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Recent guest reviews

Shuttle Service to and from the airport, like to know more about it ?

Locatuon was convienant. People were friendly. Hotel was well maintained. Breakfast was very nice. Pool area was clean and attractive Gift shop was expensive. $20.00 for two bottles of water. Small bottles. I would stay again

Beautiful grounds. People were always cleaning or taking care of the outside grounds and pool area. Fernando Valladares at the front desk and Jorge the Porter were so nice and helpful. Couldn't of asked for more from the two of them. Kudos to both.

Stayed dozen times in past 18 months. Used to be free breakfast at attached Denny’s: always good, reliable, and lots of hot variety. Now BW has its own buffet: terrible beyond belief!!! Stale scrambled or hard-boiled eggs and tico rice on CARDBOARD plates. Toast was cold and hard as a rock. Juice container empty. No pancakes, bacon, muffins, etc. HUGE DOWNGRADE.

Breakfast options confusing two properties stay in one get breakfast at hotel other go to Denny’s. Get a free drink for each visitor options three choices but out of two of them most days. Room had mini mini fridge didn’t work. Elevators worked great. Hot tub was warm tub. You are in city bit of a drive to see things. Lots of cabs and shuttle to and from airport is great $8 a person one way. Denny’s at hotel is open 24 hours and serves beer and wine !

Beautiful hotel with a couple dining options, tasteful casino with reasonably priced drinks and a stunning pool area. Highly recommend!

Great value and location for San Jose, this is the 3/4 time I have stayed here and will on my next visit to Costa Rican.

This is the 4/5 time we have stayed here over the past 12 years and find it to be a great location for visiting family in San Jose, Costa Rica. Very reasonable cost and breakfast is included. Free, safe, secure and convenient parking which is important to us since we rent a car. We will stay here on our next visit to San Jose

Great price, excellent bed quality, clean overall, nice pool, free drinks for bar happy hour and free breakfast with 3 choices of restaurant. I'm very happy of my experience :)

I had an inexpensive room, but it was facing the inner court and swimming pool, and it was quite quiet, considering the highway adjacent to the property. The room was of standard hotel size and the bed was very comfortable. WiFi was only fair for the first few days, but two days from departure I saw a new WiFi Antenna being installed in the courtyard and WiFi service immediately improved dramatically. The Sangria Tavern is a nice place to get your free breakfast (included with my stay) and other meals are good and of modest size, so one need not worry about a doggie bag or putting on weight. Prices there are very reasonable. I did not care for the Denny's, which is attached to the hotel, as the prices are high and the food does not come to you looking like the picture on the menu. There is a SubWay across the street! I made use of the swimming pool, which had good temperature. There is a heated Jacuzzi, also. English is spoken at the Hotel Desk, in the Sangria Tavern, Denny's, by many of the support staff, and at SubWay. This is a plus for those gringos who have difficulty with Spanish (I don't).

Older, run down, bathrooms could be nicer. bar was nice. Denny's next door convenient. If this is the BEST WESTERN PLUS I wonder what Best Western "regular" is like??

Everyone was very helpful. Personal was very friendly. Rooms very clean and the pool well maintained.

Nice hotel close to the airport which is why we were there. The staff was very friendly and helpful.

The biggest problem with this hotel is they have lots of staff that speak little or no English. The first day I was there I had little to no hot water. The lights flicked off and on every half an hour it seems. Both these issues were corrected by day 3. The sangria bar located in this hotel is very pricey and once again some of the bar tenders and waitresses speak no English! The owner of the Sangria bar speaks no English!

General Canas Hwy KM3 San Jose San Jose

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Costa Rica National Stadium (Estadio Nacional de Costa Rica) is within 2 miles (3 km) of Best Western Irazú Hotel & Studios while other popular attractions such as Museum of Costa Rican Art are within 3 miles (5 km). This 194-room, 3.5-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM. Enjoy dining at Dennys, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

The 194 rooms have an array of amenities, including coffee makers, free local calls, and safes. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests staying at Best Western Irazú Hotel & Studios enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, and an airport shuttle at scheduled times for CRC 4500 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Classic Room, 1 King Bed, Balcony, City View

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Balcony, Pool View

1 King Bed | Sleeps 2

Superior Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Balcony, Pool View

2 Double Beds | Sleeps 4

Guest reviews for Best Western Irazú Hotel & Studios

Everyone (19) Couples (11) Business (2) Family (12) Other (3) Friends (1)
4
Everyone

Shuttle Service to and from the airport, like to know more about it ?

By on Feb 23, 2020

Review comment responded on Feb 23, 2020

Good afternoon Greetings from Hotel Best Western Irazu & Studios. Our shuttle services has a cost of $8 + taxes per person and runs every hour under this schedule: from the hotel to the the airport: from 4am to 10pm every hour. From the airport to hotel: from 4:30am to 10:30pm. It would be outside of Malinche restaurant. Apart from these schedules each transportation has a cost of $30 dollars + Taxes for up to 2 people. Please give us your flight information and arrival time. I wait for your answer best regards

4
Everyone

Locatuon was convienant. People were friendly. Hotel was well maintained. Breakfast was very nice. Pool area was clean and attractive Gift shop was expensive. $20.00 for two bottles of water. Small bottles. I would stay again

By on Jan 31, 2020

Review comment responded on Feb 7, 2020

Dear guest, thank you so much for your very lovely comments about your stay with us. We are delighted to learn that it was a total success since you were more than pleased with our facilities, with our location (we are about 15 minutes from the airport, 10 minutes from downtown and from the country's best commercial and entertainment areas). , with our very friendly and attentive staff and with our complimentary daily breakfast. We strive to make our guests feel more than welcome and right at home so we provide them with everything they might need and surround them in a very cozy and friendly atmosphere. It was a pleasure being at your service.Thank you for staying with us. We will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager

5
Everyone

By on Dec 24, 2019

5
Everyone

By on Nov 19, 2019

5
Partner Couples

Beautiful grounds. People were always cleaning or taking care of the outside grounds and pool area. Fernando Valladares at the front desk and Jorge the Porter were so nice and helpful. Couldn't of asked for more from the two of them. Kudos to both.

By on Nov 1, 2019

Review comment responded on Nov 7, 2019

Dear Guest, thank you for sharing your fantastic comments about your stay at our hotel. We are delighted that it was so good and that you felt so pleased with our accommodations and services. We are very proud to have an amazing staff whom are truly committed to our guests, just as you were able to see with Fernando and Jorge because nothing is more valuable than seeing our guests totally comfortable and satisfied. It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again very soon. Best regards. Marjorie Espinoza. Guest Relations Manager

5
Everyone

By on Sep 6, 2019

Review comment responded on Sep 27, 2019

Dear Guest, thank you so much for rating your stay with us. It makes us truly proud and it is very rewarding knowing that it was a superb hotel experience because nothing is more important than our guests' total comfort, satisfaction and well being. We want to ensure that our guests will always get all the comfort, sleep and relaxation they might need so we see to it that they always have the best accommodations and services possible and that they feel more than welcome and right at home. It was a pleasure having you as a guest. Thank you for making us your hotel of choice. The entire team will be looking forward to your next visit. Warmest regards.

1
Everyone

By on Jul 7, 2019

5
Everyone

By on Jun 3, 2019

Review comment responded on Jun 3, 2019

Thanks for staying with us ,we hope you come back soon

4
Partner Couples Business Business

Stayed dozen times in past 18 months. Used to be free breakfast at attached Denny’s: always good, reliable, and lots of hot variety. Now BW has its own buffet: terrible beyond belief!!! Stale scrambled or hard-boiled eggs and tico rice on CARDBOARD plates. Toast was cold and hard as a rock. Juice container empty. No pancakes, bacon, muffins, etc. HUGE DOWNGRADE.

By , from Nosara, Guanacaste, Costa Rica on Mar 30, 2019

Review comment responded on Apr 3, 2019

Dear Dr.Pasadena, thank you so much for sharing your kind comments about your stay with us. We are very sorry and distressed to learn that this time, it was not up to your expectations so we ask you to please accept our most sincere apologies for it. We are truly sorry that our new complimentary daily breakfast was not of your liking and we assure you that we are going to send your comments about it to our Food & Beverages Staff so that they can take it into account and improve it because, as we hope that you already know, there is nothing more important for us than our guests' total comfort and satisfaction, especially when our guest is part of our extended global family like yourself. We are happy to inform you that our hotel is completely committed in preserving the environment and natural resources, so much so that the Costa Rican Tourism Board (ICT) has even awarded us with a certification for sustainable tourism. The cutlery and crockery in which our complimentary daily breakfast is served is made from a patented and unique biopolymer resin from potato starch which is totally eco friendly, biodegradable and free of any GMOs (genetically modified organisms). Once again, we are truly sorry that you did not liked our new type of complimentary daily breakfast. It is always a pleasure having you as a guest. Thank you for making your hotel of choice. We hope to see you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager

4
Everyone

By on Mar 2, 2019

Best Western Irazú Hotel & Studios

General Canas Hwy KM3, San Jose, San Jose
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