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Hotel Valencia Santana Row

4.0 out of 5.0

Recent guest reviews

Good place, well worth money and time. Would go to again

My friends and I were pleased with pretty much everything. We loved being walking distance to everything. Being in the center is very convenient. However, the people in charge of taking our belongings to our room took so long that we went downstairs to get it ourselves. Everything else was great. The rooms were spacious, the beds were really comfortable and it was surprisingly quiet. I definitely recommend staying here. The only downside was not being able to lock the bathroom door but you get over that quickly.

Beautiful hotel, super clean, reasonable prices, amazing location. Highly recommend!

Please consider having coffee machine and tea in the room. The items offered in the room were not only very expensive but not really appetizing. Breakfast was very good, The quality of coffee needs serious improvement.

Awesome hotel in the beautiful Santana Row. Best Pool!

We thought it would be fun to stay overnight even though it's fairly close to home. My wife dropped my daughter and I off at the anime convention and proceeded to the hotel. I get a text with pic showing a toilet overflowing onto the floor. Told her to call maintenance. My daughter & I come later and my wife is out shopping. Use the toilet ans SAME THING! Absolutely furious maintenance DID NOT DO A PROPER JOB! Not only that, when we first got in the room, was 80 degrees. My wife asked me if it should be like that. Definitely not! Set thr a/c and room was starting to cool when that second flood happened. We packed up and left. VERY POOR PERFORMANCE VALENCIA! I wouldn't DRIVE BY this rathole ever again if I could avoid it! Worked hotel maintenance for 8 years back east. We would've been sent home for 3 days had we pulled something like this. Housekeeping floor supervisor would've been in trouble for not checking room temp setting as well. (Our rooms were left at 74). Shameful experience.

The hotel's location is excellent. It is right in the middle of stores, theater, and restaurants and very close to the freeway. Comfortable rooms. Balcony overlooking Santana Row is great.

We stayed at this hotel in Oct. 2014. Nice comfortable room and great breakfast. We will go back again.

What an excellent location! Right along the main strip of Santana Row. One could easily forget you were in California. Staff was courteous, the room was gorgeous. Our breakfast in 'Citrus' was outstanding. Then there's the view from 'Cielo'. I can't wait to go back in the summer.

The beds are very comfortable! Great service and amazing location for shopping and dining. I would plan to go there again for Christmas shopping.

Perfect location on Santana Row. All night room service. Complimentary breakfast at Citrus. Free wi-fi. No free/complimentary bottled water:(

Staff was fair but the value of the room was the location to shopping and Santanna Row

Lovely hotel... newly remodeled, I believe. Best night's sleep I've ever had at a hotel; however, be sure to stay off of the 7th floor if there are any roof parties scheduled or you won't be able to sleep (if that's important)! The front desk was able to quickly issue me, and others in my party, other rooms on different floors; ergo the good night's sleep! Convenient to shopping, eating, and other fun things. Valet parking was great. Having breakfast included that could be eaten on the patio in the California sunshine can't be beat. I enjoyed the stay immensely!

We were shocked by the quality of this hotel, given the price for a night's stay. The standard room was spacious and well appointed, the hotel was in beautiful condition despite the construction, and the amenities were everything promised. Santana row is walkable and very cute, and this hotel is smack in the middle of the action. If you have reason to be in San Jose, this is the place to stay.

Great Value with first class staff. Large bathroom and comfortable bed. Very pleasant.

After arriving my reservation was not in the hotel database. So I had to call to fix the situation manually, then finally check-in later after the issue was resolved. Upon the stay, the fire alarm in the hotel went off by accident/malfunction at 9:30am; waking the entire hotel up when check-out is at 12pm.

Pros: Great location! Good breakfast, friendly staff, large rooms. Cons: The V-bar can be very noisy and night for rooms facing the courtyard. The pool is small and gets very crowded

Visit family, shop and eat An indoor pool 100% better than our last visit to CA

enjoyed the customer service and the "V" Bar was great! The area was very nice and all needs were within a block of the hotel. Very good experience and looking forward to another visit.

The hotel is located in great location, [...]

355 Santana Row San Jose CA

Hotel Valencia Santana Row places you within a 10-minute stroll of popular attractions such as Winchester Mystery House and Westfield Valley Fair Shopping Mall. This 213-room, 4-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. Near the airport, it's also near Santa Clara University and Rosicrucian Egyptian Museum.


Dining

Free breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All 213 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and 50-inch TVs with pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Free local calls, safes, and ironing boards are also available.


Property features

Guests staying at Hotel Valencia Santana Row enjoy an outdoor pool, a fitness center, and a rooftop terrace. Valet parking is available for USD 24 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Standard Room, 1 King Bed, Balcony

King 1 | Sleeps 3

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Traditional Double Room

Full 2 | Sleeps 4

Guest reviews for Hotel Valencia Santana Row

Everyone (4) Couples (10) Business (1) Family (4) Other (4)
4
Everyone

Good place, well worth money and time. Would go to again

By on Jan 30, 2017

4

great location!

Everyone

My friends and I were pleased with pretty much everything. We loved being walking distance to everything. Being in the center is very convenient. However, the people in charge of taking our belongings to our room took so long that we went downstairs to get it ourselves. Everything else was great. The rooms were spacious, the beds were really comfortable and it was surprisingly quiet. I definitely recommend staying here. The only downside was not being able to lock the bathroom door but you get over that quickly.

By , from watsonville on Oct 11, 2016

Review comment responded on Oct 28, 2016

Thank you for providing feedback on your recent stay. Bonnie Best, General Manager

5

loved it

Everyone

Beautiful hotel, super clean, reasonable prices, amazing location. Highly recommend!

By on Jul 14, 2016

Review comment responded on Jan 1, 1970

Thank you! Bonnie Best, General Manager

5

excellent gets better with good coffee.

Everyone

Please consider having coffee machine and tea in the room. The items offered in the room were not only very expensive but not really appetizing. Breakfast was very good, The quality of coffee needs serious improvement.

By on Apr 4, 2016

Review comment responded on Apr 8, 2016

We do have a coffee/tea maker in every guest room with complimentary coffee and tea. We are glad you enjoyed the breakfast but did not care for the coffee. The coffee is Illy Café and usually very well accepted. I have asked my food & beverage director to ensure that it is being prepared properly to ensure high quality taste and strength. We very much appreciate your feedback and will use it to improve. Sincerely, Bonnie Best, General Manager

5

great san jose visit

Couples

Awesome hotel in the beautiful Santana Row. Best Pool!

By on Aug 19, 2015

1

big mistake

Families

We thought it would be fun to stay overnight even though it's fairly close to home. My wife dropped my daughter and I off at the anime convention and proceeded to the hotel. I get a text with pic showing a toilet overflowing onto the floor. Told her to call maintenance. My daughter & I come later and my wife is out shopping. Use the toilet ans SAME THING! Absolutely furious maintenance DID NOT DO A PROPER JOB! Not only that, when we first got in the room, was 80 degrees. My wife asked me if it should be like that. Definitely not! Set thr a/c and room was starting to cool when that second flood happened. We packed up and left. VERY POOR PERFORMANCE VALENCIA! I wouldn't DRIVE BY this rathole ever again if I could avoid it! Worked hotel maintenance for 8 years back east. We would've been sent home for 3 days had we pulled something like this. Housekeeping floor supervisor would've been in trouble for not checking room temp setting as well. (Our rooms were left at 74). Shameful experience.

By on May 25, 2015

4

great overnight getaway

Couples

The hotel's location is excellent. It is right in the middle of stores, theater, and restaurants and very close to the freeway. Comfortable rooms. Balcony overlooking Santana Row is great.

By on May 12, 2015

5

excellent stay

Families

We stayed at this hotel in Oct. 2014. Nice comfortable room and great breakfast. We will go back again.

By on Apr 6, 2015

4

santana row!

Couples

What an excellent location! Right along the main strip of Santana Row. One could easily forget you were in California. Staff was courteous, the room was gorgeous. Our breakfast in 'Citrus' was outstanding. Then there's the view from 'Cielo'. I can't wait to go back in the summer.

By on Dec 8, 2014

4

great christmas shopping experience

Couples

The beds are very comfortable! Great service and amazing location for shopping and dining. I would plan to go there again for Christmas shopping.

By on Dec 8, 2014