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Serrano Hotel

4.0 out of 5.0

Recent guest reviews

Hotel staff was great, the hotel undergoing a remodel which was a bit challenging.

It was a quick trip, but a great location in the heart of SF. The room was a little small but overall very comfortable for one solo businesse traveler.

We were upgraded to a suite without even asking. Hotel staff were very friendly. Only complaint we would have is no coffee maker in room had to go to lobby for it.

Wonderful! Great staff. Great location. Great food.

I could write an entire review on the staff alone. Kathryn and Betty went above and beyond to accommodate me and ensure my comfort, and I am grateful to them both. The room was very tidy and comfortable, everyone was extremely attentive, and checking in/out was a breeze.

Easy to get anywhere you needed to go throughout the city

Nicel hotel, older but well maintained and updated. It was a bit farther from the financial district where I work, than equally nice, less expensive hotels. It is good for tourists going to theater shows or doing the Union Square shopping thing, but not particularly business friendly. They assess a $26 "Urban Fee" (plus tax) for WiFi access, exercise room access and coffee - all amenities that are complimentary at many other hotels in the area. I primarily travel for business, so I probably would not stay there again.

The hotel was very average and was rated too high on line. The location is on the edge of the Trnderloin area which was very trashy and smelly. The rate was not as much of a bargain since the Hotel informs you of the "accommodation fee" upon arrival which adds another $27.00 a day plus tax to the daily charge. Not the deal promised. We will not stay here again.

Last minute trip to thr city. Great price for the location. Staff was friendly and helpful. Hotel is near good eats and drinks.

A nice hotel at a decent price relative to the location and other hotels around it. Not a luxury place but very clean and comfortable. I'd definitely stay again. Don't get the valet parking, that's too expensive. Park in one of the garages nearby, like the one on Mason and Post. You can find them on spot hero. Will cost you under $ 30 vs. 50 + at the hotel.

I really enjoy this hotel and San Francisco. Excellent time! I can't wait to go back!!! Thanks for everything!!!

Accommodating and clean. Overall a very good experience.

Old and not clean enough for a 3 stars , photos looks good but is not inside is like a antique store . Not impressed

The hotel staff were friendly and helpful. The room was clean as well. We felt safe walking the streets to the shops and restaurants during the day but at night there were homeless people in the area and it felt unsafe. My daughter and I were happy with the location with the exception of walking back from the restaurants at night.

Once there we got "upgraded" to a "suit", which had 3 main features: a view into one meter far away wall of the neighbor building, handrails in the bath, which made us feel 90 years old, and the "aroma" of used baby diapers in the whole room. We asked to change the room, but they refused, so we left next day. Ah, and don't forget their restaurant, we went there for breakfast and my stomach regrets it even today, 5 days later. It was dirty, the stuff unfriendly and food terrible. DONT GO THERE

A nice, clean, comfortable hotel. Easy walk to Union Square, Chinatown, or Borth Beach.

discounted price for a reason. Bsd neighborhood. Homeless people getting high right across the street. We left immediately because we felt unsafe. Didn't even make it to the rooms.

Nice hotel for the price. Basic, but clean with a friendly staff. Central location. Easy street parking(during the day).

Parking was very expensive at the hotel so it was a hassle parking around that area.

Staff was great. Rooms were dirty and we checked out early and stayed at a different property. They would not refund. The bed skirt was covered in black soot and there were what looked like body fluid stains on the sofa.

405 Taylor St San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and San Francisco Museum of Modern Art
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in Downtown San Francisco, Serrano Hotel is a leisurely stroll from popular sights such as Powell and Market Cable Car Turnaround and San Francisco Museum of Modern Art. This 4-star hotel has 236 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and a 24-hour business center. It's in central San Francisco and also close to Asian Art Museum of San Francisco and Cable Car Museum.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start your day off with breakfast, available for a fee.


Rooms

All of Serrano Hotel's 236 rooms are air-conditioned and have an array of amenities, including laptop-compatible safes, phones, and ironing boards. Flat-screen TVs come with pay movies and video-game consoles, and guests can stay connected with WiFi. Bathrooms have hair dryers, designer toiletries, and bathrobes. Desks are also available.


Property features

Serrano Hotel features a 24-hour fitness center, WiFi in public areas, and conference space. Valet parking is offered for USD 58.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a porter/bellhop.

Room options

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Executive Studio Suite

King 1 | Sleeps 2

Luxury Suite, 1 Bedroom

King 1 | Sleeps 2

Deluxe Room, 1 Queen Bed

Queen 1 | Sleeps 2

Guest reviews for Serrano Hotel

Everyone (38) Business (16) Couples (48) Family (14) Other (7) Friends (5)
5
Everyone

Hotel staff was great, the hotel undergoing a remodel which was a bit challenging.

By on Nov 18, 2017

4
Everyone

It was a quick trip, but a great location in the heart of SF. The room was a little small but overall very comfortable for one solo businesse traveler.

By on Nov 2, 2017

Review comment responded on Nov 16, 2017

Thank you for taking the time to share your recent experience at Serrano. We are happy to have been a part of your work trip. We look forward to your return to the city and welcoming you back to our hotel.

4

close to cable cars,trains and buses.

Everyone

We were upgraded to a suite without even asking. Hotel staff were very friendly. Only complaint we would have is no coffee maker in room had to go to lobby for it.

By , from South Carolina on Oct 19, 2017

Review comment responded on Nov 13, 2017

Richard, Thank you for taking the time to share your recent experiences at Serrano. We are happy to have been a part of your trip here in San Francisco. We look forward to your return to the city and welcoming you back to our hotel.

5
Everyone

Wonderful! Great staff. Great location. Great food.

By , from san francisco on Oct 11, 2017

5

lovely stay

Everyone

I could write an entire review on the staff alone. Kathryn and Betty went above and beyond to accommodate me and ensure my comfort, and I am grateful to them both. The room was very tidy and comfortable, everyone was extremely attentive, and checking in/out was a breeze.

By on Aug 31, 2017

5

location location location

Everyone

Easy to get anywhere you needed to go throughout the city

By on Aug 23, 2017

Review comment responded on Aug 30, 2017

It's all about location when you visit the city, and we're thrilled you loved ours! Thanks for your 5-bright stars; anytime we can help make exploring San Francisco even better, it's a great day in our books. We'd love to have you stay with us again and hope another visit is on the horizon.

4

nice - but pricey

Everyone

Nicel hotel, older but well maintained and updated. It was a bit farther from the financial district where I work, than equally nice, less expensive hotels. It is good for tourists going to theater shows or doing the Union Square shopping thing, but not particularly business friendly. They assess a $26 "Urban Fee" (plus tax) for WiFi access, exercise room access and coffee - all amenities that are complimentary at many other hotels in the area. I primarily travel for business, so I probably would not stay there again.

By , from Seattle on Aug 20, 2017

Review comment responded on Aug 25, 2017

Hello Chris, We're sorry our location wasn't a better fit for your business in the city. For future reference, we offer town car service to the financial district Monday – Friday from 7am-9am because we strive to be the perfect choice for both business and leisure travelers. We're taking your feedback about our price point into careful consideration. While fees are often an industry standard, we truly apologize if you were unaware of ours before your stay. Booking sites charge customers for general taxes and fees associated with reserving a hotel room. What's not included are specific costs or fees for our hotel. We're very sorry for any disappointment this caused because we strive to offer our guests many reasons to come again. Our welcome mat is always out the next time business sends you to the city.

3
Everyone

The hotel was very average and was rated too high on line. The location is on the edge of the Trnderloin area which was very trashy and smelly. The rate was not as much of a bargain since the Hotel informs you of the "accommodation fee" upon arrival which adds another $27.00 a day plus tax to the daily charge. Not the deal promised. We will not stay here again.

By , from St Louis on Aug 18, 2017

Review comment responded on Aug 25, 2017

Hello Lärs, At Serrano, we strive to be at a comfortable price point for all of our guests. We understand that when you've waited so long for a getaway, it's important to leave room in the budget for enjoying the city, and we appreciate you sharing your concern about the Urban Fee. While fees are often an industry standard, we truly apologize if you were unaware of it before your stay. For future reference, this fee covers many great benefits. While you’re here, enjoy high-speed Wi-Fi, 24-hour fitness center, use of the Serrano bicycles, access to our dry sauna, daily newspaper, town car service to the financial district and more! Freshly brewed coffee and tea are ready for you each morning from 5:30-10am. The Urban Fee also includes $5 coupon per stay at Jasper’s Corner Tap & Kitchen. As part of the Urban Fee, you will receive extra 250 STASH points per stay. We truly apologize your stay fell short of your expectations because we're committed to exceeding them. If there is anything more we can do to help, please reach out personally. Our team is always here to help, and we'd love to welcome you back.

4

nice hotel in a busy location

Everyone

Last minute trip to thr city. Great price for the location. Staff was friendly and helpful. Hotel is near good eats and drinks.

By , from Sacramento on Jul 30, 2017

4

very nice and extremely clean.

Everyone

A nice hotel at a decent price relative to the location and other hotels around it. Not a luxury place but very clean and comfortable. I'd definitely stay again. Don't get the valet parking, that's too expensive. Park in one of the garages nearby, like the one on Mason and Post. You can find them on spot hero. Will cost you under $ 30 vs. 50 + at the hotel.

By , from santa cruz on Jul 18, 2017