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La Quinta Inn & Suites San Francisco Airport North

2.5 out of 5.0

Recent guest reviews

They should have really closed down the hotel for construction. It took me 15 minutes to just find the entrance to the hotel. No lights outside. It was dark. Parking lot was full of trucks and construction equipment. Hard to find a parking place. The construction crew start making noise from the morning. Elevator was not working when i checked-in. I had to climb stairs with my luggage to the 4th floor. The rooms where all re-done and nice. The staff were very pleasant.

Terrible access, terrible check in, terrible conditions, felt unsafe, construction zone absolutely the worst. do not stay here

Did not like having to walk outside to get to breakfast area.

Stayed there for 2 nights and was to able to check in earlier than scheduled. The pool is outdoor but there were no issues as it is still in secured area and weather was good. We stayed in the second building which is separated from the first by a rail track. This can cause inconvenience at times. Overall, the stay was good.

Dark body hairs were found in my sheets in my bed when we returned late st night and when I called the desk I was initially told There was no one there to change the sheets, after arguing and not accepting that answer and asking to talk talk to a manager someone eventually came up and put new sheets and barely a comforter and the next day when the maid came we were showering so asked her to come later and they never came to clean or bring the proper sheet.

Having breakfast and free parking was a plus. Only about a half hour drive to Fisherman's Wharf. Overall, a relaxing stay.

Two down falls about this hotel. If you stay in the back building and you didn't drive but took the shuttle from the airport. The walk from the front office is down a road where you have to cross abandoned rail road tracks and an empty lot with homeless people living and be careful while walking to avoid the semi trucks from the produce warehouse that shares the road. But over all very clean and comfortable.

Will definitely be staying here again. Easy check in & out; we were upgraded to a nice large king size bedroom upon arrival by the very friendly receptionist.

Bathrooms have mold and unkept. People smoking in a non smoking hotel.

We couldn't adjust the room temperature. There was also a cigarette smell in the bathroom.

Not enough parking. Old hotel that needed updating. The tub drained very slow. The windows had no screens. The sheets were old and worn out, the fabric was all pilled up. The staff was nice and breakfast is what you'd expect.

just needed an overnight at the airport and it was fine.

Good location, supportive staff, clean. Secure. Had my food, but did not have fridge and microwave in my room. Team in Main reception kept my food for days in their fridge- used to take from their fridge, heat the amount I wanted to eat, and returned the remain. Was very impressed!

friendly staff, simple breakfast, quick shuttle to and from airport.

The bathroom was small and uncomfortable. The stag was rude my key card kept deactivating, the key reader on the door that let us in the hotel was broken so I had to wait for someone to let us in. The only reason I didn't change the hotel was that there was a dog show in SF so the hotel was full of dogs. It wasn't okay for being a last minute booking just a little disappointed.

The adjustment of the water as temperature wise was not possible. It was either too cold or too hot.

N os atendieron rapido ,hubo parking..TV.banos limpios. Buen desayuno .

The "service" at this hotel was among the worst I have ever experienced in all the hotels I have stayed at in California. The staff is rude, unresponsive, and everything but helpful. The hotel reeks so strongly of vomit that the guests had to cover their noses to walk through hotel/elevator. The showers were covered in grime and did not have hot water on one of the mornings of our stay. The location of the hotel was just as bad as the service, as any uber we requested would get lost and frustrated and eventually cancel our requests to get picked up due to the hidden nature of the building. It is located directly next to a row of warehouses with large machinery parked out front. Not to mention the Denny's restaurant directly in front of it, which surely contributed to the unbearable stench of the hotel. This hotel was so disappointing that had my flight not been so early in the morning, I would have explained each of these complaints to the front desk at checkout and demanded a refund of some sort. I will be sure to detour any friend, family, and even strangers I overhear booking this hotel to another hotel. They charged $120 per night, making the total cost for this stay $400.

The staff was friendly and professional but nothing can overcome the horrible location. The hotel is split in two buildings. In there middle is a factory and rail road tracks filled with transients. Lots of signs warning you to lock your car. I didn't feel safe. Couldn't sleep a wink. The room was clean but cheap sheets.

Room was clean, good breakfast, close to SFO Airport.

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

King 1 | Sleeps 2

Room, 1 King Bed, Accessible, Refrigerator & Microwave

King 1 | Sleeps 2

Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Queen 2 | Sleeps 4

Guest reviews for La Quinta Inn & Suites San Francisco Airport North

Everyone (23) Couples (31) Business (23) Family (34) Friends (13) Other (14)
2

construction everywhere

Everyone

They should have really closed down the hotel for construction. It took me 15 minutes to just find the entrance to the hotel. No lights outside. It was dark. Parking lot was full of trucks and construction equipment. Hard to find a parking place. The construction crew start making noise from the morning. Elevator was not working when i checked-in. I had to climb stairs with my luggage to the 4th floor. The rooms where all re-done and nice. The staff were very pleasant.

By on Nov 4, 2017

Review comment responded on Nov 6, 2017

Dear Valued Guest, We thank you for staying with La Quinta. We appreciate you for sharing this feedback with us. We are glad to forward these comments to property management and the renovation team to address these issues. We apologize for the current condition of the property, however, we invite you to return soon to witness the many improvements we are making. Sincerely, Diana - LQ Customer Care

1

close until you are finished

Everyone

Terrible access, terrible check in, terrible conditions, felt unsafe, construction zone absolutely the worst. do not stay here

By , from Annapolis on Oct 19, 2017

Review comment responded on Oct 22, 2017

Clark, We thank you for staying with La Quinta. We appreciate you for sharing this feedback with us. We are glad to forward these comments to property management and the renovation team to address these issues. We apologize for the current condition of the property, however, we invite you to return soon to witness the many improvements we are making. Sincerely, Diana - LQ Customer Care

3

breakfast is good

Everyone

Did not like having to walk outside to get to breakfast area.

By , from Houston, Texas on Jul 24, 2017

Review comment responded on Jul 26, 2017

Dear Carmen, Thank you for your review. We would like to extend our sincerest apologies for the inconvenience you experienced during your stay. We very much appreciate your business and thank you for staying with us. Sincerely, Diana

4

close to sfo

Everyone

Stayed there for 2 nights and was to able to check in earlier than scheduled. The pool is outdoor but there were no issues as it is still in secured area and weather was good. We stayed in the second building which is separated from the first by a rail track. This can cause inconvenience at times. Overall, the stay was good.

By , from Seattle, WA on Jul 14, 2017

Review comment responded on Jul 16, 2017

Dear Shamim, Thank you for your positive comments. We are happy that we had the opportunity to serve you and we hope you will choose La Quinta Inns and Suites in your future travels. Sincerely, Diana

2

dirty sheets

Everyone

Dark body hairs were found in my sheets in my bed when we returned late st night and when I called the desk I was initially told There was no one there to change the sheets, after arguing and not accepting that answer and asking to talk talk to a manager someone eventually came up and put new sheets and barely a comforter and the next day when the maid came we were showering so asked her to come later and they never came to clean or bring the proper sheet.

By on Jul 9, 2017

Review comment responded on Jul 12, 2017

Dear Valued Guest, Thank you for your review of your recent experience at our hotel. We’re so sorry that you encountered less than stellar service during your stay. This is definitely not the kind of experience we want our guests to have. We will make sure your comments are shared with our Management Team, so we can use them for further training purposes. We do hope you choose us for your future travels. Respectfully, Diana

4

comvenient to airport and less expensive than hot

Everyone

Having breakfast and free parking was a plus. Only about a half hour drive to Fisherman's Wharf. Overall, a relaxing stay.

By , from San Antonio on Jul 1, 2017

Review comment responded on Jul 3, 2017

Jim, Thank you for taking the time to write your review. We appreciate your compliments regarding our great breakfast and location. We take pride in offering our guests top notch service! Sincerely, Danielle

4
Everyone

Two down falls about this hotel. If you stay in the back building and you didn't drive but took the shuttle from the airport. The walk from the front office is down a road where you have to cross abandoned rail road tracks and an empty lot with homeless people living and be careful while walking to avoid the semi trucks from the produce warehouse that shares the road. But over all very clean and comfortable.

By on Jun 28, 2017

Review comment responded on Jul 5, 2017

Dear Valued Guest, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are pleased that you had a good stay overall. However, we apologize for the inconvenience you encountered and will share your feedback with the management team. We very much appreciate your business and thank you for staying with us. Respectfully, Diana

4

our overnight stay was very comfortable.

Everyone

Will definitely be staying here again. Easy check in & out; we were upgraded to a nice large king size bedroom upon arrival by the very friendly receptionist.

By , from hanford, ca on May 26, 2017

Review comment responded on May 29, 2017

Dear Lupita, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! We look forward to being here for you on your next visit.

2
Everyone

Bathrooms have mold and unkept. People smoking in a non smoking hotel.

By on Apr 20, 2017

Review comment responded on Apr 22, 2017

Thank you for your review. We are sorry to hear that you were not satisfied with the hotel in general. This is definitely not the kind of experience we want our guests to have. We will make sure your comments are shared with our Management Team, so we can use them for further training purposes. We do hope you choose us for your future travels. Respectfully, LQ Customer Care

3

convenient to get to the airport

Everyone

We couldn't adjust the room temperature. There was also a cigarette smell in the bathroom.

By on Apr 9, 2017

Review comment responded on Apr 11, 2017

We would like to offer our sincerest apologies for the issues you encountered with the A/C and the cigarette odor. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. Respectfully, LQ Customer Care