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Extended Stay America San Francisco - San Mateo - SFO

2.5 out of 5.0

Recent guest reviews

Simple and private. Room was clean. Bath was clean. Plenty of space for our needs. Kitchen had no equipment but it was ok we weren't planning on cooking. Was in a smoke free room but did have a funny smell when you walk in. Overall average.

Not bad. They did screw my room up. Gave it away. Over all. Not bad.

I liked the hotel location and price. The room was dark and the carpet old and worn. The bed was not comfortable and the air conditioner and heater directed air flow directly on the guests.

The location was the selling point. However, i could not get certain standard amenities such as a usable iron. Would stay here again, reluctantly.

Room was clean, staff was courteous, location was great. But the price was steep for a night. If it was not a an official trip would not have stayed there.

This company lied to me about transportation back and forth to the airport. Ended up spending an extra $40 on cab fair :(

The hotel itself was fine. I was lied to multiple times by employees. I had called the 800 number since I couldn't get through to the hotel and was told they had free transportation from the airport. I got in touch with the hotel itself to verify and they said no but it was only a 10 or 15 dollar cab ride. It was about 40. Unimpressed

After 10:30, you'll find the lobby door locked and there's a phone # posted to call -- so you must have a cell phone with you to make the call. After a long wait, the desk clerk appeared and checked us in. She seemed to be disturbed from sleep (it was about 11:30 p.m.) and was not happy to help us. It was a convenient location with a simple inexpensive room with kitchen and I'd recommend it to someone who can check in before 10:30 p.m.

I had twisted my ankle so badly that I could hardly walk and my home is a long walk from the nearest parking. Since I had my gym bag and several changes of clothes in the car, I decided to look for a hotel for a couple of days. I showed up at Extended Stay fifteen minutes after making the reservation and when I explained the situation to them, they traded my upstairs room for a downstairs handicapped-equipped room at no charge. Then when I had to extend my stay a couple of times, they sent someone to my room to do the paperwork so I didn't have to limp to the office. Absolutely every one of the four people I talked to on the staff was very polite and went out of their way to help me. I would go back just because of that. The room was fine except for a couple of things: in the shower there is no way to redirect the water or change the temperature while sitting on the handicap bench. I don't see how a paraplegic could get a shower in there. The other thing was that there were a few ants (the tiny, non-biting kind) and a spider. The room is right next to a lawn and the door didn't have a tight fit so it's too easy for bugs to get in. But that's likely a problem only for a few of the rooms and only in the summer.

Nice helpful staff, clean room, decent bed, nice grounds. The only problem was the building was built with metal studs, so cell phone reception was nil inside, and the walls carried sounds from the outside and adjoining rooms like there was no wall at all. great place for someone hard of hearing or with great earplugs

This hotel is extremely pet friendly. I have a medium size dog and only had to pay $25 a night for him to stay. They even made sure we were located in a lower traffic area so my dog wouldn't bark at the noises.

Good choice for those working near the area. Located in office park so convenient if you're there for business. Good freeway access.

Room was large and clean for the price. The staff was very friendly and the grab and go breakfast was a bonus!

Had a great stay at this hotel. Though I only booked one night, I wish I had booked longer. The value was outstanding, the room was great, as were the ammenities. I would highly recommend this place for anyone looking for a better than decent place at a better than decent price. Three cheers!

Front desk representative seemed very annoyed and was somewhat rude upon arrived at 1:30pm and asked about possibility of early check-in. Came back at 3PM, she was gone and another young man waited on me. He was excellent host and offered all services available . Never got room temperature adjusted properly. Staff not available to fit that. Thought restaurant on premise. Not so. Had to find restaurant/grocery store. Bed pillows extremely uncomfortable. Never got them right. Maybe should have brought my own as this interferred with sleep (along with room temp). On positive note: nice sized room and bathroom. Kitchen and full sized fridge, flat screen tv were great! Would consider staying there again if cannot find a better hotel within price range.

I checked in late 11pm so, there really were not any other options. I requested a Non-smoking room and recieved what must have been a poker room for the stench. Sheets, pillows, walls, carpet excreated tobacco. After the worst night sleep in my 41 years checked out with swollen eyes and headed to my 6am. Will never return.

Hotel was pretty neat and well maintained, though I got the feeling that the building is little old. They had a kitchen with kitchen ware, and I could cook some food in the hotel! It was nice. One negative was that they wouldn't clean the room everyday, only once every week. Any more that costs you money. Little things aside, this is a hotel I would consider visiting again and suggest to friends and family.

I was only in Foster City/San Mateo for one night on business so the hotel room was just used to shower, sleep and then get ready for my flight. the room was nice and clean. They offered more amenities than a regular hotel when it came to shampoos, razors etc which was nice. The young man at the front desk was very welcoming and helpful. The internet was good, they offer an upgrade on MB but it wasn't needed. I was a bit disappointed the vending machine was out of service, since I got in so late and didn't want to go out for a full dinner. Other than that my stay was very pleasant.

Many nearby hotels were booked; since I needed to leave 4:30a for airport no competitors shuttles were available; made this the frugal choice. Rood need new carpet, NEW BEDDING, needs shampoo for heavens sake! (Sure this is an extended stay but for one nighters make with the shampoo)

The location is very good and its near to Highway 92 and 101

1830 Gateway Dr San Mateo CA

Within a short walk of Leo J. Ryan Park, Extended Stay America San Francisco - San Mateo - SFO is within a mile (2 km) of Mariners Point Golf Center. This 137-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. San Mateo County Event Center and Hillsdale Shopping Center are also close to this San Mateo hotel.


Dining

Free continental breakfast is offered each morning.


The 137 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.

Rooms


Renovated in 2012, Extended Stay America San Francisco - San Mateo - SFO offers free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This hotel also has barbecue grills.

Property features

Guest reviews for Extended Stay America San Francisco - San Mateo - SFO

Everyone (3) Business (8) Couples (2) Family (1) Other (6) Friends (1)
3

quiet place

Everyone

Simple and private. Room was clean. Bath was clean. Plenty of space for our needs. Kitchen had no equipment but it was ok we weren't planning on cooking. Was in a smoke free room but did have a funny smell when you walk in. Overall average.

By on Oct 11, 2016

3

nice

Everyone

Not bad. They did screw my room up. Gave it away. Over all. Not bad.

By , from Daly City California on Jul 24, 2016

3

extended stay hotel san mateo

Everyone

I liked the hotel location and price. The room was dark and the carpet old and worn. The bed was not comfortable and the air conditioner and heater directed air flow directly on the guests.

By , from Indiana on Jun 5, 2016

2

value priced, little else

BusinessTravelers

The location was the selling point. However, i could not get certain standard amenities such as a usable iron. Would stay here again, reluctantly.

By on Jan 15, 2015

4

business trip

BusinessTravelers

Room was clean, staff was courteous, location was great. But the price was steep for a night. If it was not a an official trip would not have stayed there.

By on Dec 29, 2014

2

been had

Singles

This company lied to me about transportation back and forth to the airport. Ended up spending an extra $40 on cab fair :(

By on Jul 14, 2014

2

not impressed

Singles

The hotel itself was fine. I was lied to multiple times by employees. I had called the 800 number since I couldn't get through to the hotel and was told they had free transportation from the airport. I got in touch with the hotel itself to verify and they said no but it was only a 10 or 15 dollar cab ride. It was about 40. Unimpressed

By on Jun 30, 2014

3

beware if you check in after 10:30 p.m.

Couples

After 10:30, you'll find the lobby door locked and there's a phone # posted to call -- so you must have a cell phone with you to make the call. After a long wait, the desk clerk appeared and checked us in. She seemed to be disturbed from sleep (it was about 11:30 p.m.) and was not happy to help us. It was a convenient location with a simple inexpensive room with kitchen and I'd recommend it to someone who can check in before 10:30 p.m.

By on May 18, 2014

4

nice people

Singles

I had twisted my ankle so badly that I could hardly walk and my home is a long walk from the nearest parking. Since I had my gym bag and several changes of clothes in the car, I decided to look for a hotel for a couple of days. I showed up at Extended Stay fifteen minutes after making the reservation and when I explained the situation to them, they traded my upstairs room for a downstairs handicapped-equipped room at no charge. Then when I had to extend my stay a couple of times, they sent someone to my room to do the paperwork so I didn't have to limp to the office. Absolutely every one of the four people I talked to on the staff was very polite and went out of their way to help me. I would go back just because of that. The room was fine except for a couple of things: in the shower there is no way to redirect the water or change the temperature while sitting on the handicap bench. I don't see how a paraplegic could get a shower in there. The other thing was that there were a few ants (the tiny, non-biting kind) and a spider. The room is right next to a lawn and the door didn't have a tight fit so it's too easy for bugs to get in. But that's likely a problem only for a few of the rooms and only in the summer.

By on Aug 27, 2013

3

extended stay america

BusinessTravelers

Nice helpful staff, clean room, decent bed, nice grounds. The only problem was the building was built with metal studs, so cell phone reception was nil inside, and the walls carried sounds from the outside and adjoining rooms like there was no wall at all. great place for someone hard of hearing or with great earplugs

By on Aug 26, 2013