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Best Western Plus Island Palms Hotel & Marina

3.0 out of 5.0

Recent guest reviews

Beautiful location, friendly staff, great room overlooking the marine with a small seating area. Rooms were great with shutters and a ceiling fan.

Satisfied w/ the view! Love it! I still want to come back again & stay longer!

We had a reservation glitch and Danny at the front desk went above and beyond to assist us and get us rooms for two nights. He was kind and understanding and honored the quoted rates, when he could have charged us a lot more. Austen also helped in relocating our luggage and was extremely accommodating. We will stay here again!

This is a very nice hotel in a great location, especially if you like to see navy ships and planes. The only problem I had was the room. We got a double queen because that was all that was available with a view of the harbor. There were two queen beds stuffed into the room. We couldn't use the closet at all because the bed was right in front of it. It was ver difficult ro move around in the room and if wome was sitting at the desk you had to go over the bed to go to the bath room. The location is fantastic only 15 minutes to the Midway and seaport. The staff was very friendly and helpful.

Room was good size. Beds were very comfortable. Very quiet. Staff was excellent.

Our last night in vacation was spent here! People were super friendly, the pool was really nice. Being right on the marina and the channel was beautiful. Thanks so much.

Right in the middle of main attractions. Pool is 8.5 ft deep. My kids (8, 10, 12, and 19) loved being able to jump in! Small pier and beach across the street. We had a marine view room with kitchen. Private and quite! They even did our dishes for us. Definitely going back.

The photographer did a great job with trick photography...room was really to small for two queen beds. When you opened the entry door it brushed the corner of the bed closest to the door. The closet was on the side of the second bed and so close we had to turn sideways to get to it. There was maybe 12" between the bed and the closet. (We are not large people). When sitting at the desk provided for computer work when sitting in office chair it brushed up against the bed. Bathroom was large but a lot of wasted space that could have been used for space in the sleeping area. The lip under around the sink had so much brown gunk it was disgusting that obviously had not been throughly cleaned for some time.

2 bed room extremely small otherwise nice location and property.

Beautiful setting, fun for the kids (and us), and a quick drive to everything we wanted to do during our visit. Staff we very accommodating and super nice. Highly recommend this place.

Staff was very friendly and attentive, restaurant was good. Room had a great layout, and the view was nice, little noisy during the day but if you enjoy ships you will love this place!

We had a bayside room and it was nice coastal feeling. The hot tub was great and I loved the fireplace by the pool area. A great place to relax during the cool nights.

My balcony was great! The view of the marina was beautiful. The hotel was in a great location for walking. The restaurant was good with a nice seating area outside overlooking the pool and marina.

Can't beat the marina view. Very accommodating staff. Good internet connection. Great margaritas, Jeff.

Awesome experience , friendly staff, free Nike rentals:)), spotless , very clean room, beautiful area.

We were only there for two days! The staff were friendly and aware of our needs. We came to San Diego for a funeral. When we returned to our room that evening, the hotel had set a nice fruit plate in our room with a note. It was especially nice knowing that others care.

Room was very clean, hotel staff were. Dry friendly, however my room was not ready at the time expected. The room was a bit too expensive as I saw a lower rate after booking.

Everything was wonderful about this hotel. The staff was very attentive, the surroundings lovely, comfortable furnishings, and very quiet. We did have an issue with the heater, but I once I notified the front desk, a maintenance man arrived within minutes and had it repaired.

Very nice property right on the harbor. Ask for room with view like #152.

Quite clean room Friendly staffs I like it!! Better than next hotels.

2051 Shelter Island Dr San Diego CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Marina
  • 2 outdoor pools

Located in Point Loma, Best Western Plus Island Palms Hotel & Marina is within a few miles (5 km) of sights such as Rock Church and Point Loma Nazarene University. This 227-room, 3-star hotel has 2 outdoor pools along with a marina and a restaurant. It's on the waterfront and also close to Ocean Beach Park and Sunset Cliffs Natural Park.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

All 227 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and cable TV. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

Guests of Best Western Plus Island Palms Hotel & Marina have access to a marina, 2 outdoor pools, and a fitness center. If you drive, self parking is USD 10 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, outdoor tennis courts, and free WiFi in public areas.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Suite, Multiple Beds, Kitchen, Marina View (with Sofabed)

King 2 | Sleeps 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Standard Room, 1 King Bed, Refrigerator, Marina View

King 1 | Sleeps 2

Guest reviews for Best Western Plus Island Palms Hotel & Marina

Everyone (41) Couples (216) Business (22) Family (161) Friends (23) Other (23)
5

great location!

Everyone

Beautiful location, friendly staff, great room overlooking the marine with a small seating area. Rooms were great with shutters and a ceiling fan.

By , from Tennessee on Jul 18, 2017

5

i love the view!

Everyone

Satisfied w/ the view! Love it! I still want to come back again & stay longer!

By , from S on Jul 3, 2017

4

great location and staff!

Everyone

We had a reservation glitch and Danny at the front desk went above and beyond to assist us and get us rooms for two nights. He was kind and understanding and honored the quoted rates, when he could have charged us a lot more. Austen also helped in relocating our luggage and was extremely accommodating. We will stay here again!

By on Jun 22, 2017

4

nice views location

Everyone

This is a very nice hotel in a great location, especially if you like to see navy ships and planes. The only problem I had was the room. We got a double queen because that was all that was available with a view of the harbor. There were two queen beds stuffed into the room. We couldn't use the closet at all because the bed was right in front of it. It was ver difficult ro move around in the room and if wome was sitting at the desk you had to go over the bed to go to the bath room. The location is fantastic only 15 minutes to the Midway and seaport. The staff was very friendly and helpful.

By on Apr 30, 2017

Review comment responded on May 7, 2017

Thanks so much for your review. I'm really glad to know you enjoyed our location, the cleanliness of our hotel and your room, and also our staff's service. We're glad you got to see so many things from the Midway Museum to Cabrillo National Monument to Humphreys Concerts - it sounds like a great trip! I also appreciate your feedback and understand your experience with the bed setup in your room. I realize that a few of our rooms with two beds, such as the one you stayed in, can become a bit crowded with four people. I do want you to know that in these rooms, our bed types were upgraded from two full size beds to two queen size beds based on our guests' feedback. While not quite perfect, it was a decision we made after listening carefully to what our guests said they preferred. We do offer larger rooms with two queen beds, as well as suites, and if you return to stay with us again I hope you'll consider trying one of these rooms on your next visit. I'm confident you'll enjoy it as much as you did the rest of your experience. Thanks so much for staying with us. -Spencer Priest, Front Desk Supervisor

5

quiet and comfortable

Everyone

Room was good size. Beds were very comfortable. Very quiet. Staff was excellent.

By , from Brewster, NY on Apr 26, 2017

5

beautiful night on shelter island

Everyone
Pool side in the evening

Our last night in vacation was spent here! People were super friendly, the pool was really nice. Being right on the marina and the channel was beautiful. Thanks so much.

By , from Schu- Michigan on Apr 8, 2017

5

great location!

Everyone
View from my doorway.

Right in the middle of main attractions. Pool is 8.5 ft deep. My kids (8, 10, 12, and 19) loved being able to jump in! Small pier and beach across the street. We had a marine view room with kitchen. Private and quite! They even did our dishes for us. Definitely going back.

By , from Michigan on Apr 3, 2017

3

it was okay for overnight stay

Everyone

The photographer did a great job with trick photography...room was really to small for two queen beds. When you opened the entry door it brushed the corner of the bed closest to the door. The closet was on the side of the second bed and so close we had to turn sideways to get to it. There was maybe 12" between the bed and the closet. (We are not large people). When sitting at the desk provided for computer work when sitting in office chair it brushed up against the bed. Bathroom was large but a lot of wasted space that could have been used for space in the sleeping area. The lip under around the sink had so much brown gunk it was disgusting that obviously had not been throughly cleaned for some time.

By on Mar 19, 2017

Review comment responded on Mar 24, 2017

Thank you very much for your feedback. I'm so sorry we didn't provide an exceptional experience for you. I sincerely apologize for the uncleanliness around the sink area; this is definitely not typical for our hotel and we are addressing this immediately. I understand your disappointment in the size of the room. We upgraded the beds in these rooms from full/double size to queen size based on feedback from our guests. I apologize it wasn't a comfortable experience for you. We do offer many other types of rooms, including larger rooms, junior suites and full suites. I hope you'll consider staying with us again so you can still enjoy our beautiful location and we can provide a room better suited for your needs. Sincerely, Spencer Priest, Front Desk Supervisor

4

quiet nice property steps to harbor

Everyone

2 bed room extremely small otherwise nice location and property.

By , from Ventura CA on Mar 19, 2017

Review comment responded on Mar 24, 2017

Thank you for your review, Michelle! I'm really glad you enjoyed our quiet waterfront location and our property in general. I'm sorry you found your room to be on the small side. I hope you'll come back and stay with us again so we can provide you with a flawless experience in every area!

5

perfect for family

Everyone

Beautiful setting, fun for the kids (and us), and a quick drive to everything we wanted to do during our visit. Staff we very accommodating and super nice. Highly recommend this place.

By on Mar 8, 2017

Review comment responded on Mar 11, 2017

Thank you so much for your kind words. We're delighted you and your kids had so much fun vacationing with us! It's great to hear our staff took such great care of you as well. We hope you'll come back and visit us again for another vacation sometime!