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Hotel Plaza De Armas Old San Juan

2.0 out of 5.0

Recent guest reviews

“Queen” bed was definitely full sized. Shower was full of hair.

Nice, classic hotel in Old San Juan overlooking Plaza de Armas and within walking distance to numerous restaurants and bars...and the water. Excellent cortaos and good breakfast at the cafe in the lobby. FYI The area was a bit loud in the am with normal activity (garbage trucks, construction etc)

No hot shower. And I thought we would have baloncy but we don’t get it

Location is excellant. Walking distance to everything in old San Juan. However it is right off of a main square where lovely music is played for hours and was loud as we tried to sleep. The hotel is quite old and it shows its age. The staff was lovely, very helpful.

Terrible Hotel. No windows. More of a hostel than a hotel. Extremely tiny and dark room.

Great staff - helped point me in the perfect direction for a great seafood experience and World Famous Pina Colada! Hotel is in wonderful OSJ near the best of the best of Historical sites and exquisite local traditions and crafts. Go there and enjoy being treated well by our great friends of Puerto Rico - you won't regret!

They were willing to keep our bags before we were able to go to the ship

Very friendly staff, helpful with advice about the area. Very centrally located and convenient.

Literally walking distance from all attractions in Old San Juan.

Terrible experience in this hotel. Just not worth the hassle. Over prized. No water, no power switches work and the hot water goes in and out. Staff tried to help. Loud, not piece full.

This is a great hotel if you're going to Old San Juan for the experience. It is small, buthe perfect rate and room for a couple of nights sleep. Would stay again for sure.

This is a quaint little hotel located in the heart of Old San Juan. This is a very old building, which I thought made it really neat, especially the old elevator! The rooms are adequate, but we were hardly in them. There was air conditioning which was essential. The hotel and rooms are in desperate need of cosmetic repairs, but I think for the price, location, and the friendliness and helpfulness of the staff, it was definitely a great value. I felt completely safe and comfortable there. I would definitely recommend!

Was dark and dingy!! Come back late one evening and had no towels!!! No amenities!! Nothing worked in the vending room!! No coffee or anything else!!! Ice machine didn't work on our 3rd floor. Had to walk down 3 floors for ice!!! Not good!!! :'(

Keys didn't work every time we went to our room. We had to go up and down 3 sets of stairs to get new ones that sometimes didn't work . The Internet only worked poorly in the lobby. It was old and in need of repair. For the price of the hotel there is much better around Old San Juan. Very noisy. We had a King bed room facing the street. The shutters didn't open and close properly and let in all the street noise. There was no clock in the room but fortunately at 6 AM every day someone would start throwing garbage into a recycling bin that banged and clanged for an hour. Very hard to sleep.... It rained during our stay but we were afraid to spend time in the room because it was grubby. Dust bunnies under the couch and bed. If you are considering this hotel, DON'T!!

I have worked in the hospitaly industry for over 10 years including restaurants and hotels: I booked 3 nights there for my birthday and was moved to 3 different rooms. Every single room had something broken whether it was the hot water not working, air conditioner not working, tv extremely fuzzy, holes in the walls and over shower, safe in room doesn't work, etc. The location of the hotel is the only great thing about it. It's in the dead center of Old San Juan. We could walk to restaurants, the Fort, explore the town on foot. But that was the only good thing about it. Some of the staff really did try to help and some (particularly the woman that orginally checked me in) need to check their attitude at the door. When a customer doesnt have any hot water and she's about to be moved to her third room in 2 days the manager should step up and speak to me. Try to make the rest of my visit nice. Never met the manager. If it wasn't for the fact that my trip was so short and waste more time being to be moved to a 4th room with most likely the same problems, I would've insisted on a refund and gone somewhere else. I will never never again stay at this hotel.

Its a great place to stay and its near every nice place to visit at Viejo San Juan. The staff its very kind. The Rooms are very clean and comfortable.

Viejo San Juan, San Jose St, 202 San Juan

Hotel highlights

  • Walking distance to San Juan Cathedral and San Juan Gate
  • Free WiFi in public areas
  • Concierge services
  • 24-hour front desk

Located in San Juan Antiguo, Hotel Plaza De Armas Old San Juan is next to popular attractions like San Juan Cathedral and Paseo de la Princesa. This 51-room hotel welcomes guests with conveniences like a coffee shop/café, concierge services, and a 24-hour front desk.


Dining

Cooked-to-order breakfast is offered for a fee each morning from 6 AM to 1:00 PM. Get a pick-me-up at the coffee shop/café.


Rooms

Guests can expect to find 32-inch a TV with cable channels. Other standard amenities include a safe and a desk.


Property features

Guests of Hotel Plaza De Armas Old San Juan enjoy features like free WiFi in public areas. Transportation is made easy with a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables.

Room options

Interior Twin

Twin 1 | Sleeps 1

Superior Suite

King 1 | Sleeps 3

Suite, Balcony

King 1 | Sleeps 3

Guest reviews for Hotel Plaza De Armas Old San Juan

Everyone (22) Couples (14) Business (2) Students (1) Family (2) Other (10) Friends (1)
4
Everyone

By on Mar 18, 2019

Review comment responded on Apr 2, 2019

Thank you for rating your stay with us. Please consider us on your next stay in Old San Juan.

3
Partner Couples

“Queen” bed was definitely full sized. Shower was full of hair.

By on Feb 11, 2019

Review comment responded on Feb 14, 2019

We are currently taking corrective measures in our housekeeping department non the less, all of our rooms are adequately described on the website. Next time advise us about your discontentment so we can take corrective measures at the moment.

4
Everyone

Nice, classic hotel in Old San Juan overlooking Plaza de Armas and within walking distance to numerous restaurants and bars...and the water. Excellent cortaos and good breakfast at the cafe in the lobby. FYI The area was a bit loud in the am with normal activity (garbage trucks, construction etc)

By on Feb 6, 2019

Review comment responded on Feb 10, 2019

Thank you very much!

3
Everyone

No hot shower. And I thought we would have baloncy but we don’t get it

By on Feb 2, 2019

Review comment responded on Feb 6, 2019

Sorry to hear that. Next time please let us know at the Front Desk to see what we can do to help you.

3
Everyone

Location is excellant. Walking distance to everything in old San Juan. However it is right off of a main square where lovely music is played for hours and was loud as we tried to sleep. The hotel is quite old and it shows its age. The staff was lovely, very helpful.

By on Jan 21, 2019

Review comment responded on Jan 21, 2019

Thank you very much! Hope to see you soon!

4
Everyone

By on Jan 17, 2019

Review comment responded on Jan 17, 2019

Thank you very much!

4
Everyone

By on Dec 11, 2018

Review comment responded on Dec 15, 2018

Thank you very much!

1
Everyone

Terrible Hotel. No windows. More of a hostel than a hotel. Extremely tiny and dark room.

By on Dec 6, 2018

Review comment responded on Dec 8, 2018

Good morning, in our description it says it has no window. Sorry for the inconvinence.

1
Everyone

By on Nov 26, 2018

Review comment responded on Nov 26, 2018

Sorry to hear that!

4
Everyone

Great staff - helped point me in the perfect direction for a great seafood experience and World Famous Pina Colada! Hotel is in wonderful OSJ near the best of the best of Historical sites and exquisite local traditions and crafts. Go there and enjoy being treated well by our great friends of Puerto Rico - you won't regret!

By , from Hanford, Ca on Nov 4, 2018

Review comment responded on Nov 5, 2018

Thank you very much! We hope to see you again!!

Hotel Plaza De Armas Old San Juan

Viejo San Juan, San Jose St, 202, San Juan, 00901