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San Jose Marriott

4.0 out of 5.0

Recent guest reviews

The physical hotel was very pleasing and my room was pleasant, though service was a real problem. I called their "Personal Service" asking for a makeup mirror delivered to my room. That was about 8:00 p.m. The next 40-minutes, I called two more times, once talking with someone that could speak English, reminding them to deliver a mirror. A building room attendant arrived holding a light bulb. Yes, a light bulb! He spoke no English and insisted on checking my bathroom. He left with his light bulb. I called Personal Service again and the answering attendant did not speak English. I made one-last call at 9:48 p.m. to cancel my request. 5-minutes later I receive a call from them saying they did not have a makeup-mirror available. This was disappointing because 1) English at this Marriott is not the primary language, even the 2-clerks in the small convenience store did not speak English, 2) Why keep a guest waiting 2-hours to finally say a makeup-mirror was not available, 3) I made a stupid mistake letting a non-English speaking hotel service attendant into my room when I should not have. I felt very uncomfortable later.

Great hotel. Great location. Wonderful staff. We enjoyed our stay and it was close to the wedding that we attended. It was also very convenient to the San Josesirport. The staff arranged for a taxi to the airport.

Located literally next door to the san jose convention center. Clean, quiet, friendly staff. I look foreward to my next stay here.

My wife and I stayed there for a weekend while up there for a wedding. The place was very clean and staff was very friendly. There was an furry convention happening at the same time so that was a bit annoying but other than that I have no complaints about my stay there.

needed to stay here for one night. Room is average, but comfortable. Waited a very long time for valet to get my car.

Staff not friendly and our room very stuffy the air would not turn on lower than 70 it was hard to sleep and the bed was uncomfortable and the bed skirt was dirty

Hotel was very crowded and is not setup to handle large crowds. Elevators take forever and are jam packed when they do arrive. Called down for assistance with our luggage when checking out. Waited 20 minutes, nobody showed up. Do not recommend staying here.

My gf and I took a weekend to get away. The hotel was perfect. We got there parked the car and didn't have to use it until we checked out. Everything is within walking distance. The staff was really friendly. Couldn't have had a better weekend.

Convenient, attached to the conv ctr...clean, neat.

A little pricey, but it's Silicon Valley. Great bar and food. A lot of business travelers so it was a very comfortable environment for a woman traveling alone. The room was spacious with plenty of room in the bathroom. The soaps and shampoo smelled amazing!

Having been a road warrior over the years, I am always unimpressed with hotel until they impress me. With only one small exception, this hotel maintained an extremely high level of personal service and attention to detail. Valet parking, check in/out, room comfort and cleanliness, location to convention center and other restaurants, efforts outside of the ordinary made the stay very pleasant. Only dissapointment was very long room service wait time due to high demand (2 1/4 hours) that forced me to use other sources. I was very happy with the stay and would use them again without thinking.

This was a great place to stay within easy walking distance of many restaurants and local attractions such as a park and art museum. There seemed to be a wide variety of activities right out the front door. We may have even considered a higher rating if it wasn't for some of these activities. The noise level from the live music event across the street made it difficult to get a decent sleep. Although if we had spent more time at the event, we may not have cared about the noise level.

the staff was friendly. the location was in good location next to a few bars and the convention center. also the bar in the hotle lobby was a bit pricey for drinks but good atmosphere on saturdays, which is the day we went. overall good experience.

I was called out on a last minute business trip and decided to bring my lovely wife with me so we can both escape the Chicago winter we have been dealing with. We very much enjoyed the hotel, staff and the location worked well for our daily excursions. Very pleased with the outcome of our selection. We had never been to northern California so after enjoying the breakfast on the 26th floor daily of great quality. We would then head out to see the sites and make it back each evening. Jesse the manager was extremely great to us and made our stay that much better.

love the spa the pool, maid service excellent, great location... overall i love the stay.

nice clean and quiet room bed bath room clean no stains on carpet blankets bed price was high for a one night stay wi fi is not free that sucks +$12 EXTRA windows were dirty from the out side but had a nice view of the down town area

The room was a little tight with old looking room, not new at all. The hotel lobby was super nice but walking into the room was a super disappointment. No lock on the bathroom door either and it was a sliding door with a little open gap in between, bad quality curtains...

The experience was very pleasant. Staff very efficient.

What a way to enjoy downtown San Jose than staying at this hotel. Perfect location and it exceeded my expectations

Came for volleyball tourny-only downside was high volume elevator traffic during the day made wait times for it long

Room options

Room, City View

King 1 | Full 2 | Sleeps 4

Room, City View

King 1 | Full 2 | Sleeps 4

Room, City View

King 1 | Full 2 | Sleeps 4

Standard Room

Twin 2 | Sleeps 2

Guest reviews for San Jose Marriott

Everyone (1) Couples (9) Business (8) Family (9) Friends (4)
3

note quite...

Everyone

The physical hotel was very pleasing and my room was pleasant, though service was a real problem. I called their "Personal Service" asking for a makeup mirror delivered to my room. That was about 8:00 p.m. The next 40-minutes, I called two more times, once talking with someone that could speak English, reminding them to deliver a mirror. A building room attendant arrived holding a light bulb. Yes, a light bulb! He spoke no English and insisted on checking my bathroom. He left with his light bulb. I called Personal Service again and the answering attendant did not speak English. I made one-last call at 9:48 p.m. to cancel my request. 5-minutes later I receive a call from them saying they did not have a makeup-mirror available. This was disappointing because 1) English at this Marriott is not the primary language, even the 2-clerks in the small convenience store did not speak English, 2) Why keep a guest waiting 2-hours to finally say a makeup-mirror was not available, 3) I made a stupid mistake letting a non-English speaking hotel service attendant into my room when I should not have. I felt very uncomfortable later.

By on Aug 15, 2016

5

family trip to wedding

Families

Great hotel. Great location. Wonderful staff. We enjoyed our stay and it was close to the wedding that we attended. It was also very convenient to the San Josesirport. The staff arranged for a taxi to the airport.

By on Oct 28, 2015

5

convieniant and comfortable

Families

Located literally next door to the san jose convention center. Clean, quiet, friendly staff. I look foreward to my next stay here.

By on Sep 8, 2015

5

great stay

Couples

My wife and I stayed there for a weekend while up there for a wedding. The place was very clean and staff was very friendly. There was an furry convention happening at the same time so that was a bit annoying but other than that I have no complaints about my stay there.

By on Sep 4, 2015

5

one night stay

BusinessTravelers

needed to stay here for one night. Room is average, but comfortable. Waited a very long time for valet to get my car.

By on Jun 30, 2015

2

not great

Couples

Staff not friendly and our room very stuffy the air would not turn on lower than 70 it was hard to sleep and the bed was uncomfortable and the bed skirt was dirty

By on Mar 24, 2015

1

needs work

BusinessTravelers

Hotel was very crowded and is not setup to handle large crowds. Elevators take forever and are jam packed when they do arrive. Called down for assistance with our luggage when checking out. Waited 20 minutes, nobody showed up. Do not recommend staying here.

By on Feb 13, 2015

5

weekend away

Couples

My gf and I took a weekend to get away. The hotel was perfect. We got there parked the car and didn't have to use it until we checked out. Everything is within walking distance. The staff was really friendly. Couldn't have had a better weekend.

By on Sep 18, 2014

4

nice conf hotel

BusinessTravelers

Convenient, attached to the conv ctr...clean, neat.

By on Sep 2, 2014

4

business

BusinessTravelers

A little pricey, but it's Silicon Valley. Great bar and food. A lot of business travelers so it was a very comfortable environment for a woman traveling alone. The room was spacious with plenty of room in the bathroom. The soaps and shampoo smelled amazing!

By on Aug 7, 2014