


Property features

Guests of Serafina Beach Hotel enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 25.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this adults-only hotel include a terrace, a ballroom, and a gift shop.

Room options

Premium Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Premium Room, 2 Queen Beds, Lagoon View

2 Queen Beds | Sleeps 4

Premium Room, 1 King Bed, Lagoon View

1 King Bed | Sleeps 2

Premium Room, 2 Queen Beds, Ocean View

2 Queen Beds | Sleeps 4

Guest reviews for Serafina Beach Hotel

Everyone (35) Couples (7) Family (8)
5
Everyone

The staff was very welcoming and accommodated everyone. I have no complaints.

By on Mar 13, 2020

Review comment responded on Mar 13, 2020

I want to thank you for sharing your experience with us, we are devoted to provide the best service and is always great to receive good review. Thank you for staying in our property. Regards Omar Rivera

5
Everyone

By on Mar 10, 2020

Review comment responded on Mar 10, 2020

I want to thank you for sharing your experience with us, we are devoted to provide the best service and is always great to receive good review. Thank you for staying in our property. Regards Omar Rivera

5
Friends

The staff was amazing. They are very attentive to guests and go out of their way to make sure guests are comfortable. Tania at the concierge was the best!!! She helped us plan our days and was such an amazing host!!! Awesome property!!!

By on Mar 2, 2020

Review comment responded on Mar 3, 2020

I want to thank you for sharing your experience with us, we are devoted to provide the best service and is always great to receive good review. Thank you for staying in our property. Regards Omar Rivera

3
Partner Couples

Location was good and it is a small cozy property. Beds were really low and a bit uncomfortable. Really small pool as weel with not hot tub on the property.

By , from Washington DC on Feb 18, 2020

Review comment responded on Feb 19, 2020

I want to thank you for sharing your experience with us, we are devoted to provide the best service and is always great to receive good review. Thank you for staying in our property. Regards Omar Rivera

5
Everyone

By on Jan 30, 2020

Review comment responded on Feb 11, 2020

I want to thank you for sharing your experience with us, we are devoted to provide the best service and is always great to receive good review. Thank you for staying in our property Regards Omar Rivera

3
Partner Couples

The hotel is new and the decor is very nice. However it is very small and the promised pool is very crammed. We had a hard time finding a spot to sit. And they charge you 40 something dollar extras as resort fee per day. It almost 300 dollars a night. The next door five star lux hotel is only 350. And on several days, we came back to the hotel at 5 and the room is still not clean. Wouldn’t recommend it.

By on Jan 28, 2020

Review comment responded on Jan 29, 2020

I want to thank you for sharing your experience with us, I sincerely apologize that your stay did not meet your expectations. Thank you for the feed back regarding our service. We are looking into the issues you raised and appreciate you taking the time to show us room for improvement.

5
Everyone

By on Jan 27, 2020

Review comment responded on Jan 29, 2020

Thank you for the feed back is always great to receive good review. Thank you for staying in our property Regards Omar Rivera

3
Partner Couples

Great views from the pool. The picture shows a beach but there is no beach it’s all rocks and you can’t swim in that part.

By on Jan 25, 2020

Review comment responded on Jan 29, 2020

I want to thank you for sharing your experience with us, I sincerely apologize that your stay did not meet your expectations. Thank you for the feed back regarding our service. We are looking into the issues you raised and appreciate you taking the time to show us room for improvement. Regards Omar Rivera

5
Everyone

By on Nov 12, 2019

Review comment responded on Nov 19, 2019

Thank you very much for your 5 out of 5 feedback. Please let me know when you are returning so we can make sure you receive the VIP welcome back! My best, Juan C.

5
Everyone

By on Nov 11, 2019

Review comment responded on Nov 19, 2019

Thank you very much for your 5 out of 5 feedback. Please let me know when you are returning so we can make sure you receive the VIP welcome back! My best, Juan C.

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