My family and I spent one night in Old San Juan before heading back home and we’re so glad we chose to stay at Casablanca! The staff was so welcoming and kind it instantly made our stay worth while, not to mention the comfortable bed!
The location is the best part of this hotel. It is right smack in the middle of Old Town San Juan. It's only a 5-10 minute walk to the Forts. There are lots of great restaurants within walking distance. The hotel is very clean and has a great lobby. There isn't an elevator, so you might have to carry ...
My family stayed during the worst disaster in Puerto Rico’s recent history. The hotel staff took great care of us and provided us with the best treats you could ever have if you are experiencing a disastrous category 4 hurricane. They were prepared for the emergency at hand.
The history rises up from the streets in this district, and at the Fortaleza, you are in the heart of it all. We walked everywhere with great advice from the hotel's staff. Also, they bent over backward to accommodate our schedule and make us feel at home. I would stay there again in a ...
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Affordable lodge near all the old San Juan historical attractions. Is in the middle of old town. Is not plenty of luxury but is beautiful, gives you the feeling of the PR's old times and the spirit of the romantic San Juan city. Its clean with all the basics and very charming people.
This hotel is in the heart of Old San Juan. We had great costumer service. It had the feel of colonial timesa as the bed was a canopy but very very comfortable. Very charming decoration! It is located within walking distance from major atractions in Old San Juan.
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Our first time in Puerto Rico; we made a good choice with this hotel, great location! It gave us the feeling of a different time! Absolutely loved it!! The rooms were gorgeous! The staff was super nice! I was mentally taken to my grandparents house in Old Havana!
In general, the hotel is fine. Does not have room service and the restaurant es small. A little over rated.
We arrived early and the staff was very accommodating. They offered us an upgrade which was a nice surprise. The room was comfortable and well maintained. The thermostat was set at 64 but it felt a bit warm. We could not control it. There was no phone in the room so we had to use our own phones or take trip down to the lobby if we had any questions or problems. Aside from these small issues it was a very nice stay.
only exception for a perfect stay was that my room was not cleaned at the last day.