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Best Western Plus Hacienda Hotel Old Town

3.0 out of 5.0

Recent guest reviews

nice hotel with great staff and easy access to freeways etc. Great breakfast buffet and nice facilities couldnt be more pleased with the staff and rooms !

Perfect location, excellent staff, great hotel. Free shuttle from airport and to downtown San Diego is great with very courteous and helpful drivers. Would not stay anywhere else in old town

Finding the room from the parking garage was a bit of a challenge. When I selected this room, there was no mention of the $19.00 overnight parking charge. Also breakfast vouchers were included with most rooms, but not mine.

Well 1st off the room was dirty there was even a stuffed animal that's was found under the edge of the bed that was not from a previous guest the floor was carpet but there where areas where there was holes in the floor not the carpet or deep indents eather way my mom tripped on it lucky she didn't get hurt the door to the room had a decent size gap on the bottom of the door and tile missing from the bathroom not to mention how nasty the grout looked and the bathroom door not wanting to open or close and had deep scratches on the inside and can't forget the $20 parking Wich I'm glad I didn't take my truck because my Elantra had almost no room and the parking was 1st come so when I left I may still not have parking anywhere near my room . I will never stay there again or any other best western plus after that stay

This hotel was in the perfect location in Old Town. The layout was very nice and seems to really fit in with the Old Town setting. The bed was not very comfortable but not the worse I have had. I would stay here again.

Wonderful staff. Every member was helpful and welcoming. The property is quite a rabbit-warren as there are many levels and buildings - easy to lose your bearings but interesting and unique with nice views. The room (707) was a bit cramped, but sufficient for a quick stay and I was grateful they assigned me an easy access level when they saw how much luggage I had! One block off the main drag of Old Town, very walk-able and 10-15 min from the airport (taxi there, took their shuttle back - easy) - they have a charged parking garage for drivers.

Location of this hotel really weird. You need to walk a lot. We need to take three different elevators in order to go to our room. Parking is $19 per day and the space is really really limited. I will never visit this hotel again. I'd spend less money living out of old town unless you need to spend nights in bars there. Facilities are pretty old in room. Hotel staff was not pretty helpful. Wifi in room was broken and we need to call to repair it.

Great view from our room. Very clean comfortable and quiet. We really enjoyed our stay here.

Very warm and welcoming. Quiet rooms. Good Location.

The hotel is awesome. The flowers and setting is amazing. Wonderful views. The staff was very friendly. Old Town is just a few steps away with all kinds of cute shops and restaurants. I stay in SD about 10 times a year. This is my new "go to".

My check in time was at 4pm. But some ppl checked in at 3pm? Cause I used orbitz? Also at 4:26 when I tried checking in again, they told me "my" room wasn't ready yet? But the couple next to me with the same kind of room could check in? Why? Cause I used orbitz?

Loved the location of the hotel. Close enough to great locations to visit, but far enough from city noise. I'm a light sleeper and this is why I chose this hotel. Next time I'm in San Diego I will stay there.

Lots of shops and restaurants to experience - all within EZ walking distance! The hotel room that I stayed in was OK - but it was a handicap access room. I wasn't told or asked whether that would be OK when I was registering - that's frustrating. Also, the hotel property is a maze - if you don't know where you are going, well.... good luck finding your room in less than 15 minutes! The Tequila Factory restaurant is pretty much a waste of time - needs a major interior overhaul unless you like the 70's look. BTW - the breakfast buffet was truly mediocre. The coffee was like battery acid and the food looked like it was sitting there for about 4 hours.

The hotel was very nice, had trouble finding the elevator to go to the Mexican restaurant, food was very good and liked having the vouchers for the drinks. Wake up call was on time and our driver was there to take us to the airport.

Front desk was very helpful and the "Old Spanish" style of the hotel is great!

Excellent staff and the hotel is so beautiful, the only problem was I couldn't find my room. The directions were confusing.

Damp, smelly. Old beat up furniture. Uncomfortable bed. Small, dated bathroom.

This is a great location in Old Town. Most things are walking distance from the hotel room. The rooms are clean and with a lot of room. The staff is very friendly.

I have been staying here for years. The room was generally clean, but one problem. The carpet is in bad shape and don't take your shoes off inside. My kids and I repeatedly had to clean our feet because they kept turning black from the dirt or grime on the carpet. King suite rooms. We had this same problem in a similar room about 5 years ago also. It's hard when you don't want to touch the floor. Everything else was fine. Staff was good.

Great location. The hotel was ideally located near old town San Diego. The on site amenities were great for a family traveling with a child .

4041 Harney St San Diego CA

Hotel highlights

  • Walking distance to Old Town San Diego State Park
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Located in Old Town within a 5-minute walk of Old Town San Diego State Park, Best Western Plus Hacienda Hotel Old Town is within a few miles (5 km) of other popular sights like University of San Diego. This 200-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. In the historical district, it's also near SeaWorld and San Diego Zoo.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

Best Western Plus Hacienda Hotel Old Town's 200 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 40-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and free bottled water are also standard.


Property features

At Best Western Plus Hacienda Hotel Old Town, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. If you drive, self parking is USD 19.00 per day, or you can take advantage of the free airport shuttle during limited hours. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, 3 meeting rooms, and conference space.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 5

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Queen 1 | Sleeps 3

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 5

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus Hacienda Hotel Old Town

Everyone (21) Couples (32) Business (13) Family (28) Other (6) Friends (7)
5

awesome hotel in old town !

Everyone

nice hotel with great staff and easy access to freeways etc. Great breakfast buffet and nice facilities couldnt be more pleased with the staff and rooms !

By , from salt lake city , utah on Nov 19, 2017

5

great hotel

Everyone

Perfect location, excellent staff, great hotel. Free shuttle from airport and to downtown San Diego is great with very courteous and helpful drivers. Would not stay anywhere else in old town

By , from simpsonville, sc on Sep 18, 2017

4

nice hotel, close to old town

Everyone

Finding the room from the parking garage was a bit of a challenge. When I selected this room, there was no mention of the $19.00 overnight parking charge. Also breakfast vouchers were included with most rooms, but not mine.

By , from Lewiston, ID on Sep 8, 2017

1

worst best western plus i have been to

Everyone

Well 1st off the room was dirty there was even a stuffed animal that's was found under the edge of the bed that was not from a previous guest the floor was carpet but there where areas where there was holes in the floor not the carpet or deep indents eather way my mom tripped on it lucky she didn't get hurt the door to the room had a decent size gap on the bottom of the door and tile missing from the bathroom not to mention how nasty the grout looked and the bathroom door not wanting to open or close and had deep scratches on the inside and can't forget the $20 parking Wich I'm glad I didn't take my truck because my Elantra had almost no room and the parking was 1st come so when I left I may still not have parking anywhere near my room . I will never stay there again or any other best western plus after that stay

By , from las vegas on Aug 23, 2017

4

nice stay

Everyone

This hotel was in the perfect location in Old Town. The layout was very nice and seems to really fit in with the Old Town setting. The bed was not very comfortable but not the worse I have had. I would stay here again.

By on Aug 22, 2017

4

right in old town sd...

Everyone
Room 707 Bedroom Rook 707 Living Room looking to Bedroom (Bath off hall)

Wonderful staff. Every member was helpful and welcoming. The property is quite a rabbit-warren as there are many levels and buildings - easy to lose your bearings but interesting and unique with nice views. The room (707) was a bit cramped, but sufficient for a quick stay and I was grateful they assigned me an easy access level when they saw how much luggage I had! One block off the main drag of Old Town, very walk-able and 10-15 min from the airport (taxi there, took their shuttle back - easy) - they have a charged parking garage for drivers.

By , from American Samoa on Jun 28, 2017

1

parking is a nightmare

Everyone

Location of this hotel really weird. You need to walk a lot. We need to take three different elevators in order to go to our room. Parking is $19 per day and the space is really really limited. I will never visit this hotel again. I'd spend less money living out of old town unless you need to spend nights in bars there. Facilities are pretty old in room. Hotel staff was not pretty helpful. Wifi in room was broken and we need to call to repair it.

By on Jun 6, 2017

Review comment responded on Jun 12, 2017

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again.

5

best view in town

Everyone

Great view from our room. Very clean comfortable and quiet. We really enjoyed our stay here.

By on Jun 5, 2017

5

excellent for the money

Everyone

Very warm and welcoming. Quiet rooms. Good Location.

By on May 31, 2017

5

wonderful!!

Everyone

The hotel is awesome. The flowers and setting is amazing. Wonderful views. The staff was very friendly. Old Town is just a few steps away with all kinds of cute shops and restaurants. I stay in SD about 10 times a year. This is my new "go to".

By , from Palmdale, CA on May 20, 2017