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Holiday Inn Civic Center San Francisco

3.5 out of 5.0

Recent guest reviews

This was a standard holiday inn experience. The visit was short and comfortable. The front desk person gave us an option to get a room away from the elevator with 2 queen beds, instead of one king bed by the elevator. I appreciated the choice.

Great hotel to stay , clean and friendly hotel staff.

The location of this hotel is okay but the price was right for a Holiday Inn. The neighborhood around the hotel is sketchy so definitely think twice about going out late at night. However, the building is well secured and there is a security guard so once you're in the building, you feel safe. It took me about 30 minutes to check in and get to my hotel room and there was no line. The front desk associate seemed confused that the rooms I booked were prepaid through Orbitz and originally charged me for them. She had to call a manager over to fix this and it took them about 10 minutes to figure this out. Neither one of them apologized for the delay. I have to imagine that rooms are prepaid all the time so I'm not sure why there was confusion. Parking is expensive but it's secured and it is downtown San Francisco so the price was expected. The front desk associate also didn't do the parking entry ticket correctly on check in. The machine said inactive ticket. I had to go reverse and go back to the front desk. This could have been a lot more difficult if the hotel was crowded. Another front desk associate fixed the ticket. He said the ticket should have worked as it is active but he would just give me a new one. I got the impression that he was telling me you didn't put the ticket in correctly (which I did). He didn't apologize either. Shower was slightly clogged in one of our rooms but didn't bother trying to get it fixed after seeing the customer service.

I booked this hotel because the price was right. The location is okay and walking distance from most major attractions. The hotel is well secured but I wouldn't walk right outside the area late at night. It's a little sketchy and dodgy. Overnight parking is in a secured garage but the price is steep. This was expected because it's downtown San Francisco. The check-in process could have been a lot smoother. It took about 30 minutes for me to check in, park my car and get into my room. The front desk associate seemed confused that the room was prepaid and had to call a manger over. They never apologized for the delay so I didn't really feel like a valued customer. I have to think that rooms are prepaid all the time so I'm not really sure why there was confusion. She also didn't do the parking ticket correctly as the machine said inactive when I inserted the card. I had to go reverse from the parking garage entrance to get it fixed. This could have been a real pain if the hotel was crowded. When I went to get the new ticket, another associate helped me and said the ticket is active and should have worked. He said he would just give me a new one. I got the impression that he was bothered and was implying that I didn't put the card in correctly (which I did). For the price, this hotel should offer some kind of free breakfast or coffee. The breakfast buffet was expensive and every morning there was nobody in the restaurant. Our shower drain was also clogged.

Modern, refurbished and conveniently located near the opera house, symphony and city hall, this hotel is the perfect choice for a weekend in San Francisco.

Friendly staff, clean bathroom & room. Elevators responsive and arrive quickly after calling.

- The location is terrible with almost all of the SFO homeless surrounding this hotel - and as you step out there is a clear stink of urine, smoke, grass and God knows what else. - The lobby and staff is good - looks like Holiday Inn level, but the moment you step into the aise to reach your room - the carpet is pretty poor and dark, the chairs in the room were such that they haven't been cleaned since they were manufactured 20 years ago - it probably houses all the species of bacteria and virus - just the look of it would be enough to know it's filthy and not usable - The towels are as old as the chairs, but clean. The towels are so rough that if you wipe yourself with some pressure, it would leave you bruised. - The breakfast in a rip-off - very expensive

Overall a good hotel, close proximity to the theaters but all the hidden costs makes this hotel deceptively expensive.

The Holiday Inn Civic Center is an exceptionally convenient location. Located right at bus, trolley and BART stop and within walking distance to most of what I needed to get to, I would definitely stay there again. It's convenient location downtown mean that there was a fairly high number of homeless people in and around the hotel. If you're from somewhere other than a city, this might be distressing. Frankly, if I were homeless I'd be sleeping on Twitter's doorstep, too.

Very comfortable rooms and friendly staff.I particularly enjoyed the Continental Breakfast which offered many choices at a reasonable price. The take-away coffee and free daily newspaper was a very pleasant perk. Would come again.

I would not stay there again! Room was not very quiet, bed was uncomfortable , furnishings were very outdated.

Hotel staff was very friendly and welcoming. Attentive to make sure we had all we needed for our stay, including a map with recommendations of restaurants and locations to visit in the area.

Staff and location was great, this hotel while not cheap was a much better value than almost all of the over-priced hotels in downtown San Francisco. I would recommend this hotel to someone looking to check out San Francisco as well as have a nice environment.

stay was nice the staff very helpful and friendly---the view wasn`t much but we didnt spent much time in the room----love san fran

I accidentally booked the wrong night and could not get a refund even though I cancelled it within a couple of minutes and rebooked the correct room. Plus they charged me an addition $100 for no discernable reason when I checked in. The 1-night room cost me $447.98 (not including the $239 no-refund wrong night). There is also a very large homeless population you have to pass to get in or out of the room. There is a large security presence, but that just makes me dislike it more. Definitely a hotel of last resort.

Make sure to factor in the parking costs, $40 a day.

Don't expect a fancy stay but this hotel offers a great location close to busy Market St and the Civic center with its cultural features. Overall a good Holiday Inn.

The hotel is near the Civic Center Bart stop, which makes it convenient if coming from the SFO airport. The room was spacious and clean. Overall, no complaints!

GREAT STAFF, NICE ROOM, AND CONVENIENT TO EVERYTHING.

The hotel was very close to the venue we were going to. The room was clean and the staff were pleasant.It made for a pleasureable stay.

50 8th St San Francisco CA

Hotel highlights

  • Walking distance to Asian Art Museum of San Francisco and Louise Davies Symphony Hall
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown San Francisco, Holiday Inn Civic Center San Francisco is within a 10-minute walk of popular sights such as Asian Art Museum of San Francisco and Louise Davies Symphony Hall. This 3.5-star hotel has 388 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. It's in central San Francisco and also close to Lombard Street and University of San Francisco.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 388 air-conditioned rooms feature coffee makers, free newspapers, and safes. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Hair dryers, phones, and ironing boards are also available.


Property features

Guests of Holiday Inn Civic Center San Francisco have access to an outdoor pool, a health club, and free WiFi in public areas. Self parking is offered for USD 42.18 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, free newspapers, and laundry facilities.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 3

Guest reviews for Holiday Inn Civic Center San Francisco

Everyone (12) Business (26) Couples (19) Family (8) Other (14) Friends (7)
4
Everyone

This was a standard holiday inn experience. The visit was short and comfortable. The front desk person gave us an option to get a room away from the elevator with 2 queen beds, instead of one king bed by the elevator. I appreciated the choice.

By on May 19, 2018

4
Everyone

Great hotel to stay , clean and friendly hotel staff.

By on Apr 29, 2018

3

okay hotel in downtown san francisco

Everyone

The location of this hotel is okay but the price was right for a Holiday Inn. The neighborhood around the hotel is sketchy so definitely think twice about going out late at night. However, the building is well secured and there is a security guard so once you're in the building, you feel safe. It took me about 30 minutes to check in and get to my hotel room and there was no line. The front desk associate seemed confused that the rooms I booked were prepaid through Orbitz and originally charged me for them. She had to call a manager over to fix this and it took them about 10 minutes to figure this out. Neither one of them apologized for the delay. I have to imagine that rooms are prepaid all the time so I'm not sure why there was confusion. Parking is expensive but it's secured and it is downtown San Francisco so the price was expected. The front desk associate also didn't do the parking entry ticket correctly on check in. The machine said inactive ticket. I had to go reverse and go back to the front desk. This could have been a lot more difficult if the hotel was crowded. Another front desk associate fixed the ticket. He said the ticket should have worked as it is active but he would just give me a new one. I got the impression that he was telling me you didn't put the ticket in correctly (which I did). He didn't apologize either. Shower was slightly clogged in one of our rooms but didn't bother trying to get it fixed after seeing the customer service.

By , from San Diego on Dec 27, 2017

4

price was good for downtown san francisco

Everyone

I booked this hotel because the price was right. The location is okay and walking distance from most major attractions. The hotel is well secured but I wouldn't walk right outside the area late at night. It's a little sketchy and dodgy. Overnight parking is in a secured garage but the price is steep. This was expected because it's downtown San Francisco. The check-in process could have been a lot smoother. It took about 30 minutes for me to check in, park my car and get into my room. The front desk associate seemed confused that the room was prepaid and had to call a manger over. They never apologized for the delay so I didn't really feel like a valued customer. I have to think that rooms are prepaid all the time so I'm not really sure why there was confusion. She also didn't do the parking ticket correctly as the machine said inactive when I inserted the card. I had to go reverse from the parking garage entrance to get it fixed. This could have been a real pain if the hotel was crowded. When I went to get the new ticket, another associate helped me and said the ticket is active and should have worked. He said he would just give me a new one. I got the impression that he was bothered and was implying that I didn't put the card in correctly (which I did). For the price, this hotel should offer some kind of free breakfast or coffee. The breakfast buffet was expensive and every morning there was nobody in the restaurant. Our shower drain was also clogged.

By on Dec 25, 2017

4

great location, excellent value

Everyone

Modern, refurbished and conveniently located near the opera house, symphony and city hall, this hotel is the perfect choice for a weekend in San Francisco.

By , from Geyserville, CA on Dec 15, 2017

4

holiday inn civic center

Everyone

Friendly staff, clean bathroom & room. Elevators responsive and arrive quickly after calling.

By , from Torrance, CA on Oct 16, 2017

3

is it really a holiday inn

Everyone

- The location is terrible with almost all of the SFO homeless surrounding this hotel - and as you step out there is a clear stink of urine, smoke, grass and God knows what else. - The lobby and staff is good - looks like Holiday Inn level, but the moment you step into the aise to reach your room - the carpet is pretty poor and dark, the chairs in the room were such that they haven't been cleaned since they were manufactured 20 years ago - it probably houses all the species of bacteria and virus - just the look of it would be enough to know it's filthy and not usable - The towels are as old as the chairs, but clean. The towels are so rough that if you wipe yourself with some pressure, it would leave you bruised. - The breakfast in a rip-off - very expensive

By , from India on Sep 17, 2017

3

good hotel for the price.

Everyone

Overall a good hotel, close proximity to the theaters but all the hidden costs makes this hotel deceptively expensive.

By on Jul 16, 2017

4

convenient location

Everyone

The Holiday Inn Civic Center is an exceptionally convenient location. Located right at bus, trolley and BART stop and within walking distance to most of what I needed to get to, I would definitely stay there again. It's convenient location downtown mean that there was a fairly high number of homeless people in and around the hotel. If you're from somewhere other than a city, this might be distressing. Frankly, if I were homeless I'd be sleeping on Twitter's doorstep, too.

By , from Beautiful NJ on Apr 17, 2017

4

great staff and very convenient location.

Everyone

Very comfortable rooms and friendly staff.I particularly enjoyed the Continental Breakfast which offered many choices at a reasonable price. The take-away coffee and free daily newspaper was a very pleasant perk. Would come again.

By , from from NYC area on Dec 21, 2016