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Cocoon Hotel

3.5 out of 5.0

Recent guest reviews

After 4 years I returned to Costa Rica, in this hotel was broke my heart , because the people in Costa Rica generaly is so sweet and lovely , this hotel broke my heart especially Mr. José the receptionist who is so coarse , is rude and unkind with the guests, forgets that the great secret of tourism is patience and kindness, the food is nice and the rooms are comfortable Después de 4 años volví a Costa Rica, este hotel me rompió el corazón, especialmente el Sr. José, el recepcionista que es tan rudo, es grosero y desagradable con los huespedes , se olvida que el gran secreto del turismo es la paciencia y la amabilidad, la comida es agradable y las habitaciones son cómodas

Place is well located in downtown, and the manager Viviana is such a nice, helpfull and good looking person, the complete staff is always ready to help on everything that you need no matter what time is it and how big the problem is.

We have visited every year for the last four years. It was once a good value for a budget hotel. It is no longer. Poor upkeep and it does not provide as advertised. Problems with the television remote was not addressed when asked, no safe in room anymore, poor nonfunctional hardware in the shower. No hot water one night and was not repaired until morning. No ice available, elevator not working ..... and the list could go on. Sorry, we will not be back.

We stayed one night here and it was interesting to say the least. We arrived later on and once we were dropped off We saw the main doors were locked/chained shut and we were worried no one was around to let us in. We knocked on the door and were greeted at a secondary door by security. He was very nice and helpful but spoke little English. We made it up to our room (approx 12:30 am) and once we opened our door we could see it wasn’t the cleanest. The larger bed had stains on the blanket and when the sheets were pulled back they did not smell fresh or washed, nor did they look clean. The beds were worn out (my butt touched the bottom of the mattress when I sat on it) but had no other choice and made the best of it. Surprisingly I had a great sleep as I was over tired and prefer a softer mattress but when I woke up and tried to use the shower water went everywhere. The curtain didn’t cover the whole shower area and ours had a hole in it. When I was showering I looked up and noticed a bar of soap on the corner of the shower. This showed me the room was probably not cleaned since the previous guests. The furniture was very outdated and the promotional pictures on their website I’m sure were from the 60’s or 70’s when they opened the hotel. The main floor (reception and restaurant) looked nice and clean. Elevator was still out of service. The only perk to this hotel is it was close for us to walk to the bus station to get us to puerto veijo, although we could tell it was not the safest area to walk in and when we stopped to ask a local if we were walking in the right direction he was concerned for our safety and insisted on calling us a cab (walk was about 6 blocks). I’m sure for a few bucks more you would enjoy a place that’s safer and more modern.

The receptionist and the security guard were very friendly and helpful. However, the room smelled damp and the towels over the bed were humid. I saw a roach on the room and I wasn’t very happy about leaving my car at the entrance of the hotel instead of a real parking lot (because the hotel doesn’t have one) Even when the receptionist had mentioned that a guard was there 24/7. The location of the hotel isn’t the best in terms of security.

The staff were rather nice (especially the older gentleman who cooks breakfast), but aside from that and decent wifi, the property itself is a complete DUMP, stay away!! We booked it based on the encouraging reviews and flattering photos (perhaps from a decade ago?!) and could hardly believe how misled we had been!!! The room smelled of chlorine, the glass in the window was broken (!), the plumbing smelly, elevator out of order, the area dodgy (screams at night) to the point where our taxi driver advised us not to walk around after dark, and he was right. I am also pretty convinced our bed linen had not been changed. If it hadn't been late by the time we arrived (plus thank god we were only there for one night's pit stop before onward journey), we would've changed the hotel for sure. Lesson learned that the reviews are not to be trusted. From now on we'll filter through the five star ones and only read four and below to get a fairer picture. AVOID.

Howdy All! I actually stayed here for a couple nights in late October 2017, and based on said experience, i opted to book a couple nights for my early December 2017 trip. Given my relatively frequent trips to Costa Rica for outdoor adventure, my assessment is a bit extensive also considering i will be back here again and as such are based on a few categories as follows: Location: Downtown San Jose with walk-able access to all central attractions within 2km, and given it is on the left hand side of a main one way artery, a piece of cake to get ground transportation. I know the immediate neighborhood seems a bit sketchy, but trust your instincts and you will be perfectly fine. Aside from rush hour traffic, its rather quiet and sometimes actually too quiet. Relatively easy to get to the freeway from downtown, which is not always a trivial task. Hotel Features: Hey, we've all stayed at mom and pop hotels on the road like a Super 8 or HJ, right? Well, this is somewhat in the same class, but the lobby and dining area are well a step above. Spacious, hardwood floors and an environment gradually become more inviting. Nice little 5-6 seat bar by the dining area. Little business center nook is right there next to the front desk. Very limited parking in front of the hotel, but i believe they have parking on the top level. May have to ask about that , but am 70% confident they do. Rooms: My main input here is your affinity for A/C while in the tropical country of CR. They may have others, but most of the rooms equipped with A/C are smaller, whereas most the larger rooms appear to only have a ceiling fan. Beds, TV and storage are more that adequate for the traveler. Shower area was good sized for a 6'1'' male like myself. Takes a little while to get the hot water, but most of the time, the hot water w are used to in US is not really essential. As with most hotels, some views are better than others, so advise if this is a priority for you. I think is more than sufficient options, especially if you are in the country to venture out and not going to sit in your room all day. Amenities: Will say these are a bit limited. WiFi signal is perfectly fine within good radius of the center of the 3 story building, but can be a bit hit or miss if you are on the far end of the hotel, but nothing i could not deal with. Safes are available in some rooms. Little things like cups and nicer shower heads would be nice, and would fall in the category of improvement. Service: This is where i am seeing positive improvement and if they continue on the trajectory they are on, can someday be a competitive advantage. Housekeeping was SWIFT and the personnel very friendly. At night, they lock the two main doors around 10ish and have security personnel on the premises. If you arrive after 10, just knock on the main entrance glass door, and you are all set. Standard front desk staff are polite and friendly. All are quiet and respectful, but don't mistake as reserved; with the varying traveling and local clientele, sometimes staff is a bit intimidated by how us Americans, Canadian or European travelers come across, but treat them like you would your friends and they will respond with their own brand of unique kindness. One of the leaders there, a wonderful gal who does the little things (think her name starts with a 'V' ?) is just splendid. She was so professional and disarming when I had a minor concern, she brought in fresh exotic flowers for placement in key areas, speaks great English, gave me a sense that someone is in charge, and holds customer centricity as a top priority. A long review, but wanted to share information on a quaint hotel which i think has much potential. Is a great value proposition for a night or two and if you look deeply enough, is intriguing all the way around. I will be going back to CR next month and i do plan on staying here at minimum one night during my trip. Thanks Hotel Cocoon Staff! See you again soon! Farron

Management and front desk was very helpful, enjoyed my stay, my favorite hotel in downtown San Jose, everything was clean and I had no problems, I started for 4 nights and it was nice, nothing bad to say

I stayed at this hotel at the beginning of October and was very happy with my stay. Typically I stayed at other hotels in the area on my previous trips to San Jose, Costa Rica, but was fed up with how freely the other hotels in the area allowed prostitutes to roam the property. This hotel was different though. I saw none of that and it really felt like a family hotel. The hospitality I received was excellent. The girl at the front desk, Viviana, was truly amazing. She was the sweetest girl I have ever encountered working at a hotel and was definitely the most beautiful girl I have ever seen. As far as the facilities and rooms, they are not too fancy but are very adequate for a hotel stay and you will not find a better price-to-value hotel around in San Jose. I will definitely stay here again on my next trip.

I stayed at the Cocoon again during a return trip to San Jose and was pleased as always. I have not stayed there for a while but glad I returned. The breakfast is always great and the staff are always friendly and willing to do what it takes to make my stay there very pleasurable. I really like the location because it’s a little out of the way of all the noise of downtown San Jose but close enough to everything so I can walk. Also close to the buses. You can’t beat the price! Best part about this stay was to see that Viviana is back. She is very helpful in anything you need to know about what to do around San Jose and Costa Rica in general. I will definitely be back to the Cocoon in the future...

Avenida 9 - Calle central San Jose San Jose

Hotel highlights

  • Walking distance to Jade Museum and Gold Museum
  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Cocoon Hotel places you within a 10-minute stroll of popular attractions such as Jade Museum and Gold Museum. This 42-room, 3.5-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi. National Theater and National Center of Art and Culture are also a short walk from this San Jose hotel.


Dining

Free cooked-to-order breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 42 soundproofed rooms feature free local calls, ceiling fans, and safes. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include desks and free toiletries.


Property features

Renovated in 2012, Cocoon Hotel offers free WiFi in public areas, a meeting room, and a computer station. For transportation, you can make use of an airport shuttle (available 24 hours) for CRC 17,000.00 per vehicle one-way, as well as an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

72.0% of guests recommend this hotel

Total of 524 reviews