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Recent guest reviews

The room was clean and the staff very nice. The down side is when the train screamed bye. And if that wasn't bad enough when the whistle blew I nearly jump out of the bed. And that happened twice

Didn't actually stay, had to cancel Last minute but in true terrible customer service fashion.. you stole my money without my use of any services.

Great place.., convenient to freeway n shops, nice rooms, friendly staff.., no complaints

Couldn't shower or flush w/o hand filling tank as water system was being worked on. Sparse amenities, limited furniture, but basics.

Very loud AC, no coffee pot I room, but otherwise ok.

Used only for one night to rest. The front desk needs improvement.

The should close the place if construction is going on, the workers were blowing the area and dust all over the place. parking lot under the hotel with water leak. I will dispute my one night stay of 132.05 with my credit card. I stayed ONLY one night out of my three nights. sorry but this place is over rated. it set right of the freeway.

We had a pleasant experience at the hotel and everything was as expected. I would return. My only critique is that I got a bit lost around the hotel, but that has nothing to do with the hotel itself.

Ok for what it was. Very friendly folks at the front desk. Few amenities. Located beside freeway and train. It provides shelter and a fridge.

The hotel was located on a frontage road between the freeway and a noisy railroad track...the trains loved to blow their horns when they came through the area. There was only fast food restaurant chains and car dealers. Yuck.

The room was very dark, windows were filthy, blinds in toilet area were in tatters, legs on desk about to fall off. Everything very shabby and worn out. Continental breakfast consisted of coffee (very good) and Danish in a bag. Convenient to freeway access but would need car to go into San Juan Capistrano sightseeing. Staff was pleasant and courteous.

The most basic hotel I've ever stayed at. No coffee maker in the room and the continental breakfast was a joke – prepackaged sweet roles and coffee – that was it. Sheets had ironed in wrinkles and the bottom sheet was not fitted and was not large enough to stay tucked under, not cover on box springs. While the staff was nice and they provided laundry detergent for free, I would not stay there again.

I did not stay at the hotels...I make the reservations for my technical staff.

This hotel should be closed.

I only booked the hotel because I needed somewhere cheap to stay in order to cut out an early morning drive in rush hour traffic and it certainly helped with that. The one guy that worked there wasn't really accommodating but he wasn't bad either. There was a free continental breakfast advertised but all it was was coffee and prepackaged muffins and danishes. The room was clean and large, just very ugly. At 5' 5" I had to duck down to use the shower which is completely unnecessary. All and all, I got what I wanted out of it, but even in the same circumstances would maybe try to find somewhere else to stay.

I could not give this hotel any positives, other than the area outside our 2nd floor room. Shades were broken. Cleaning needed to be more complete. We heard traffic and trains overnight. We were disappointed. Continental breakfast was coffee and a pre-packaged muffin.

Camino Capistrano San Juan Capistrano CA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Located within a mile (2 km) of Saddleback College, Americas Best Value Laguna Inn & Suites is within 2 miles (3 km) of The Shops at Mission Viejo. This 33-room motel welcomes guests with in-room amenities like refrigerators, microwaves, and TVs.


Rooms

All 33 soundproofed rooms provide microwaves, refrigerators, and ceiling fans. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Phones, desks, and free toiletries are other standard amenities.


Property features

At Americas Best Value Laguna Inn & Suites, guests have access to free WiFi in public areas, express check-out, and laundry facilities. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for Americas Best Value Laguna Inn & Suites

Everyone (8) Couples (3) Business (2) Family (7) Friends (2)
3
Family

The room was clean and the staff very nice. The down side is when the train screamed bye. And if that wasn't bad enough when the whistle blew I nearly jump out of the bed. And that happened twice

By on May 16, 2021

Review comment responded on May 16, 2021

Thank you for your review. We are glad you enjoyed your stay and took the time out to tell us about it. We hope that you will visit us again on your next journey. Happy trails!

5
Everyone

By on Oct 19, 2019

1
Family

Didn't actually stay, had to cancel Last minute but in true terrible customer service fashion.. you stole my money without my use of any services.

By on Aug 5, 2019

4
Family

Great place.., convenient to freeway n shops, nice rooms, friendly staff.., no complaints

By on Apr 25, 2019

4
Everyone

By on Apr 19, 2019

1
Everyone

By on Mar 22, 2019

Review comment responded on May 11, 2019

Sorry for the inconvenience. We have taken steps to assure this does not occur in the future and hope you will give us another opportunity.

1
Everyone

By on Mar 22, 2019

Review comment responded on May 11, 2019

Sorry for the inconvenience. We have taken steps to assure this does not occur in the future and hope you will give us another opportunity.

3
Everyone

Couldn't shower or flush w/o hand filling tank as water system was being worked on. Sparse amenities, limited furniture, but basics.

By on Jun 11, 2018

2
Everyone

Very loud AC, no coffee pot I room, but otherwise ok.

By on May 8, 2018

3
Everyone

Used only for one night to rest. The front desk needs improvement.

By , from Los Angeles, California on Nov 8, 2017

Americas Best Value Laguna Inn & Suites

28742 Camino Capistrano, San Juan Capistrano, CA 92675
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