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Serrano Hotel

4.0 out of 5.0

Recent guest reviews

Old and not clean enough for a 3 stars , photos looks good but is not inside is like a antique store . Not impressed

The hotel staff were friendly and helpful. The room was clean as well. We felt safe walking the streets to the shops and restaurants during the day but at night there were homeless people in the area and it felt unsafe. My daughter and I were happy with the location with the exception of walking back from the restaurants at night.

Once there we got "upgraded" to a "suit", which had 3 main features: a view into one meter far away wall of the neighbor building, handrails in the bath, which made us feel 90 years old, and the "aroma" of used baby diapers in the whole room. We asked to change the room, but they refused, so we left next day. Ah, and don't forget their restaurant, we went there for breakfast and my stomach regrets it even today, 5 days later. It was dirty, the stuff unfriendly and food terrible. DONT GO THERE

A nice, clean, comfortable hotel. Easy walk to Union Square, Chinatown, or Borth Beach.

discounted price for a reason. Bsd neighborhood. Homeless people getting high right across the street. We left immediately because we felt unsafe. Didn't even make it to the rooms.

Nice hotel for the price. Basic, but clean with a friendly staff. Central location. Easy street parking(during the day).

Parking was very expensive at the hotel so it was a hassle parking around that area.

Staff was great. Rooms were dirty and we checked out early and stayed at a different property. They would not refund. The bed skirt was covered in black soot and there were what looked like body fluid stains on the sofa.

Nice and convenient place to stay in SFO at a reasonable price

Good. We love it, nice location room little bit tight and needs be remodeld

Gorgeous view of the bay when you walk out the back door! Great location to walk to any of the piers. Staff were super friendly and helpful. Coffee in the lobby. Decor was cute.

Great, historic charm. Nice staff and friendly help when needed.

Had a great 2 day stay at a cozy hotel with plenty of character! Ideal location for balance of walking distance of Moscone attendee and Union Square shopper without being in a chain hotel. Staff was very friendly, rooms clean and quiet, excellent wifi and free coffee in the AM. PERFECT.

I stayed at this hotel almost 10 years ago, and I think the beds are the same from that time. The bed was so uncomfortable that I couldn't wait for my trip to be over. Sadly, there wasn't an option to change rooms due to the hotel being full. I wouldn't stay here again for any future trips to San Fran. Positives: near the convention center and great restaurants.

Layout is relatively small, but the rooms are clean and it serves it's purpose as a hotel just fine. Staff are super friendly, and Jasper's has pretty nice food!

Many great "non touristy" local restaurants in the area, yet close enough to Powell street shopping, and the cable cars. Staff was friendly and helpful, and the room was comfortable. We used Uber to get everywhere that was beyond walking distance, and they were always just a few minutes away.

I'm a disabled Vietnam veteran. I booked 2 rooms for 1 night before my daughter moved into her 1st year Student Dorm at UCSF. I requested a reclining chair, because I'm unable to sleep in a bed. The room had a single bed (I paid for double beds), and no room for me.

Near Union Square, many good restaurants close by. Easy to get to from the BART station so no need to pay for a shuttle or taxi from the airport.

Dirty hotel with horrible decor. Mold in the bathroom, blood on the ottoman, awkward rooms with no room for the toliet, and curtains from the circus (bright yellow and red strips with yellow/green diamond carpet). Overpriced at 270 bucks for 1 night plus have to shell out an additional hotel fee and parking fee (either valet at 55 bucks or garage at 40 bucks). There is nothing historical or 1920s about this place. Not a resort of any kind just a dirty hotel ripping people off.

405 Taylor St San Francisco CA

Located in Downtown San Francisco, Serrano Hotel is a leisurely stroll from popular sights such as Westfield San Francisco Centre and San Francisco Museum of Modern Art. This 4-star hotel has 236 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and a 24-hour business center. Located in central San Francisco, the hotel is also near Lombard Street and Pier 39.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start your day off with breakfast, available for a fee.


Rooms

All of Serrano Hotel's 236 rooms are air-conditioned and have an array of amenities, including minibars, laptop-compatible safes, and phones. Flat-screen TVs come with pay movies and video-game consoles, and guests can stay connected with WiFi. Bathrooms have hair dryers, designer toiletries, and bathrobes. Ironing boards and desks are other standard amenities.


Property features

Serrano Hotel features a 24-hour fitness center, WiFi in public areas, and conference space. Valet parking is USD 54.00 per night if you plan to drive, or hop aboard the shuttle from the airport to the hotel (available 24 hours) for USD 16 per person. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free use of bicycles.

Room options

Executive Suite

King 1 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Luxury Suite

King 1 | Sleeps 4

Deluxe Room, 1 Queen Bed

Queen 1 | Sleeps 2

Guest reviews for Serrano Hotel

Everyone (26) Business (16) Couples (48) Family (14) Other (7) Friends (5)
1

old very old

Everyone

Old and not clean enough for a 3 stars , photos looks good but is not inside is like a antique store . Not impressed

By on Apr 21, 2017

4

nice hotel but quite a few homeless around

Everyone

The hotel staff were friendly and helpful. The room was clean as well. We felt safe walking the streets to the shops and restaurants during the day but at night there were homeless people in the area and it felt unsafe. My daughter and I were happy with the location with the exception of walking back from the restaurants at night.

By , from Seattle on Apr 6, 2017

1

stinky old hotel with a wall view

Everyone

Once there we got "upgraded" to a "suit", which had 3 main features: a view into one meter far away wall of the neighbor building, handrails in the bath, which made us feel 90 years old, and the "aroma" of used baby diapers in the whole room. We asked to change the room, but they refused, so we left next day. Ah, and don't forget their restaurant, we went there for breakfast and my stomach regrets it even today, 5 days later. It was dirty, the stuff unfriendly and food terrible. DONT GO THERE

By , from Hamburg on Mar 28, 2017

Review comment responded on Apr 4, 2017

Hello Leon, We love the beauty of San Francisco-- and want to offer the same beauty inside our hotel. Originally built as the Hotel Californian in 1923, our boutique hotel is listed on the National Register of Historic Places in San Francisco. While we love our history, we want to keep Serrano looking like new and are taking your comments about the smell seriously. Our general manager would love to share with you the ongoing improvements and plans for the future, and we hope you'll reach out. We're also sharing your experience at Jasper's with their team. Our guests can rest assured that we follow all food safety regulations and have very high standards for our clean kitchen environment and cooking methods. We have also passed every health inspection. Throughout our restaurant’s operation, this continues to be true, but we’re always making sure our processes are continuously examined. It’s very important for us to look into this further, and we'd sincerely appreciate you reaching out to our manager, Sean Doherty; he'd welcome the chance to personally apologize that you didn't receive the friendly service we strive to provide all of our guests. We hope for the opportunity to make a much better second impression--- and the chance to help you book a room with a view you'll enjoy and a modern bathroom (and large soaking tub) that will offer you the all the luxury you need.

4

very nice hotel in the border of union square area

Everyone

A nice, clean, comfortable hotel. Easy walk to Union Square, Chinatown, or Borth Beach.

By , from South Pasadena, CA on Mar 23, 2017

1

bad neighborhood wouldn't recommend

Everyone

discounted price for a reason. Bsd neighborhood. Homeless people getting high right across the street. We left immediately because we felt unsafe. Didn't even make it to the rooms.

By , from Fort Worth, TX on Mar 11, 2017

Review comment responded on Mar 16, 2017

Hello Griffin, We're very sorry we didn't get the chance to have you stay. We want guests to feel comfortable both inside and outside our hotel and are taking your concerns seriously. Many guests share that our downtown location-- just steps from Union Square is a highlight. We strive to be a welcoming presence in any neighborhood and are truly sorry for your experience. If there is anything we can do to win you back, please reach out to us personally so we can help.

4
Everyone

Nice hotel for the price. Basic, but clean with a friendly staff. Central location. Easy street parking(during the day).

By on Feb 28, 2017

Review comment responded on Mar 4, 2017

Hello, It's all about location when you stay in the city, and we love offering our guests the best! At Serrano, we know we have the best guests which makes our job a pleasure; thanks for being one of them! We hope you found many reasons to return because nothing would make us happier than to welcome you back!

4

room was too small.

Everyone

Parking was very expensive at the hotel so it was a hassle parking around that area.

By on Feb 22, 2017

Review comment responded on Feb 28, 2017

Hello Marie, When you've waited so long for a getaway, we want it to be even better than you expect. Please know we're listening to your concerns about our parking fees. While this is an optional service for our guests-- meant to take the stress out of parking in a big city, we're always more than happy to point out nearby parking options. We don't want anything to get in your way of having a wonderful Serrano experience!

2

close to everything. rooms are dirty

Everyone

Staff was great. Rooms were dirty and we checked out early and stayed at a different property. They would not refund. The bed skirt was covered in black soot and there were what looked like body fluid stains on the sofa.

By , from New York, NY on Feb 14, 2017

Review comment responded on Feb 21, 2017

Hello JC, Nothing is more of a priority at Serrano than cleanliness. We're very sorry that your experience didn't reflect our dedication in this area. We've discussed your concerns with our team and are making adjustments to ensure this will not be repeated. Our guests' comfort is always our primary focus. We'd appreciate the chance to speak further about your stay and encourage you to reach out to our general manager. Please know, your experience truly matters to us, and we'd love to chance to win you over.

4
Everyone

Nice and convenient place to stay in SFO at a reasonable price

By on Feb 14, 2017

3

very nice staff service…

Everyone

Good. We love it, nice location room little bit tight and needs be remodeld

By on Feb 13, 2017