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Holiday Inn Civic Center San Francisco

3.5 out of 5.0

Recent guest reviews

- The location is terrible with almost all of the SFO homeless surrounding this hotel - and as you step out there is a clear stink of urine, smoke, grass and God knows what else. - The lobby and staff is good - looks like Holiday Inn level, but the moment you step into the aise to reach your room - the carpet is pretty poor and dark, the chairs in the room were such that they haven't been cleaned since they were manufactured 20 years ago - it probably houses all the species of bacteria and virus - just the look of it would be enough to know it's filthy and not usable - The towels are as old as the chairs, but clean. The towels are so rough that if you wipe yourself with some pressure, it would leave you bruised. - The breakfast in a rip-off - very expensive

Overall a good hotel, close proximity to the theaters but all the hidden costs makes this hotel deceptively expensive.

The Holiday Inn Civic Center is an exceptionally convenient location. Located right at bus, trolley and BART stop and within walking distance to most of what I needed to get to, I would definitely stay there again. It's convenient location downtown mean that there was a fairly high number of homeless people in and around the hotel. If you're from somewhere other than a city, this might be distressing. Frankly, if I were homeless I'd be sleeping on Twitter's doorstep, too.

Very comfortable rooms and friendly staff.I particularly enjoyed the Continental Breakfast which offered many choices at a reasonable price. The take-away coffee and free daily newspaper was a very pleasant perk. Would come again.

I would not stay there again! Room was not very quiet, bed was uncomfortable , furnishings were very outdated.

Hotel staff was very friendly and welcoming. Attentive to make sure we had all we needed for our stay, including a map with recommendations of restaurants and locations to visit in the area.

Staff and location was great, this hotel while not cheap was a much better value than almost all of the over-priced hotels in downtown San Francisco. I would recommend this hotel to someone looking to check out San Francisco as well as have a nice environment.

stay was nice the staff very helpful and friendly---the view wasn`t much but we didnt spent much time in the room----love san fran

I accidentally booked the wrong night and could not get a refund even though I cancelled it within a couple of minutes and rebooked the correct room. Plus they charged me an addition $100 for no discernable reason when I checked in. The 1-night room cost me $447.98 (not including the $239 no-refund wrong night). There is also a very large homeless population you have to pass to get in or out of the room. There is a large security presence, but that just makes me dislike it more. Definitely a hotel of last resort.

Make sure to factor in the parking costs, $40 a day.

Don't expect a fancy stay but this hotel offers a great location close to busy Market St and the Civic center with its cultural features. Overall a good Holiday Inn.

The hotel is near the Civic Center Bart stop, which makes it convenient if coming from the SFO airport. The room was spacious and clean. Overall, no complaints!

GREAT STAFF, NICE ROOM, AND CONVENIENT TO EVERYTHING.

The hotel was very close to the venue we were going to. The room was clean and the staff were pleasant.It made for a pleasureable stay.

My only requirement was a king size bed and late check in which I was assured I would get. Wrong. They made up for it the next day but still disappointed. They didn't have enough hot water most of the time. 1 out of 4 showers/baths only gave 2 minutes of hot water. Restaurant/room service only available for breakfast and dinner. No off hours food available and nothing besides a Subway or Burger King in the vicinity. Not so nice neighborhood.

I stayed at this hotel the night before a final exam. While the hotel isn't in the best part of San Francisco, it isn't in the worst either. I walked alone to the hotel from the Muni/BART station that is around the corner in the afternoon, late at night and early in the morning and never felt uncomfortable. From the room, you only heard the normal sirens that you always hear in downtown San Francisco, but never heard any other street noise including the homeless. The elevator requires a key to operate so no one was randomly walking the halls. The hotel staff was friendly at check-in and check-out. Great bar and restaurant as well.

I had booked and paid for my room in full, however, because I had lost my wallet I was denied entry to my hotel room. When I arrived for my reservation I had my booking number, but without my Drivers License I was denied my room. I did have a car rental agreement and a photo ID for "Techshop," a well known local business, but this was not efficient. The manager refused to even speak with me. The person helping me at the front desk kept going into a back room to see the manager but they refused to ever come speak to me. So, I had already paid for a room. I had a photo ID and many other ways to prove i am me. But I couldnt stay in my room. Oh yeah, remember? I lost my wallet! So how do you think I got a new room?! Oh, I COULDNT!!! I was forced to sleep in my rental car!!! worst experience of my life.

Large room, decent amenities. The fitness center needs some upgrading, and the wireless Internet was slow. The neighborhood is a little sketchy, and a bit far (if you're walking) from the happening part of SOMA. Overall, though, a positive experience.

It was fine but the neighborhhod is seedy. Lots of homeless but that is common for SFO. I think the price was too high for the neighborhood and I didn't see good restaurant choices nearby. Staff were nice and very accommodating. Walk to the BART.

My husband and I stayed here for one night before heading out to the airport. We enjoyed the hotel - it was clean, comfortable, and quiet. The hotel has a parking garage attached, which is an additional charge for the night. Overall, this hotel was a good price for the stay.

Room options

Standard Room

King 1 | Full 1 | Sleeps 2

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Guest reviews for Holiday Inn Civic Center San Francisco

Everyone (6) Business (26) Couples (19) Family (8) Other (14) Friends (7)
3

is it really a holiday inn

Everyone

- The location is terrible with almost all of the SFO homeless surrounding this hotel - and as you step out there is a clear stink of urine, smoke, grass and God knows what else. - The lobby and staff is good - looks like Holiday Inn level, but the moment you step into the aise to reach your room - the carpet is pretty poor and dark, the chairs in the room were such that they haven't been cleaned since they were manufactured 20 years ago - it probably houses all the species of bacteria and virus - just the look of it would be enough to know it's filthy and not usable - The towels are as old as the chairs, but clean. The towels are so rough that if you wipe yourself with some pressure, it would leave you bruised. - The breakfast in a rip-off - very expensive

By , from India on Sep 17, 2017

3

good hotel for the price.

Everyone

Overall a good hotel, close proximity to the theaters but all the hidden costs makes this hotel deceptively expensive.

By on Jul 16, 2017

4

convenient location

Everyone

The Holiday Inn Civic Center is an exceptionally convenient location. Located right at bus, trolley and BART stop and within walking distance to most of what I needed to get to, I would definitely stay there again. It's convenient location downtown mean that there was a fairly high number of homeless people in and around the hotel. If you're from somewhere other than a city, this might be distressing. Frankly, if I were homeless I'd be sleeping on Twitter's doorstep, too.

By , from Beautiful NJ on Apr 17, 2017

4

great staff and very convenient location.

Everyone

Very comfortable rooms and friendly staff.I particularly enjoyed the Continental Breakfast which offered many choices at a reasonable price. The take-away coffee and free daily newspaper was a very pleasant perk. Would come again.

By , from from NYC area on Dec 21, 2016

2

nice lobby, room needed a total update.

Everyone

I would not stay there again! Room was not very quiet, bed was uncomfortable , furnishings were very outdated.

By , from Chicago on Nov 8, 2016

4

perfect location when in the city for the theater.

Everyone

Hotel staff was very friendly and welcoming. Attentive to make sure we had all we needed for our stay, including a map with recommendations of restaurants and locations to visit in the area.

By , from Fairfield, CA on Jul 11, 2016

5

bay area business trip

BusinessTravelers

Staff and location was great, this hotel while not cheap was a much better value than almost all of the over-priced hotels in downtown San Francisco. I would recommend this hotel to someone looking to check out San Francisco as well as have a nice environment.

By on May 19, 2015

4

staff was great--

LGBT

stay was nice the staff very helpful and friendly---the view wasn`t much but we didnt spent much time in the room----love san fran

By on Jan 9, 2015

2

no refunds, great homeless population

LGBT

I accidentally booked the wrong night and could not get a refund even though I cancelled it within a couple of minutes and rebooked the correct room. Plus they charged me an addition $100 for no discernable reason when I checked in. The 1-night room cost me $447.98 (not including the $239 no-refund wrong night). There is also a very large homeless population you have to pass to get in or out of the room. There is a large security presence, but that just makes me dislike it more. Definitely a hotel of last resort.

By on Jun 30, 2014

3

pretty nice hotel but expensive parking.

BusinessTravelers

Make sure to factor in the parking costs, $40 a day.

By on Jun 19, 2014