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Holiday Inn Express Hotel & Suites San Jose-Morgan Hill

2.5 out of 5.0

Recent guest reviews

You will likely get overcharged for an incorrect room. The site lists multiple King size room options with different photographs and prices. The photographs clearly align with the Holiday Inn website but the descriptions do not. Bottom line is you will get a King Junior Suite (no separate room) regardless of which King room option you choose, paying more money for the same room. Take a close look at the descriptions, they are identical even though the pictures show differently. I tried to resolve this with Orbitz and, even though admitting error on the site and me being overcharged, could do nothing. They called the Holiday INN and they declined to refund the extra charges for the incorrect room as well. I was very surprised and have decided to no longer use Orbitz as they have become unreliable. If they would have stood behind the incorrect prices (I overpaid $30 a night), I would have continued to have faith in their service. I also noticed others had the same issue and it was never fixed which really ticks me off. Have a nice day.

Room was clean spacious. Breakfast was wonderful

Relaxing.... The jacuzzi was nice.....and warm....

Would stay there again. Room was clean. Breakfast was pretty good.two thumbs up for the holiday. Thanks

We needed an over night place to stay before catching a flight out. Staff was friendly and warm. Room was clean and comfortable. Nice, comfortable, quiet place to stay.

Our stay was pleasant. Breakfast was good. Location was perfect for us.

It was OK, though a suite should have 2 rooms, not one room with a little extra room. So, it was clean and reasonably well-appointed, but no separate space between the work area and the beds/

Overall I had a good experience. The room is spacious and frankly better than the pictures (which is always the opposite). This is a new hotel and it shows. Breakfast is bad.

Clean, up to date and comfortable. The refrigerator and microwave in the rooms were very convenient. Breakfast was good too. Don't be surprised by the smell outside the hotel sometimes, there is a mushroom farm nearby.

Friendly hotel staff, complimentary meals buffet, accommodating staff that offered complimentary wines for the after hour wedding pool party = perfect wedding weekend!

Got what I expected, which is actually nice. Clean, fairly quiet, seems well-run, convenient.

Overall our stay was good, but some details of our stay could have been better. The location was perfect for what we needed. We decided go to Gilroy Gardens for the weekend and couldn't find a place to stay in Gilroy, so Morgan Hill was our next option and it worked out well. It was just a short drive to Gilroy. As for the hotel, it was nice, generally it's well kept and we enjoyed the indoor pool. We also appreciated that breakfast was included in our stay...one less thing to think about. The room was also pretty good. It's updated which was nice. It was generally clean and comfortable, except there were cobb webs on the inside of the window and the outside of the window needed a good cleaning. We couldn't even look out, there was some white film on it. Since we had a toddler who gets into everything, cobb webs weren't exactly very welcoming. So we requested for it (cobb webs and window) to be cleaned and they reluctantly wiped the cobb webs (with the person commenting "I can barely see it"). And as for the outside of the window, we pretty much got an...oh well. Is it too much to ask not to have cobb webs in your room especially when it's also close to the AC that blows air into the room!? The staff could have been friendlier and more accomodating...that is what they are suppose to do, right? Anyhow, overall we were satisfied with our stay...we enjoyed the weekend. Although a more accomodating staff and maybe more attention to detail would not have hurt.

First time at this hotel and experience was great! Room very clean, bedding was excellent, pillow selection great, it was quite, secure and comfortable. Breakfast choices were excellent, would definitely select this hotel if needed in the future.

While the hotel is south of San Jose, the 101 entranc is about 30 seconds from the driveway. Hotel had a "Homey" feel for me, and the wine tasting event was excellent and FREE! Live band, supurb snacks/food and a live band. I loved it! I will be back. I would probably rate this as one of my best stays at a Holiday Inn!

I booked the hotel because it was close to Gilroy Gardens, because supposedly it had room service, [...], and because supposedly we got a suite for a family of two adults and a child. I inquired about the room service as soon as we arrived, and was informed there was none. The suite we booked did not look like a suite at all - it was just one big room with a king bed and a couch. This was not what we expected at all! I want my money back, and will never stay in this hotel again.

They had a great buffet in the evening with wine and cheese and good breakfast in the morning.

breakfast was more than expected would stay again

great hotel and friendly staff. very comfortable beds.

The hotel on the whole was satisfactory. The staff had much to be desired. At check in there was unexperienced staff, not friendly, or courtious.

17035 Condit Rd Morgan Hill CA

Located within a mile (2 km) of Guglielmo Winery, Holiday Inn Express Hotel & Suites San Jose-Morgan Hill is within 3 miles (5 km) of Troy's Bocce Ball Room. This 85-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. Morgan Hill Community Park and Centennial Recreation Center are also close to this Morgan Hill hotel.


Dining

Start your day off right with a free buffet breakfast. Entertain your taste buds with a drink at the bar/lounge, or chat with other guests at the free manager's reception on select days.


Rooms

Holiday Inn Express Hotel & Suites San Jose-Morgan Hill's 85 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs and hair dryers. Coffee makers, free local calls, and free bottled water are also available.


Property features

At Holiday Inn Express Hotel & Suites San Jose-Morgan Hill, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.

Room options

Room, 1 King Bed

King 1 | Sleeps 4

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 1 King Bed

King 1 | Sleeps 4

Standard Room

Twin 1 | Twin 2 | Sleeps 4

Guest reviews for Holiday Inn Express Hotel & Suites San Jose-Morgan Hill

Everyone (2) Couples (2) Business (5) Family (5) Other (3) Friends (2)
1

buyer beware

Everyone

You will likely get overcharged for an incorrect room. The site lists multiple King size room options with different photographs and prices. The photographs clearly align with the Holiday Inn website but the descriptions do not. Bottom line is you will get a King Junior Suite (no separate room) regardless of which King room option you choose, paying more money for the same room. Take a close look at the descriptions, they are identical even though the pictures show differently. I tried to resolve this with Orbitz and, even though admitting error on the site and me being overcharged, could do nothing. They called the Holiday INN and they declined to refund the extra charges for the incorrect room as well. I was very surprised and have decided to no longer use Orbitz as they have become unreliable. If they would have stood behind the incorrect prices (I overpaid $30 a night), I would have continued to have faith in their service. I also noticed others had the same issue and it was never fixed which really ticks me off. Have a nice day.

By , from NY on Jan 15, 2017

Review comment responded on Jan 18, 2017

Thank you for sharing your views with us. We deeply apologize for the miscommunication between you and Orbitz regarding our room types. We are trying our best to make sure that Orbitz has the right description of our room types. Kindest Regards, Samir Mshasha General Manager

5

san jose visit

Everyone

Room was clean spacious. Breakfast was wonderful

By on May 19, 2016

3

just to get out.

Singles

Relaxing.... The jacuzzi was nice.....and warm....

By on Oct 19, 2014

4

out of the house weekend

Couples

Would stay there again. Room was clean. Breakfast was pretty good.two thumbs up for the holiday. Thanks

By on Jun 2, 2014

4

good place to stay

Families

We needed an over night place to stay before catching a flight out. Staff was friendly and warm. Room was clean and comfortable. Nice, comfortable, quiet place to stay.

By on Mar 24, 2014

4

good location

GetawayWithFriends

Our stay was pleasant. Breakfast was good. Location was perfect for us.

By on Dec 23, 2013

3

is a suite a larger room? hie seems to think so

BusinessTravelers

It was OK, though a suite should have 2 rooms, not one room with a little extra room. So, it was clean and reasonably well-appointed, but no separate space between the work area and the beds/

By on Dec 4, 2013

4

very good

Singles

Overall I had a good experience. The room is spacious and frankly better than the pictures (which is always the opposite). This is a new hotel and it shows. Breakfast is bad.

By on Dec 1, 2013

4

very good for the price

BusinessTravelers

Clean, up to date and comfortable. The refrigerator and microwave in the rooms were very convenient. Breakfast was good too. Don't be surprised by the smell outside the hotel sometimes, there is a mushroom farm nearby.

By on Sep 28, 2013

5

wedding weekend

Singles

Friendly hotel staff, complimentary meals buffet, accommodating staff that offered complimentary wines for the after hour wedding pool party = perfect wedding weekend!

By on Sep 7, 2013