I thought the property was lovely but what was unfortunate was that 1) Someone kept knocking on our door at 1am then 2) the SMOKE ALARM went off at 3am and although I called the front desk no one answered and it woke up all up so it was a rough night stay . Otherwise the Hotel pool was lovely .
Great stay for families
It would be nice if more gluten-free options where available at the restaurant for breakfast, lunch, and dinner. Also, the convenient store should offer more ladies feminine products.
thanks for free ice cream and room upgrade,will come again
Very nice property and friendly staff
Beautiful Property
Our family loves the pool area and we make it a point to stay at the Sheraton just because of that! Our kids always have a fantastic time!!!
Staff was not very helpful, we only later found out room services had to be reserved at a check in, our Air conditioner didnt work well - the maintanance guy never came back to check on it , we had a breakfast with our stay - at the check in they didnt even give us vouchers, i asked the girl at a check in if we had nice view, she said yes - we had a parking lot. Pictures of the hotel are veey nice and new.. ans those are just old pictures i guess .. just disappointed
Clean and comfortable room. Great for kids we loved the pool!
The room seemed very clean. The restaurant did not have a very complete menu and they should make sure the tables are cleaned after each use.
It’s a great property, extremely clean and very open we will be back.
I like the property and the staff but parking charge crazy - never used to be 1 there - I won't go back because of that and resort fees - for a 2 nite stay was an extra $100 - too much! Pamela Kelly
In a safe and clean neighborhood but the view is not a close one. It’s about 1.5 miles from the water.
Great spot. We love it. The kid love it. "Way better than the Legoland Hotel".
Hotel was in great location and the resort was really nice. Easy access to legoland!
Sheraton Carlsbad Resort & Spa is a short stroll from LEGOLAND® California and The Crossings at Carlsbad. This 251-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a gym, and a 24-hour business center.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
Guests can expect to find free wired internet and 32-inch LCD TVs with cable channels and first-run movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include balconies, coffee makers, and free weekday newspapers.
Sheraton Carlsbad Resort & Spa features an outdoor pool, a children's pool, and a gym. If you drive, self parking is USD 35 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this golf hotel include a steam room, meeting rooms, and a conference center.
I thought the property was lovely but what was unfortunate was that 1) Someone kept knocking on our door at 1am then 2) the SMOKE ALARM went off at 3am and although I called the front desk no one answered and it woke up all up so it was a rough night stay . Otherwise the Hotel pool was lovely .
Great stay for families
Dear Sara,We're delighted you enjoyed your stay at Sheraton Carlsbad Resort & Spa! Thank you for your kind words. The next time you're looking for family-friendly accommodations in the area, please come see us again.
It would be nice if more gluten-free options where available at the restaurant for breakfast, lunch, and dinner. Also, the convenient store should offer more ladies feminine products.
Dear Jacqueline,Based on your rating, it appears you had an overall great time at Sheraton Carlsbad Resort & Spa. Thank you for being our valued guest and sharing your feedback, as we constantly work hard to enhance the areas that matter most to you. Welcoming you back would be a pleasure, so please return soon.
thanks for free ice cream and room upgrade,will come again
Dear Zhi,We always enjoy hearing from our guests. It's great to know that our tasty snacks and upgraded rooms impressed you. Please come see us again soon at Sheraton Carlsbad Resort & Spa!
Very nice property and friendly staff
Dear Richard,Thank you for leaving a Perfect Score Review for your stay at Sheraton Carlsbad Resort & Spa. We are glad to know you liked our hotel. Our team is the hotel’s backbone, and they strive to ensure every guest has a great experience; comments such as yours are a testament to their hard work.Come back and see us soon on your next visit to Carlsbad. Until then, take care! Best Regards,Sheraton Carlsbad Resort & Spa Management
Beautiful Property
Dear Rosemary, Thank you for the great rating and review! We are happy to hear you enjoy our property. We look forward to welcoming you back soon. Sincerely, The Sheraton Carlsbad
Our family loves the pool area and we make it a point to stay at the Sheraton just because of that! Our kids always have a fantastic time!!!
Dear Elysse, Thank you for the wonderful review! We are thrilled to hear you and your kids enjoy staying with us. We look forward to your next visit. Sincerely, The Sheraton Carlsbad
Staff was not very helpful, we only later found out room services had to be reserved at a check in, our Air conditioner didnt work well - the maintanance guy never came back to check on it , we had a breakfast with our stay - at the check in they didnt even give us vouchers, i asked the girl at a check in if we had nice view, she said yes - we had a parking lot. Pictures of the hotel are veey nice and new.. ans those are just old pictures i guess .. just disappointed
Dear Valued Guest, Thank you for taking the time to rate your experience during your stay with us and for sharing the issues that you experienced during your stay. We are sad to hear our staff could not be more helpful and truly apologize for the experience you received, this is not what we wish for any of our guests. We hope you will give us another chance to better serve you and look forward to welcoming you back on your next visit to Carlsbad. Sincerely, The Sheraton Carlsbad
Dear Valued Guest, Thank you for your review. We look forward to hosting you again. Sincerely, The Sheraton Carlsbad
Dear Magdalena,Thank you for taking the time to share your experience at the hotel. We're delighted you found the property lovely and enjoyed the hotel pool. However, we sincerely apologize for the disruptions you experienced during your stay. These are not typical occurrences, and we understand how they could be quite unsettling. Your feedback is valuable to us, and we will address these issues with our team to ensure they do not happen in the future. We look forward to the opportunity to provide you with a more comfortable and peaceful experience in the future.