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Extended Stay America San Jose - Downtown

2.5 out of 5.0

Recent guest reviews

The price was great for my 4 day get away,housekeeper never came around at all when i found one two doors diwn my room she said theres 3 of them and she is not the one to clean ours so i think they should do a better job on housekeeper coming around to check up and my fridge in the room didnt work at all but overall it was a good price range of stay.

The rooms are very spacious and clean and they have great customer service

Unclean and uncomfortable. Very nice hotel staff though.

Really nice place to stay i would stay here again and also tell my family and friends to do the same thing to.

the location was decent, but the staff was rude and could barely speak English. My room smelled like meth and crack, to the point I even found some drug paraphernalia remnants in the room..... I had checked in after 2300 PDT, and ended up sleeping on top of the bed comforter as no way I wanted to sleep inside the sheets. I got up and left the hotel at 0600 never to return.

I had a good night sleep. The room was nice and spacious.

I will never stay there nor another Extended Stay America property again.

Elevator didn't go up to the 3rd floor, so had to carry luggage up the stairs. Side entrance did not work with key card so had to go to front entrance every time. Halls had a bad smell. I would never be able to stay there more than 1 night!

Place is ok, like other locations. Strong smell of curry. No idea why. No ironing board in room, but had iron. That seemed really strange maid services misses that kind of detail.

Our experience was great it was my sisters dirty 30th and it was nice that they accommodated to all our needs.

Wouldn't let us check in early, wouldn't let my daughters use there bathroom, no swimming pool, no excersise room, totally was a joke. I should of read the amenities better I guess. And the coffee was cold and all they had was granola bars for breakfast.

It was clean. The staff was pleasant and it was comfortable

Stay was comfortable for one night. They offer grab and go breakfast. Overall it was neat, clean hotel. Their rooms have a small kitchenette also.

The room was clean and larger than regular hotel room. The staffs were very accommodating and helpful with our request.

Good service. Check in/check out at no time. Pleasure environment / quite

I stayed two nights.The sheets were not clean and my room wasn't get cleaned during the days that I stayed. The neighborhood is not so nice. Your money does not worth to stay at this hotel.

The staff was not friendly at all! They put us in a smoking room, and we told them no smoking. It was even on our confirmation and they still argued that was asked for a smoking room! They finally moved us, but the room was dirty and the bed was hard as a rock. Also they said breakfast on the go was served between 600 AM to 930 Am and they were out of food by 700 AM.and said sorry we are out of food. We have stayed at Extended stays before and never had a problem, but now, we will never go back.

Average hotel with decent facilities. Free grab and go breakfast provided. Every room has a small kitchen, microwave and fridge.

Average hotel. But for the price usually offered, I would say its a good deal.

This extended stay is not like other extended stay. They don't keep utensils in the kitchen. Neither do they have coffee maker in the room. You have to ask for these at the reception. Reception people didn't tell me this upfront and stayed there for just one night. So when I went there coin a note in the kitchen saying, I need to ask for these amenities at the reception. I was so tired that I didn't feel like calling them or going down. I was miffed that at least they should say that on the reception coz generally hotels of this state have at least coffee maker and coffee in the room. An the staff at the reception was too cold.

1560 N 1st St San Jose CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America San Jose - Downtown places you within 3 miles (5 km) of popular attractions like San Jose Museum of Art and Tech Museum. This 152-room aparthotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Santa Clara University and SAP Center at San Jose are also near this San Jose aparthotel.


Dining

Free continental breakfast is included with your stay and awaits you each morning.


Rooms

The 152 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Renovated in 2012, Extended Stay America San Jose - Downtown offers free WiFi in public areas, coffee in a common area, and express check-out. Free parking is available if you drive. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing. Additional amenities include laundry facilities, barbecue grills, and a picnic area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Guest reviews for Extended Stay America San Jose - Downtown

Everyone (10) Business (11) Couples (11) Family (5) Friends (2) Other (1)
3

perfect 4 day price

Everyone

The price was great for my 4 day get away,housekeeper never came around at all when i found one two doors diwn my room she said theres 3 of them and she is not the one to clean ours so i think they should do a better job on housekeeper coming around to check up and my fridge in the room didnt work at all but overall it was a good price range of stay.

By , from SR on May 26, 2017

Review comment responded on May 28, 2017

Thank you for sharing your experience with us. We are pleased you loved our affordable rates. However, we apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we offer this service at a minimal fee. We hope you will visit us again the next time you are in the area. Sincerely, General Manager

5

hotel very clean service impeccable

Everyone

The rooms are very spacious and clean and they have great customer service

By , from F on Apr 28, 2017

Review comment responded on Apr 30, 2017

Wow - Keith, many thanks for the awesome feedback. Nothing is more important than your satisfaction so we are delighted to know how happy you were with your clean, spacious room and the service provided by our associates. We appreciate you being our guest at Extended Stay America - San Jose - Downtown and hope you are already planning another trip our way. Sincerely, General Manager

1
Everyone

Unclean and uncomfortable. Very nice hotel staff though.

By on Mar 15, 2017

Review comment responded on Mar 17, 2017

Thank you for taking the time to review your visit to our hotel. Although you liked our associates, we apologize your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously and have shared your concern with our housekeeping department to take corrective action immediately. We hope that you will consider giving us another opportunity to serve you with the better experience. Sincerely, General Manager

4

great

Everyone

Really nice place to stay i would stay here again and also tell my family and friends to do the same thing to.

By on Nov 28, 2016

Review comment responded on Nov 30, 2016

Thank you for sharing your review! We are so pleased you had a great stay at Extended Stay America - San Jose- Downtown. Our goal is to provide an exceptional experience for each guest, so your feedback truly made our day! We appreciate you recommending us to your friends and family and look forward to your next visit! Sincerely, General Manager

1

do not stay here

Everyone

the location was decent, but the staff was rude and could barely speak English. My room smelled like meth and crack, to the point I even found some drug paraphernalia remnants in the room..... I had checked in after 2300 PDT, and ended up sleeping on top of the bed comforter as no way I wanted to sleep inside the sheets. I got up and left the hotel at 0600 never to return.

By on Aug 2, 2016

Review comment responded on Jan 1, 1970

Thank you for sharing your feedback. We apologize for the situations you described which caused your dissatisfaction. We will make the necessary corrections to be sure our guest experience is top notch. General Manager

4
Everyone

I had a good night sleep. The room was nice and spacious.

By on Jul 3, 2016

Review comment responded on Jul 6, 2016

We are delighted you chose to stay at Extended Stay America - San Jose - Downtown. We appreciate your wonderful comments and are happy to read you loved your roomy accommodation. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, General Manager

1

dirty dirty dirty.

Everyone

I will never stay there nor another Extended Stay America property again.

By on May 25, 2016

Review comment responded on May 30, 2016

Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager

2

not what i expected.

Everyone

Elevator didn't go up to the 3rd floor, so had to carry luggage up the stairs. Side entrance did not work with key card so had to go to front entrance every time. Halls had a bad smell. I would never be able to stay there more than 1 night!

By on Mar 23, 2016

3

smells like curry.

Everyone

Place is ok, like other locations. Strong smell of curry. No idea why. No ironing board in room, but had iron. That seemed really strange maid services misses that kind of detail.

By on Mar 4, 2016

5

nice hotel loved that is was closed to down town.

Everyone

Our experience was great it was my sisters dirty 30th and it was nice that they accommodated to all our needs.

By , from Hollister CA 95023 on Feb 26, 2016