This property is not manned by a front desk and is located above a jewelry storefront in downtown San Juan. You let yourself in to the property with a key that is left in a key box. Overall, a lovely space and affordable-clean and nicely decorated. We had a small balcony which was very charming. It was quite noisy however, as noted by other guests. And a couple extra pillows would have been helpful. My biggest complaint is the female who answered our calls/emails prior to our visit after hours was quite rude. However the gentleman who handled our calls during the day was very pleasant. Overall a nice space and a good value, but a little room for improvement.