It took to long to place and receive drink orders. The reused plastic cups were no properly sanitized.
Very quiet and relaxing resort. We stayed in the adults only section which is infinitely better than the main side. The pool is cleaner and the service is faster. You also have access to the exclusive restaurant. Staff is fast and friendly. We had an incident in the bathroom and within minutes maintenance came and fixed the issue. Whole ordeal took less than 10mins. Also the concierge service was hands down the best we have had at any resort. Roberto texted us daily and checked on us daily. Anything that wasn’t taken care of he did it for us. He even found something I left in my room and took it to the front desk for us. The buffet is very small for the size of the resort so we ate ate at the reserve restaurant for breakfast. The Asian restaurant and the steak house were great, service a little slow. This is a very quiet and relaxing resort , romantic, so if you want a party this is not for you.
It’s was beautiful
Will not stay again, don’t recommend. Staff is rude, hotel is dark, and the food was horrible.
Concierge were excellent
The property is great - walkable and swimmable beach was the best part. Staff is great and friendly. Was a bit disappointed that I was not able to get a room upgrade. Also disappointed with our concierge. He never checked in on us was not very helpful. I would text thin to ask him questions and he was very dry and would refer me to ask other staff members.
The staff were very friendly, the hotel was nice and clean , and it’s has a private beach!
I love the extra special treatment as well as the hospitality.
The tutle sanctuary was a winderful surprise!
Service excellent. Facility well maintained. Liked the evening live music. Restaurants service great. However, the entrees were a little limited . Lunches were great in the restaurant with wonderful ambiance. Especially liked the one day when food carts were also available by the pool. It would have been perfect if the room assigned to us was not in the lowest level of the hotel.
I have been to the Cabo area many times and I decided to stay at the Paradisus for a more “luxury” property. I was very much disappointed. The service at the restaurants all nights except one was terrible. Would be seated and have to wait at least 30 minutes to get someone to acknowledge you or even fill your glass of water. All the menus are accessible by QR code which is fine if you can even get it to load on your phone. They may have one printed copy and if you do ask it’s a big inconvenience, so plan on carrying your phone the whole time. The food at the restaurants was good but required a reservation every night and there was limited selection. The rooms were ok had some typical wear and tear. The saving grace for this resort is the beach! It’s awesome that you can get food and drink service on the beach. The beach is swimmable and so much fun.
Fascination resort at a prime location. I got the reserve deluxe suite. Love the food and beverage options. I do wish that they would pay more attention to shower booth cleanliness as it had mildews in corners. Besides that, pretty much everything was great!
Restaurants were clean, tokimeku restaurant was impeccable (especially server Ulysses), all the workers throughout the resort were very nice, pool was very clean (they always had someone cleaning it), the resort provided plenty of pool inflatables, plenty of towels, plenty of laying seats (with cushions), food was delicious (would've been nice if there were more options), no lifeguard on wednesday july 6th (which is when we needed on most importantly), beach bar is closed way too early, it would've been nice if they were open after 4pm, gabi restaurant by pool closes at 6pm, would've been nice if they were open longer than that, roomservice for food took much longer than expected (took 1 hour for coffee at 8am), cleaning crew did great job keeping the place clean, all employees were very nice and were wearing masks at all times, we didn't mind if they would take it off but they always had masks on, nespresso cafe was lovely with long hours which was great, gift shop had a lot of items we needed which was great. kidsdom was great but it was mostly for children younger in age (3-9), they had plenty of games on playstation for older kids, they were very attentive with the children, workers at kidsdom were very kind (especially Esmeralda), when we needed food from a restaurant the employees would kind enough to arrange providing it even though we were not dining.
The property is beautiful. The pool and other amenities are really nice. Everything was close to the room. Convenience is key on these types of all inclusive vacations. The food options were good as per any all inclusive resort, the food will plateau off as average to very good, but it never reached the excellent level. The drinks were flowing and good, but they aren’t flashy drinks you’d get at a nice bar. Meal portions were decent. We enjoyed the stay very much, but the restaurants never reached a super high-level of quality as I was hoping to see. I guess this is to be expected from an all-inclusive resort though.
Paradisus is a lovely resort. The grounds are well kept. Service is a bit inconsistent but never bad. Covid testing was very unorganized! It really put a damper on our last day.
Desert Park Natural Reserve is a short stroll from Paradisus Los Cabos - Adults Only - All Inclusive, and other popular attractions like Cabo Real Golf Course are within a couple of miles (3 km). This 350-room property has 2 outdoor pools along with a private beach and a full-service spa.
Enjoy dining at SAL Steak Cave, one of 7 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
50-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Free minibar items, balconies or patios, and espresso makers are other standard amenities.
Paradisus Los Cabos - Adults Only - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this adults-only property include a gym, free WiFi in public areas, and a spa tub.
It took to long to place and receive drink orders. The reused plastic cups were no properly sanitized.
Dear Scott,Thank you for sharing your feedback about your recent experience.It is wonderful to hear that you appreciated the cleanliness of your room. Our team is dedicated to providing a carefree and harmonious environment, and we are glad you noticed the efforts. We are sorry to hear that you experienced delays with drink orders and concerns with the sanitization of our reusable cups. While we strive to offer sophisticated and mindful service, it seems we fell short in this instance. Rest assured, we are always looking for ways to improve our guest experience in a respectful and eco-conscious manner.We hope to have the opportunity to welcome you again.Best wishes,Monica Olmos, Guest Experience Manager
Dear Ahmed,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
Very quiet and relaxing resort. We stayed in the adults only section which is infinitely better than the main side. The pool is cleaner and the service is faster. You also have access to the exclusive restaurant. Staff is fast and friendly. We had an incident in the bathroom and within minutes maintenance came and fixed the issue. Whole ordeal took less than 10mins. Also the concierge service was hands down the best we have had at any resort. Roberto texted us daily and checked on us daily. Anything that wasn’t taken care of he did it for us. He even found something I left in my room and took it to the front desk for us. The buffet is very small for the size of the resort so we ate ate at the reserve restaurant for breakfast. The Asian restaurant and the steak house were great, service a little slow. This is a very quiet and relaxing resort , romantic, so if you want a party this is not for you.
Dear Ms Elyse,We appreciate receiving your opinion concerning your recent stay.We are delighted to hear that you found our resort to be quiet and relaxing, and that you enjoyed your stay in the adults-only section. It's great to know that you appreciated the cleaner pool, faster service, and access to the exclusive restaurant in this area. We are also pleased that our staff was fast, friendly, and efficient in addressing your needs, and that our concierge service, especially Roberto, went above and beyond to ensure your satisfaction.We appreciate your feedback regarding the buffet size and service at some of our restaurants. We strive to provide a variety of dining options for our guests, and we will take your comments into consideration as we continue to improve our offerings. We are glad that you enjoyed the Asian restaurant and the steakhouse, and we hope you had the opportunity to try some of our other dining options as well.All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards,Diana Delgado Bauzá, Guest Experience Manager
It’s was beautiful
Dear Ms Rosio,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to see you again. Kind regards,Diana Di Delgado Bauzá, Guest Experience Manager
Will not stay again, don’t recommend. Staff is rude, hotel is dark, and the food was horrible.
Dear Mr. Sohail,Thank you for sharing your review following your recent stay.We are disappointed to hear that your experience at our hotel did not meet your expectations. For us, the most important thing will always be offer a quality service and human warmth. Through this same opinion forum we can find hundreds of comments that highlight and appreciate the excellent work that our team does every day.All our team share a philosophy service and we are sorry that you have had an approach with a staff member who does not share this with us. Undoubtedly, your comments will be shared with the heads of each department to make the corresponding adjustments.Regarding the food, we offer a variety of dining options, including international and local cuisine, to cater to different tastes. We are sorry to hear that you did not enjoy the meals during your stay and will take your comments into consideration as we continuously strive to enhance our culinary offerings. Your comments about our gastronomic offer really caught our attention, especially because through this same forum of we receive comments that appreciate and highlight these services.We would have loved that you share these comments with us while you were still staying here. We can assure you that our kitchens and restaurants teams would have offered you options that that suit your needs, as we understand that receiving hundreds of people from all over the world daily implies making adjustments to our gastronomic offer. We bear in mind that the tastes and preferences of each person vary drastically. What may be overwhelming flavors for someone may not be enough for others. That is why our team will always have options for our guests.We are sorry that this has been your perspective of the services that our hotel offers. We can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up.Lastly, as for the lighting, our hotel is designed to create a relaxing atmosphere, and we apologize if you found it too dark.Paradisus Los Cabos is always making improvement in order to offer the best accommodation experience for all our guests.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy together with us the wonders that the Mexican pacific has to offer.Kind regards,Diana Di Delgado Bauzá, Guest Experience Manager
Concierge were excellent
Dear Allen,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
The property is great - walkable and swimmable beach was the best part. Staff is great and friendly. Was a bit disappointed that I was not able to get a room upgrade. Also disappointed with our concierge. He never checked in on us was not very helpful. I would text thin to ask him questions and he was very dry and would refer me to ask other staff members.
Dear Nadia,Thank you for rating our services with a good score, however, we would love to be able to obtain an excellence rating. That is why our team will continue working to continue improving so that in your next stay we can achieve our main goal, your complete satisfaction.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy the great qualities and services that only Paradisus can offer.Kind regardsGuest service center management
Dear Rocio,We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We hope to see you again soon, Kind regards,Guest service center management
The staff were very friendly, the hotel was nice and clean , and it’s has a private beach!
Dear Roberto,Thank you for share with us these comments. We are glad that you have given us the opportunity to be your host hotel. We hope that soon we can have you with us again so that you can enjoy the great qualities and services that only Paradisus Los Cabos can offer.Kind regardsGuest service center management
Dear Kendra,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards