Cocoon Hotel3.5 out of 5.0
Recent guest reviews
Management and front desk was very helpful, enjoyed my stay, my favorite hotel in downtown San Jose, everything was clean and I had no problems, I started for 4 nights and it was nice, nothing bad to say
I stayed at this hotel at the beginning of October and was very happy with my stay. Typically I stayed at other hotels in the area on my previous trips to San Jose, Costa Rica, but was fed up with how freely the other hotels in the area allowed prostitutes to roam the property. This hotel was different though. I saw none of that and it really felt like a family hotel. The hospitality I received was excellent. The girl at the front desk, Viviana, was truly amazing. She was the sweetest girl I have ever encountered working at a hotel and was definitely the most beautiful girl I have ever seen. As far as the facilities and rooms, they are not too fancy but are very adequate for a hotel stay and you will not find a better price-to-value hotel around in San Jose. I will definitely stay here again on my next trip.
I stayed at the Cocoon again during a return trip to San Jose and was pleased as always. I have not stayed there for a while but glad I returned. The breakfast is always great and the staff are always friendly and willing to do what it takes to make my stay there very pleasurable. I really like the location because it’s a little out of the way of all the noise of downtown San Jose but close enough to everything so I can walk. Also close to the buses. You can’t beat the price! Best part about this stay was to see that Viviana is back. She is very helpful in anything you need to know about what to do around San Jose and Costa Rica in general. I will definitely be back to the Cocoon in the future...
It was a battle to get towels or drinking cups. The advertised restaurant had been closed for sometimes and was stripped of everything. Bathroom faucet not working well. Not hot water. However, a decent location within a nice walk to the central downtown area. Staff very nice. Breakfast....well it's the tropics, cockroaches happen. I would recommend for a budget place but not for anyone looking for anything super fancy. I feel like in the long long ago this place was very nice but in previous years had fallen on hard times.
I was well treated by everyone at the hotel, especially the reception staff who were all quite friendly and helpful. The hotel is closely located to downtown San José where everything is within walking distance. I felt as if I was staying at a relative's home instead of at a hotel...If you're looking for excellent service with a smile, Cocoon Hotel will make you understand the true meaning of "pura vida". I would highly recommend for anyone to stay here...!
My wife and I stayed at Cocoon after our trip through Costa Rica and while we certainly made the most of the central location and enjoyed the breakfast there were a few minor quirks with the place as well. We had heard there was a restaurant on the top floor, but that entire area was empty and clearly had been for some time. We also found that the lobby lights were a bit picky about turning on as we came and went, and strangest of all, while the staff was very good about cleaning the room every day, we had to ask for towels every time. Not that they were leaving our old towels when we wanted fresh ones, but that they were taking our old towels and leaving none at all.
The whole staff (reception, bartenders, housekeeping, restaurant, manager) were wonuderful! The Hotel is within walking distance of anything you would want downtown and three bus stations nearby. The AC is icy cold. The hot water is really hot. Food is delicious. Hotel is cleaning, although it does show a little wear and tear of age but nothing a mid range traveler wouldn't be used to. Great place I would highly recommend!
We were in San Jose for 2 nights on our way to the Caribbean and spent a wonderful time at this budget Hotel its close to all bus terminals our breakfast was included. The staff was very friendly and made us feel at home , my understanding is that they are under new management.
It was a pleasant experience and very friendly environment in Cocoon . During check in time Cocoon staff Lalit helped us lot to make us comfortable during four day stay. I wish all Cocoon staff all the best to continue this type of service forever. Regards!!! Suraj
Overall, room was clean and all faculties were available. However, for the money we paid, the comfort level could be a bit higher. Airport shuttle picked ups up right at 2AM from airport and we paid $35 for that. Hotel staff super friendly and breakfast was local-styled. Though we only got to sleep there for a few hours, I would still recommend this hotel for anyone looking to be at the center of town and great breakfast.
- Walking distance to Gold Museum and National Theater
- Free cooked-to-order breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Cocoon Hotel places you within a 15-minute stroll of popular sights such as Gold Museum and National Theater. This 42-room, 3.5-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi. National Center of Art and Culture and Parque Nacional are also a short walk from this San Jose hotel.
Free cooked-to-order breakfast is included with your stay. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.
All 42 soundproofed rooms feature free local calls, ceiling fans, and safes. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include desks and free toiletries.
Renovated in 2012, Cocoon Hotel offers free WiFi in public areas, a meeting room, and a computer station. For transportation, you can make use of an airport shuttle (available 24 hours) for CRC 17,000.00 per vehicle one-way, as well as an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 509 reviews