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Extended Stay America San Jose - Milpitas

2.5 out of 5.0

Recent guest reviews

This place was absolutely terrible. The room was dirty and falling apart, the water didnt get hot so I had a cold shower, there are no hairdryers in the rooms... the staff doesnt answer the phone and service is slow. I checked out after one night and switched hotels.

.................Good location , close to 680 and SJ

Don't believe the pictures. Place is run down. Compared to another ESA in San José at same rate this place is too dumpy.

Pet friendly and check in was easy and fast. Close to freeway and restaurants.

no ice machine, free breakfast yeah?nah!all you can have was a choice of decaf coffee, regular coffee, hot water, a choices of nature valley bar, oatmeal, a cheap muffin and nothing more sitting on a small table top as soon as you enter the building. not exactly what i expected for breakfast. and bed sheets has brown stains and an outdated bathroom

The room was dirty, smelled horrible, and was in disrepair. Found a bunch of hairs in the bed - Yuck. So bad I had to leave.

Ventilation in the third floor is very bad. You can hardly breathe cause of cigarettes smells in the hallway. No plastic/paper cups in the bathroom.

The day I check-in, I arrive 5 minutes earlier before the check-in time and I was surprised there's nobody in the front desk. Few minutes later a lady show up w/ a cleaning gear. Look like the girl in the front desk also do the house cleaning. Every time I go to the front desk the person is not there or busy talking in the phone.

Room is not clean. Pillows smell towels were dirty.

Smokiy. Needs a remodel. Terrible breakfast. Just an old muffin

I purchased my room about 36 hours prior to arrival. When I got there, the front desk was helping someone else. For fifteen minutes I waited, and when it was my turn, I was told there was no available rooms. I walked in with my luggage, so obviously I was checking in. Would've been nice to be told that when I walked in. I was told to go to the Extended Stay about 5 miles away. I never made it to the room, but I'm glad I didn't stay at this location. The hallways/entry were dirty and run down looking, and there was an element of people there that made me uncomfortable. And it was not just one group of people -- many folk who seemed to be hovering in the halls.

The hotel was very unclean. Trash was on the floor in the hallways and in the elevator. Upon arrival to my room, the room was found unclean also. The bedspread had stains on it, as well as the sheets. The protective covering on the box spring and mattress had dark brown stains all over them. The kitchen counters were torn up and stained. The kitchen sink dripped all night. No coffee maker in the room, no blow dryer. Old ironing board that the cover was torn, wouldn't stay on and covered in stains. The iron had a large chunk missing out of the edge of the iron plate. Bathroom counter was stained with some mysterious black/yellow stain. At one point I forgot to put my slippers on and stepped on the carpet barefoot - it felt sticky and nasty.

Not worth the money. Bad smell through out the room. Horrible...Bad bed..Better to sleep in the car

Comfortable, clean, updated, and pretty quiet. We moved from the middle to the top floor because there was a lot of noise above us when people walked around their room. Top floor is better. Dogs were welcome. Lots of grassy areas all around hotel to walk them. Coffee and grab-and-go breakfast items like fruit, granola bars, instant oatmeal and muffins. Location is great. 3-4 shopping plazas within a 1/4 mile with all kinds of stores including a Safeway grocery store. Very happy with our 3-day stay here.

The hotel itself looks pleasing from the outside. However, from the time of check-in to the time of check-out it was the worst experience I have ever had staying at any hotel. The night staff was rude, and they were both confused as to what was going on in each room. The first room I was given looked as if people were staying there. It has socks all over the place, and the room was terribly messy. I then had to wait while the night staff gave me another room, and tried talking to me while answering calls. Overall, the worst experience and dirtiest hotel yet.

really decent price for it's location and it's very convenient near by with all the supermarket and fwy with 1 min drive. Hotel is cheap for it's price.

The room and front desk clerk were great. However, when expecting the bed, we found a lots of pub ic hair in the sheets. We immediately told the front desk and he gave us clean sheets. Unfortunately, it was up to us to change the sheets.

Stay was good. Enjoyed my stay. The hotel is very clean. I recommend this hotel for stay

Overall the hotel is a good place to stay. You should look for a good deal on price.

we had a great time, it was very relaxing and therapeutic for the whole family.

1000 Hillview Ct Milpitas CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America San Jose - Milpitas is located within a few miles (5 km) of Great Mall of the Bay Area and Spring Valley Golf Course. This 146-room aparthotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Also near this Milpitas aparthotel are Ed Levin County Park and BAPS Shri Swaminarayan Mandir.


Dining

Free continental breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 146 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Renovated in 2013, Extended Stay America San Jose - Milpitas offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America San Jose - Milpitas

Everyone (11) Business (7) Couples (4) Family (2) Other (2) Friends (3)
1

bad hotel

Everyone

This place was absolutely terrible. The room was dirty and falling apart, the water didnt get hot so I had a cold shower, there are no hairdryers in the rooms... the staff doesnt answer the phone and service is slow. I checked out after one night and switched hotels.

By on May 20, 2017

Review comment responded on May 22, 2017

It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding stay and service that we typically provide. Sincerely, General Manager

4
Everyone

.................Good location , close to 680 and SJ

By on May 9, 2017

Review comment responded on May 11, 2017

Thank you for choosing to stay at Extended Stay America - San Jose - Milpitas. We are delighted to know you were comfortable here and that our location close to various attractions of the city was ideal for your visit. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager

2

needs overhaul

Everyone

Don't believe the pictures. Place is run down. Compared to another ESA in San José at same rate this place is too dumpy.

By on Mar 15, 2017

4

nice hotel easy check in

Everyone

Pet friendly and check in was easy and fast. Close to freeway and restaurants.

By on Feb 14, 2017

2

okay

Everyone

no ice machine, free breakfast yeah?nah!all you can have was a choice of decaf coffee, regular coffee, hot water, a choices of nature valley bar, oatmeal, a cheap muffin and nothing more sitting on a small table top as soon as you enter the building. not exactly what i expected for breakfast. and bed sheets has brown stains and an outdated bathroom

By , from california on Dec 31, 2016

1

so bad i had to leave.

Everyone
One of many hairs Dirty Very dirty Stains everywhere

The room was dirty, smelled horrible, and was in disrepair. Found a bunch of hairs in the bed - Yuck. So bad I had to leave.

By , from East Lansing, Michigan on Oct 8, 2016

2
Everyone

Ventilation in the third floor is very bad. You can hardly breathe cause of cigarettes smells in the hallway. No plastic/paper cups in the bathroom.

By on Sep 7, 2016

3
Everyone

The day I check-in, I arrive 5 minutes earlier before the check-in time and I was surprised there's nobody in the front desk. Few minutes later a lady show up w/ a cleaning gear. Look like the girl in the front desk also do the house cleaning. Every time I go to the front desk the person is not there or busy talking in the phone.

By on Aug 29, 2016

2

just convenience access to highway 680 and 880

Everyone

Room is not clean. Pillows smell towels were dirty.

By on Mar 15, 2016

2
Everyone

Smokiy. Needs a remodel. Terrible breakfast. Just an old muffin

By on Mar 3, 2016