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Serrano Hotel

4.0 out of 5.0

Recent guest reviews

lovely up-grade, friendly staff, will recommend,great job.

We were located on the fourth floor and no one told us that there was construction on the fifth and sixth. So when we took, try to take, short nap in the afternoon before and important dinner we heard nothing but jackhammers. As you can imagine we did not get we were located on the fourth floor and no one told us that there was a section on the fifth and sixth. So when we took, tried to take, short nap in the afternoon before an important dinner we heard nothing but jackhammers. Can imagine we did not get Any rest and had to complain to management a few times before we were moved to a new room. Once we were moved there was no noise in the room was very nice, but it was disappointing that we had to endure that in the first place.

We stayed on the 15th floor in a recently renovated room. It appeared that much of the hotel was being renovated. Excellent quality bedding and robes, Decor a bit odd. Very quiet. Shower outstanding but bathroom otherwise cramped.Hallways tended to look in need of vacuuming. Staff pleasant but we didn’t need anything. The extra daily charge called a “resort fee” was annoying although it had been disclosed at time of booking that we would pay an additional $30.00 a day approximately.

Great location - walking distance to Union Square. Friendly and helpful staff

The lady in the front was super nice! Offered the best customer service and upgraded my friend and I to a newly renovated room that was super chic! She even offered us late check out without us even asking. I definitely want to visit here again.

Hotel staff was great, the hotel undergoing a remodel which was a bit challenging.

It was a quick trip, but a great location in the heart of SF. The room was a little small but overall very comfortable for one solo businesse traveler.

We were upgraded to a suite without even asking. Hotel staff were very friendly. Only complaint we would have is no coffee maker in room had to go to lobby for it.

Wonderful! Great staff. Great location. Great food.

I could write an entire review on the staff alone. Kathryn and Betty went above and beyond to accommodate me and ensure my comfort, and I am grateful to them both. The room was very tidy and comfortable, everyone was extremely attentive, and checking in/out was a breeze.

Easy to get anywhere you needed to go throughout the city

Nicel hotel, older but well maintained and updated. It was a bit farther from the financial district where I work, than equally nice, less expensive hotels. It is good for tourists going to theater shows or doing the Union Square shopping thing, but not particularly business friendly. They assess a $26 "Urban Fee" (plus tax) for WiFi access, exercise room access and coffee - all amenities that are complimentary at many other hotels in the area. I primarily travel for business, so I probably would not stay there again.

The hotel was very average and was rated too high on line. The location is on the edge of the Trnderloin area which was very trashy and smelly. The rate was not as much of a bargain since the Hotel informs you of the "accommodation fee" upon arrival which adds another $27.00 a day plus tax to the daily charge. Not the deal promised. We will not stay here again.

Last minute trip to thr city. Great price for the location. Staff was friendly and helpful. Hotel is near good eats and drinks.

A nice hotel at a decent price relative to the location and other hotels around it. Not a luxury place but very clean and comfortable. I'd definitely stay again. Don't get the valet parking, that's too expensive. Park in one of the garages nearby, like the one on Mason and Post. You can find them on spot hero. Will cost you under $ 30 vs. 50 + at the hotel.

I really enjoy this hotel and San Francisco. Excellent time! I can't wait to go back!!! Thanks for everything!!!

Accommodating and clean. Overall a very good experience.

Old and not clean enough for a 3 stars , photos looks good but is not inside is like a antique store . Not impressed

The hotel staff were friendly and helpful. The room was clean as well. We felt safe walking the streets to the shops and restaurants during the day but at night there were homeless people in the area and it felt unsafe. My daughter and I were happy with the location with the exception of walking back from the restaurants at night.

Once there we got "upgraded" to a "suit", which had 3 main features: a view into one meter far away wall of the neighbor building, handrails in the bath, which made us feel 90 years old, and the "aroma" of used baby diapers in the whole room. We asked to change the room, but they refused, so we left next day. Ah, and don't forget their restaurant, we went there for breakfast and my stomach regrets it even today, 5 days later. It was dirty, the stuff unfriendly and food terrible. DONT GO THERE

405 Taylor St San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and San Francisco Museum of Modern Art
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in Downtown San Francisco, Serrano Hotel is a leisurely stroll from popular sights such as Powell and Market Cable Car Turnaround and Dragon's Gate. This 4-star hotel has 236 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and a 24-hour business center. Centrally located in San Francisco, the hotel is also a short walk from San Francisco Museum of Modern Art and Asian Art Museum of San Francisco.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start your day off with breakfast, available for a fee.


Rooms

All of Serrano Hotel's 236 rooms are air-conditioned and have an array of amenities, including laptop-compatible safes, phones, and ironing boards. Guests can expect WiFi and flat-screen TVs. Bathrooms have hair dryers, designer toiletries, and bathrobes. Desks are also available.


Property features

Serrano Hotel features a 24-hour fitness center, WiFi in public areas, and conference space. Valet parking is offered for USD 58.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a porter/bellhop.

Room options

Standard Room, 1 Queen Bed (Renovated)

Queen 1 | Sleeps 2

Deluxe Room, 1 Queen Bed (Renovated)

Queen 1 | Sleeps 2

Deluxe Room, 1 King Bed (Renovated)

King 1 | Sleeps 2

Room, 1 King Bed, City View (Renovated)

King 1 | Sleeps 2

Guest reviews for Serrano Hotel

Everyone (43) Business (16) Couples (48) Family (14) Other (7) Friends (5)
5

lovely up-grade, friendly staff

Everyone

lovely up-grade, friendly staff, will recommend,great job.

By on Jan 29, 2018

3

construction

Everyone

We were located on the fourth floor and no one told us that there was construction on the fifth and sixth. So when we took, try to take, short nap in the afternoon before and important dinner we heard nothing but jackhammers. As you can imagine we did not get we were located on the fourth floor and no one told us that there was a section on the fifth and sixth. So when we took, tried to take, short nap in the afternoon before an important dinner we heard nothing but jackhammers. Can imagine we did not get Any rest and had to complain to management a few times before we were moved to a new room. Once we were moved there was no noise in the room was very nice, but it was disappointing that we had to endure that in the first place.

By , from foothill ranch, ca on Jan 25, 2018

4

great location

Everyone

We stayed on the 15th floor in a recently renovated room. It appeared that much of the hotel was being renovated. Excellent quality bedding and robes, Decor a bit odd. Very quiet. Shower outstanding but bathroom otherwise cramped.Hallways tended to look in need of vacuuming. Staff pleasant but we didn’t need anything. The extra daily charge called a “resort fee” was annoying although it had been disclosed at time of booking that we would pay an additional $30.00 a day approximately.

By , from connecticut on Jan 2, 2018

4
Everyone

Great location - walking distance to Union Square. Friendly and helpful staff

By on Dec 21, 2017

5

stylish hotel, about 5 minute walk to downtown

Everyone

The lady in the front was super nice! Offered the best customer service and upgraded my friend and I to a newly renovated room that was super chic! She even offered us late check out without us even asking. I definitely want to visit here again.

By , from Burlingame, CA on Nov 29, 2017

5
Everyone

Hotel staff was great, the hotel undergoing a remodel which was a bit challenging.

By on Nov 18, 2017

Review comment responded on Dec 1, 2017

Thank you so much for taking the time to review your recent stay at Serrano. I will be sure to pass on your kind words to the team and the rest of our staffs. Please do not hesitate to reach out to us the next time you are in San Francisco.

4
Everyone

It was a quick trip, but a great location in the heart of SF. The room was a little small but overall very comfortable for one solo businesse traveler.

By on Nov 2, 2017

Review comment responded on Nov 16, 2017

Thank you for taking the time to share your recent experience at Serrano. We are happy to have been a part of your work trip. We look forward to your return to the city and welcoming you back to our hotel.

4

close to cable cars,trains and buses.

Everyone

We were upgraded to a suite without even asking. Hotel staff were very friendly. Only complaint we would have is no coffee maker in room had to go to lobby for it.

By , from South Carolina on Oct 19, 2017

Review comment responded on Nov 13, 2017

Richard, Thank you for taking the time to share your recent experiences at Serrano. We are happy to have been a part of your trip here in San Francisco. We look forward to your return to the city and welcoming you back to our hotel.

5
Everyone

Wonderful! Great staff. Great location. Great food.

By , from san francisco on Oct 11, 2017

5

lovely stay

Everyone

I could write an entire review on the staff alone. Kathryn and Betty went above and beyond to accommodate me and ensure my comfort, and I am grateful to them both. The room was very tidy and comfortable, everyone was extremely attentive, and checking in/out was a breeze.

By on Aug 31, 2017