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Extended Stay America San Francisco-San Carlos

2.5 out of 5.0

Recent guest reviews

The shower drain was clogged and when I notified the front desk, they apologized and said they would have it fixed by the time I returned at the end of the day. Unfortunately, the drain was never fixed and I ended up cleaning it out myself. You're welcome! The bedding sheets and blanket were sub-par and the feel of a clean room was just not there. I'm in the building maintenance business and I'm very familiar with cleaning and level of cleanliness.

I had a pleasant stay here comparable to more pricey hotels.

The room was okay. Not amazingly clean but not the worst I’ve seen. The bed wasn’t the most comfortable but it was fine. The A/C was really loud so hopefully that doesn’t bother you. The worst part though was the constant smell of cigarette smoke in the halls on the second floor. It smelled like a cheap Vegas motel out there. Fortunately it never really seeped into my room, but it did get on my clothes when trying to leave the hotel every morning. I complained but nothing was ever done about it.

Good value. Close to our grandchildren. Friendly staff.

The room was dirty and staff didn't know the restaurants and not set up for business man who has to print or get airline passes for the next day.

While the overall look at first glance was updated and tidy. The bed and bedding was terrible. The mattress was smelly and lumpy! Bathtub and restroom again tidy and clean at first glance, however there were tiny bugs crawling inside the tub! This property while recently updated has underlying issues. I would not recommend a stay here. Just happy I traveled with a disinfectant!

Found pubic hair in my sheets, carpet turned my white socks black, horrible customer service. Had to chase someone down for bedding and toilet paper because nobody is ever in the lobby! We had a group of 5 families who all feel the same, 2 nights at $350 was a complete waste of my money. Then we asked for late checkout and they gave us 15 freakin minutes!!!

Freeway close! Room was poor quality amenities and not clean upon checking in.

Never been to this hotel before, but was really surprised by the lack of amenities and services. I get that must be their niche. The bathroom smelled like a sewer and there was very little water pressure. Overall, would not stay here again.

The hotel was great, but there was no-one at the desk in the morning, when I was checking out.

This motel is really barebones.the room was dismal and the take and go breakfast was unbelievably bad.

Booked my parents here to stay close to the house, but not IN the house. Close to everything and good value for what it is.

We stayed there 11/24-11/27. I am not one to write a review, however, I felt the need to do this public service. The hotel looked good from the outside, but once you walked in you were welcomed with an odor of pet urine, since this is a pet friendly hotel. If I could have taken picture of the smell I would. However, the air fresheners in the hallways should give you an idea. Since this is Extended Stay, you do not get maid service daily, unless you're staying 7 days or more, we stayed 3. This is a real inconvenience when you have kids. Bathrooms had mold, sheets on sofa bed were not changed from previous stay and the room smelled like pet urine. Don't get excited about their free breakfast either, it's literally just a couple granola bars, oranges, and coffee. Nothing for kids so be ready to hit up the local grocery store down the street. No pool or spa so nothing to do at the hotel to pass time. However, the customer service, "JR" especially, was good.

On the surface, this place looks good, but upon a little extra examination, it's lacking. The room is surface clean, but clearly things were missed... the shower vent was disgusting. The chairs in the room hadn't been moved before they vacuumed. There needs to be some quality control after the room is cleaned - we were missing lots of kitchen items and had no towels. Staff was just ok - not particularly kind or caring, but responded to requests. Weird lack of amenities - a hotel with no ice machine?

At an Extended Stay America, the last thing you have to worry about is cleanliness. You feel like you're in a professional environment , nice appointments in the rooms... But for the price I paid per night, I was hoping for something more than coffee and a muffin for breakfast... But hey, there is a kitchen in my room ;)

The single word I would use to describe this hotel is: "disgusting". Stay anywhere else

Stayed for overnight business trip. Not the best place I have ever stayed but not the worst. Some room supplies not in the best shape or complete in every room. Quiet hotel. Staff very friendly and helpful. Easy to get to and from freeway. I will stay there again for one or two night business trips. Starbucks closeby.

Very relaxing, perfect if your looking to stay somewhere where you don't have to worry about being bothered! We even Stayed 2 extra nights!

Great hotel just would have been better if the staff was more knowledgeable about there surroundings.

We were in town for one night only and wanted to stay close to the event we were attending. Front desk person was very easy to deal with, polite and courteous. The room was OK, pretty bare bones but did have a little kitchenette, full size refrigerator so someone could stay for a few days and not eat out all the time. Shower needed to be re-caulked, mattress wasn't the greatest. It served our purpose for what we paid.

3 Circle Star Way San Carlos CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within 2 miles (3 km) of Museum of San Carlos History, Extended Stay America San Francisco-San Carlos is within 3 miles (5 km) of Hiller Aviation Museum. This 116-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. It's also near Woodside Central Shopping Center and Peninsula Museum of Art.


Dining

Free on-the-go breakfast is offered each morning.


Rooms

The 116 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Renovated in 2012, Extended Stay America San Francisco-San Carlos offers free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include barbecue grills, a picnic area, and a TV in a common area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Studio, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America San Francisco-San Carlos

Everyone (8) Business (8) Couples (6) Family (4) Other (1)
2

disappointed

Everyone

The shower drain was clogged and when I notified the front desk, they apologized and said they would have it fixed by the time I returned at the end of the day. Unfortunately, the drain was never fixed and I ended up cleaning it out myself. You're welcome! The bedding sheets and blanket were sub-par and the feel of a clean room was just not there. I'm in the building maintenance business and I'm very familiar with cleaning and level of cleanliness.

By , from Florida on Nov 17, 2017

Review comment responded on Nov 19, 2017

David, please accept our sincere apologies for the inconvenience you encountered in your room and are even more sorry as we missed helping you out with your request to fix the issue. Your feedback is important to us and it has been shared with the concerned teams as a training tool to improve our service level moving forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management

4

a good bargain

Everyone

I had a pleasant stay here comparable to more pricey hotels.

By , from Seward, Alaska on Oct 23, 2017

Review comment responded on Oct 25, 2017

Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was convenient for your needs and that you found us to be of a good value in the area. We appreciate your observation and look forward to serving you again soon! Sincerely, Hotel Management

2

great place if you love the smell of cigarettes

Everyone

The room was okay. Not amazingly clean but not the worst I’ve seen. The bed wasn’t the most comfortable but it was fine. The A/C was really loud so hopefully that doesn’t bother you. The worst part though was the constant smell of cigarette smoke in the halls on the second floor. It smelled like a cheap Vegas motel out there. Fortunately it never really seeped into my room, but it did get on my clothes when trying to leave the hotel every morning. I complained but nothing was ever done about it.

By on Oct 20, 2017

Review comment responded on Oct 22, 2017

Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management

4

friendly staff

Everyone

Good value. Close to our grandchildren. Friendly staff.

By on Nov 25, 2016

2

my tub and shower was dirty. no set up business ma

Everyone

The room was dirty and staff didn't know the restaurants and not set up for business man who has to print or get airline passes for the next day.

By on Oct 17, 2016

2

bad bedding

Everyone

While the overall look at first glance was updated and tidy. The bed and bedding was terrible. The mattress was smelly and lumpy! Bathtub and restroom again tidy and clean at first glance, however there were tiny bugs crawling inside the tub! This property while recently updated has underlying issues. I would not recommend a stay here. Just happy I traveled with a disinfectant!

By , from napa valley, ca on Sep 11, 2016

1

do not stay here!

Everyone

Found pubic hair in my sheets, carpet turned my white socks black, horrible customer service. Had to chase someone down for bedding and toilet paper because nobody is ever in the lobby! We had a group of 5 families who all feel the same, 2 nights at $350 was a complete waste of my money. Then we asked for late checkout and they gave us 15 freakin minutes!!!

By , from Vancouver on Aug 22, 2016

2
Everyone

Freeway close! Room was poor quality amenities and not clean upon checking in.

By on May 14, 2016

2

no amenities, poor water pressure

BusinessTravelers

Never been to this hotel before, but was really surprised by the lack of amenities and services. I get that must be their niche. The bathroom smelled like a sewer and there was very little water pressure. Overall, would not stay here again.

By on Mar 28, 2016

4

great for overnight trip

BusinessTravelers

The hotel was great, but there was no-one at the desk in the morning, when I was checking out.

By on Dec 4, 2015