Hotel Hacienda Los Laureles - Spa3.5 out of 5.0
Recent guest reviews
I enjoyed five nights in this hotel. Except for an afternoon tour, I slept and dined in the hotel, and I enjoyed the calm oasis provided by this majestic renovated hacienda and its heritage buildings. I had a large room with a giant spa bath, spacious bedroom and great view to the mountains. Arriving in the room to a delightful "Bienvenido" spelled out with leaves from the garden set the stage for a welcoming stay. The bed and bed coverings were excellent and the TV was large and convenient. I liked working sometimes at the table in my room and sometimes in the rocking chair or just outside my room on the balcony. The garden below is a natural spectacle to behold. The staff at the hotel are all polite and caring and pleasant, and I appreciated each evening that the hotel staff would leave a plant in my room with a card telling me the next day's weather forecast. In the first night, I experienced four problems that diminish my score for the hacienda: (i) poor internet (but this was fixed the next day by a technical team although the internet remained poor and intermittent during my five-night stay; (ii) very noisy night due to church bells (which didn't happen any other nights), fireworks (which happened again just one other night) and barking dogs (which happened most nights); (iii) insufficient hot water leading to showers that quickly became cold and an unpleasant tepid-water bath experience leading me not to use the spa bath again and (iv) the hypersensitive temperature control for the shower so I would alternate between scalding and freezing temperatures, even without touching the tap. Frankly, the hotel staff should try out the rooms themselves so they can make sure such experiences don't happen in a five-star hotel. I also mention that the step up from the washroom to the room with the bath and toilet was a problem at night. I stubbed my toe once going up and had a surprising drop coming down another time, both on the first night. The step is a feature of the old building, I guess, but i think a small light would be good - hard to see the step at night but I sure remembered in following nights following this experience. The food was superb. The waiting staff were great, and my special dietary needs were met. The hotel is hygienic and no-one from our week-long workshop was sick in any way, which does not always hold in Mexico. I think the cleanliness of this hotel is laudable and trustable. The quiet location of the hotel is a mixed blessing. Nice to have the peace and quiet and I enjoyed walking around the area. On the other hand access to the downtown is not convenient. Getting money changed is a problem - the hotel staff need a day's notice to change money and an automatic teller machine is far away. There is a bar across from the hotel that looked welcoming but I didn't try it out. Didn't see any restaurants nearby. Although I have complained a lot above, I reiterate that the hotel was an excellent calm place and I really felt at home. The staff are so friendly that I miss them already. I would look forward to staying here again and hope my public comments incentivize positive change.
My mother, 3 brothers, wife, and 15 month old all traveled to Oaxaca in mid June for what was our favorite family vacation in memory. Aside from all the delights that make Oaxaca an amazing place to visit, our stay at La Hacienda Los Laureles really *made* our trip. Starting with the cocktails that greeted us upon our late arrival and ending with a very early morning shuttle to the airport, we were treated as well as one could imagine. My 80-year old mother probably won't create a TripAdvisor account to leave a review, so allow me to speak for her--she thought the waitstaff were the sweetest bunch of guys and asked us (ad nauseam), "isn't everyone here so nice?" Yes, we'd say. Peter Kaiser, the proprietor, was very present over our 1-week stay. Every time we bumped into him walking the well-groomed grounds, he would check in on how things were going, where we'd visited, what we were eating--and would provide recommendations and pro-tips. He outfitted us all with sombreros for our visit and one day when we were leaving the hotel at the same time, he drove us into the downtown area with his own vehicle. Mr. Kaiser seemed to be a big fan of our young son Matteo. When Matteo fell ill with an ear infection during our stay, Peter made sure that he was looked after by his staff and continued to ask how he was doing throughout the week. Victor, the concierge, deserves a medal of honor for calling ~20 doctors for us on a Sunday when it was hard to find medical assistance. My family and I provide the Hotel Hacienda Los Laureles a hardy 5 stars (or what appear to be round dots on TripAdvisor) and and hope you enjoy your visit to Oaxaca!
This hotel is a 15-20 min. taxi ride to Oaxaca city center (zocalo). The owners of Los Laureles are superb hoteliers, who offered appropriate suggestions for eating and enjoying the local scene. Location in San Felipe del Agua is quiet except for the fiesta patronal at the end of April & beginning of May. Hacienda made into a spa is like staying in a botanical paradise. Cuisine is very good. Beds comfy, place is clean. I'd do it again.
The Positive: 1. The grounds, gardens and pool are very well maintained and very nice. 2. The doorman / nightwatchman was exceptionally helpful with taxis. 3. Rooms are large, bed is comfortable and the cleaning service very good. The Negative: 1. The Hotel is getting dated and in need of Capital Expenditure. Showers are pretty old style - over a tub that is pretty deep. 2. Bathroom had a bit of leakage (uncertain as to wherefrom). 3. There is a bit of noise from plumbing and neighbouring rooms. 4. The restaurant. Not sure if anybody eats there, but we rarely saw guests there. Food was average at best. 5. Location - not in the city of Oaxaca and one is reliant on car/taxi to get into the center of town. This makes the lack in quality of the restaurant harder to bear.
A very nice hotel with a wonderful garden, friendly and efficient staff and pleasant room and restaurant. The hotel is located in the north part of Oaxaca, the center is accessible by public bus or a taxi.
It is a pleasure to write a review when you only have good things to write and, luckily, this is the case here. I've spent 5 days at the Hacienda Los Laureles a couple of weeks ago, attending a professional seminar that took place there. My room was in the second floor. It was spacious and had a large and beautiful balcony facing the central hotel garden. We were provided meals at the hotel's restaurant and the food was also very good. What stood out most in this hotel, however, is the exceptional service that we've consistently received from the staff in the reception, restaurant, room maintenance - everwhere in the hotel: staff were polite, professional, and quickly responded to any question/request that we had. As one small example - in the restaurant, our glasses were filled so quickly by the waiters (without our asking), that I don't think we ever got a chance to see their bottom... One thing I should note is that the hotel is very close to a church where marriage ceremonies are conducted from time to time, and these ceremonies can be quite noisy. It didn't bother me much, though. In summary, my stay was enjoyable and so I am glad to give this hotel a warm recommendation.
Nice hotel, beautiful garden, amazingly nice people. They helped us organize tours and were extremely competent. The wifi worked very well too. One slight glitch: the gym room is really poor. Fortunately, There is a park close by where one could go running and even use some machines.
The city of Oaxaca is my preferred one in Mexico. In fact, the late British neurologist Oliver Sachs wrote a book on his trip to this city. It blends colorful colonial buildings with enigmatic archeological sites. Among the former, the church of Santo Domingo stands out. From the latter, my favorite is Monte Albán, a world heritage site. In the city, there is a handful of hotels that stand out, but without a doubt, Hacienda Los Laureles is my favorite. Nonetheless, it is important to understand its advantages and disadvantages. Sitting next to San Felipe Mountains. It is away from the rush of downtown, and it takes you a short 10 minute car ride to get there. It has a striking garden, with a large selection of plant life. One of its highlights, is its exquisite cuisine. They have an in-house chef. You can indulge yourself by trying all kinds of Oaxaca dishes. In addition, it has a nice spa, where you can try all types of massages. I have found two disadvantages. It is small hotel (20+ rooms). Thus, for example, its restaurant is not open 24 hours, which I understand might be a must for some guests. In addition, its gym needs improvement. But other than that, it is my kind of place.
We were very happy to have a week staying here for a conference. The garden is beautiful, the rooms are spacious and very clean. The staff are wonderful -friendly and very helpful at all times. Getting a taxi into the centre is inexpensive, so to stay out a little is relaxing and very pleasant.
The hotel is quite far from the downtown, but it has a very pretty ambiance with beautiful greens and views of the nearby hills. The service was excellent, both at the front desk and at the restaurant. Jesus in the restaurant was absolutely amazing by helping me find food that fit in my severe dietary restrictions. The restaurant was also very knowledgeable about what foods were safe for foreigners to eat, and only served water and ice that came from a bottle. Some negatives, which are likely common for the region, were that the windows did not have screens, nor did they close very well (so not good at drowning out noise). I was put in room 106 which did not have air conditioning either (although I heard most rooms did have AC). The room itself was very spacious, with a sitting area and a lowered bedroom area, and very large bathroom with soaking tub. Each morning I was awoken by strange loud noises that sounded like something being dragged or banged along the sidewalk outside. But it was very quiet most through the night. I would stay there again, but would have to request a room with AC.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 115 reviews