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Sheraton San Jose Hotel

3.5 out of 5.0

Recent guest reviews

Overall was good but one of the counter staff was a bit snobbish and have no patience. The waitress in the restaurant was good.

This is now my go-to hotel when visiting San Jose. The location is nearby the freeway and the airport. Two thumbs up. The hotel is clean and very comfortable. The front desk was friendly and always greeted me when I passed by. Made me feel welcomed. The location is in a safe area. I didn't feel afraid to arrive late in the evening or return in the early morning.

Nice hotel, liked the preferred option in rooms. Nice pools Room was comfortable Free parking

Great room and staff. Liked the amenity. Picked the hotel for its reputation & location. Absolutely met my expectations. Will stay there again.

Much cheaper than staying in Palo Alto and at the same level of quality/service )

I spent a whole weekend at the Sheraton for a getaway from home. I stayed in the hotel all three days and felt so relaxed. I received excellent service at all times during my stay. Will definitely be my monthly retreat.

Room was very clean and bed was comfortable. Will definitely stay again

I was very tired and loved having room service, the snack store and a very comfortable bed! I would stay here again!

Checked in late and took off early in the morning for a flight and it was about 10 minutes from San Jose but not the most convenient for an Airport hotel. Facilities were excellent though.

Stayed here one night for an event at the Santa Clara convention center. It was clean and updated (and I'm pretty picky). I would definitely stay here again and have recommended it to family members. Staff was super nice.

The room is clean and very comfortable. Close to Great mall. Like it.

Definitely not a four star experience, however hotel rooms are clean, staff was friendly.

Whatever you may have expected during your long road trip, it goes well beyond your expectation. Awesome room rate for this cozy and luxurious lodging!

The hotel seemed nice enough but we found there were several issues with our room. First the shower leaked all over the bathroom floor. Then we found the carpet was wet in front of the air conditioning unit. After that we realised the bathroom sink was also leaking and putting water all over the floor. And, to top it off, the toilet ran 50% of the time. We reported to the front desk and they did fix the air conditioner situation. Everything else was left the same. They did say we could move to another room but we didn't want to have to re-pack everything to move. May or may not stay there again.

Only a few miles from San Jose airport & very close to a lot of tech companies so it is convenient for meetings. Friendly staff, spotless room & very comfortable bed

Wonderful friendly staff, clean room. If you have a lounge chair it would be nice to have a reading lamp adjacent to it. Too dark in room in that chair to read. Restaurant was too expensive and food was fair, but wait staff was friendly. Not many people were eating there.

My second visit this year to a Sheraton facility in California. I'd do it again in a heartbeat. Great experience.

I attended a 2 day conference here and the experience was pleasant. We stayed there 2 nights and hired a car on the last day to take advantage of the 1 hour drive north to San Francisco and south to Carmel (GORGEOUS!), Monterey and Big Sur. They have plenty of parking on site and it's free. The hotel has recently been renovated so everything is modern and there are flat screen TVs. The room was a good size with a King size bed, desk and armchair. There wasn't a mini bar in our room, but there were ice and soft drink vending machines on each level and small convenience shop in the lobby where you could purchase drinks, chips, chocolates and the items you may have left at home. They had a small coffee making machine that my husband used for his daily dose of Starbucks and they had a complimentary bottle of water in the room. The bathroom was large and functional. They had shampoo, conditioner, bath gel, body lotion a small amenity kit and shower sponge (nice touch, I haven't seen that one before). They have a lovely large heated pool and spa. We had breakfast in the dining room and it worked out about $20 per person. They had porridge, scrambled eggs, bacon, sausage, French toast, bagels, English muffins, fruit and toast on offer. They may have had cereal etc but I can't recall. I wanted to grab a quick bagel one day and they charged $3.50. I also ordered room service which was quick and efficient - I had the quesadilla which was nice. I'm always a little challenged by the prices hotels charge for room service and their restaurants. Because we didn't have a car until the last day, we really had to use their dining facilities and pay the premium for it. The team are very friendly and accommodating. They have a free shuttle that will pick you up from San Jose airport and also take you to other destinations for free if it's within a 5 mile radius of the hotel. We used the shuttle for our airport transfer, a trip to the Great Mall (large outlet mall) and to pick up a hire car from the airport - very convenient and the drivers were lovely. You can get free WiFi in the lobby or use their computers to access the Net if you're a guest. In room Internet access was around $9 a day. This is a hotel you would stay at for business. It's in a commercial area, so you can't really walk out the door and explore. My husband was with me and there wasn't much for him to keep himself amused with.

Best vacation in years.

I enjoyed a beautiful stay at the Sheraton, from the moment i got there til the day i left. The staff at check-in were extremely nice and appeared interested in pleasing its customers. Even the airport shuttle driver was helpful and informative about the area. The room was clean, tidy, very well updated. Parking was no problem, and there is a wonderful restaurant on site. Although i did not have time to enjoy the pool it appeared nice. Overall a beautiful experience, no real complaints and would stay there again and also strongly encourage others visiting to give it a try-Thanks to all the staff and housekeeping.

1801 Barber Ln Milpitas CA

Sheraton San Jose Hotel places you within a few miles (5 km) of Great Mall of the Bay Area and Silicon Valley University. This 3.5-star hotel has 229 guestrooms and offers an outdoor pool, free self parking, and a free airport shuttle. It's near the airport and also close to San Jose Municipal Golf and Cisco Systems, Inc..


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.


Rooms

All of Sheraton San Jose Hotel's 229 rooms are air-conditioned and have an array of amenities, including coffee makers, free bottled water, and safes. Guests can expect to find WiFi and 40-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include phones and ironing boards.


Property features

Guests staying at Sheraton San Jose Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 9 meeting rooms, conference space, and a 24-hour business center.

Room options

Club Room, King Bed, Club Lounge access

King 1 | Sleeps 3

Preferred King

King 1 | Sleeps 3

Garden Suite, King bed

King 1 | Sleeps 2

Club Suite, King bed, Club Lounge access

King 1 | Sleeps 4

Guest reviews for Sheraton San Jose Hotel

Everyone (3) Business (7) Couples (5) Friends (3) Other (2)
3
Everyone

Overall was good but one of the counter staff was a bit snobbish and have no patience. The waitress in the restaurant was good.

By , from LA on Dec 13, 2016

Review comment responded on Dec 16, 2016

Thank you, Jane, for sharing your recent experience.Your feedback will be shared with the rest of the team so that we can work on improving.

4

convenient and a great place to stay!

Everyone

This is now my go-to hotel when visiting San Jose. The location is nearby the freeway and the airport. Two thumbs up. The hotel is clean and very comfortable. The front desk was friendly and always greeted me when I passed by. Made me feel welcomed. The location is in a safe area. I didn't feel afraid to arrive late in the evening or return in the early morning.

By , from Honolulu on Nov 2, 2016

Review comment responded on Nov 9, 2016

Leilani, thank you for making us your hotel of choice when you visit San Jose, that is great news! Thank you for your awesome review of your recent experience here. We'll see you again soon.

5
Everyone

Nice hotel, liked the preferred option in rooms. Nice pools Room was comfortable Free parking

By , from pj on Jul 25, 2016

Review comment responded on Aug 22, 2016

Thank you, PJ for your 5-star rating! We hope to see you here again.

4

gno

GetawayWithFriends

Great room and staff. Liked the amenity. Picked the hotel for its reputation & location. Absolutely met my expectations. Will stay there again.

By on Apr 6, 2015

4

good

BusinessTravelers

Much cheaper than staying in Palo Alto and at the same level of quality/service )

By on Jan 15, 2015

5

the best hotel

Singles

I spent a whole weekend at the Sheraton for a getaway from home. I stayed in the hotel all three days and felt so relaxed. I received excellent service at all times during my stay. Will definitely be my monthly retreat.

By on Sep 1, 2014

4

great price for comfort and convenience

BusinessTravelers

Room was very clean and bed was comfortable. Will definitely stay again

By on Aug 31, 2014

4

very comfortable

Singles

I was very tired and loved having room service, the snack store and a very comfortable bed! I would stay here again!

By on May 26, 2014

4

not the best for an airport hotel

BusinessTravelers

Checked in late and took off early in the morning for a flight and it was about 10 minutes from San Jose but not the most convenient for an Airport hotel. Facilities were excellent though.

By on May 24, 2014

4

clean and comfy

GetawayWithFriends

Stayed here one night for an event at the Santa Clara convention center. It was clean and updated (and I'm pretty picky). I would definitely stay here again and have recommended it to family members. Staff was super nice.

By on Feb 27, 2013