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Best Western Chula Vista/Otay Valley Hotel

2.5 out of 5.0

Recent guest reviews

Upon arrival to the room, it had a musty smell from previous smokers in the room. There were nails in the parking lot from construction work in the rooms nearby. We opened the closet to hang up the clothes and the door was disconnected at the hinges and fell off. We then turned the A/C on to clear out the room but it failed to cool the room even when it was set on 60. The bathrooms were very clean. The furnishings were dark and the room was not well lit. We went to the front desk for a corkscrew and they did not have one so we had to go out and buy one. The key did not work for the pool and there was no ice easily available - all but one ice machine was broken..

Close to our wonderful venue of Kings of Leon!!! Pool was great and breakfast was amazing. Staff was very polite, I believe almost all the people staying there that weekend was there for the concert. We got to meet alot of great fans!

Everything was good, I can't complain about anything.

The side I stay on was by the interstate. It was noisy, would wake up and could not go back to sleep. The walls are paper thin.

Nice, Clean, Good Breakfast and Friendly STAFF... I would recommend this hotel for any one wants to stay in San Deigo...

Room smelled like cigarettes and it was non smoking and they did not offer to change the room

It's expensive for the type of food they give you for breakfast should be better quality. They do keep the rooms and hotel clean however.

Love this hotel! Great value for the price. The breakfast is also decent.

Stayed for one night, the hotel was booked and they were busy upon arriving but everything went fast, I was in my room in no time. The room was great, nice decor, warm colors and felt right at home.

Booked here to attend a reunion. The room was clean. It was nice to be able to have a full breakfast without having to leave the hotel to find a diner or fast food. The pool was clean. The gym had state of the art equipment. House keeping staff was very polite and accommodating.

My wife and I stayed here for 4 nights in January. Got a great deal here and were apprehensive what it might turn out to be like, but it was all good in the end. First room we checked in to the air-conditioning wasn't working but we were promptly moved to another room. Location was 20mins away from downtown SD. Free breakfasts were a great addition to the overall deal. Would totally recommend if you're on a budget and looking for a nice place for a few days.

Nice room! Great location. Everything was clean and good value! Close proximity to food and restaurants.

This hotel was excellent. The staff were amazingly helpful and accommodating.

Hotel was ok, but staff is very slow at night time check in

The hotel was nice and clean. No issues other than hearing neighbors as they walked by in front of room. Good breakfast, better than most breakfasts from other places.

We went to Mexico for the afternoon,hotel is 5 miles from the border. Great shopping and went to outlets in San Diego.

Good<clean room. Easy access off freeway. Overall pleasant stay.

Nice place to stay in the south San Diego area. Friendly staff and nice amenities including breakfast.

1. Location is not ideal, no grocery store & restaurant near. feeling like somewhere no where. 2. Room survive knocking my door at 8ish, though I tag "Do NOT Disturb" on my door. 3. Cockroach!!! Cockroach!!! Cockroach on the pillows!!! Twice on the pillow!!! That is horrible. Extremely horrible. 1/4 inch cockroach on my pillow when I came in my room. After killing it, I looked around and tried to convince myself that the room still look alright in cleanness. However, about time to fall into sleep, another cockroach running on my pillow AGAIN! !! Sincerely that I 100% NEGATIVE recommendation for such hotel. The only good thing is "Room and bed are comfortable". Everything looks cozy but not too compact.

Convinent for concert goers. They provide car service. But he room stunk like smoke. When we asked if thy can spray the room, no one eve showed up. However I would stay again for a concert. On a good note the bed and pillow were amazingly comforfortable

4450 Main Street Chula Vista CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Otay, Best Western Chula Vista/Otay Valley Hotel is within a few miles (5 km) of sights such as Knott's Soak City San Diego and Aquatica. This hotel has 118 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Sharp Chula Vista Medical Center and Sleep Train Amphitheater are also nearby.


Dining

Start your day off right with a free continental breakfast.


Rooms

Best Western Chula Vista/Otay Valley Hotel's 118 air-conditioned rooms provide microwaves, refrigerators, and free newspapers. Guests can expect free WiFi and wired Internet, along with cable TV. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.


Property features

At Best Western Chula Vista/Otay Valley Hotel, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. Additional amenities include a business center, free newspapers, and laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

Queen 1 | Sleeps 2

Guest reviews for Best Western Chula Vista/Otay Valley Hotel

Everyone (7) Business (4) Couples (13) Family (4) Friends (5) Other (5)
2

would not recommend

Everyone

Upon arrival to the room, it had a musty smell from previous smokers in the room. There were nails in the parking lot from construction work in the rooms nearby. We opened the closet to hang up the clothes and the door was disconnected at the hinges and fell off. We then turned the A/C on to clear out the room but it failed to cool the room even when it was set on 60. The bathrooms were very clean. The furnishings were dark and the room was not well lit. We went to the front desk for a corkscrew and they did not have one so we had to go out and buy one. The key did not work for the pool and there was no ice easily available - all but one ice machine was broken..

By on Jul 2, 2017

Review comment responded on Jul 8, 2017

Dear Guest, We apologize for the inconvenience of having repairs during your stay. we have now concluded that work. I know how frustrating it can be to have amenities in your room that don't work. We have addressed these issues. We appreciate you letting us know about the ice machines, we checked both of them, fortunately they are operating but, unfortunately on busy days they delay in making more ice. We will use all your feed back to better serve our guest. We hope you will give us another chance and come visit us. We have finished renovating our pool and it looks great. If I may be of any assistance please don't hesitate to contact me. I'm at your service. Sincerely, Victor M Carrera General Manager

5

nice hotel, great staff and breakfast!

Everyone

Close to our wonderful venue of Kings of Leon!!! Pool was great and breakfast was amazing. Staff was very polite, I believe almost all the people staying there that weekend was there for the concert. We got to meet alot of great fans!

By , from Los Angeles on Jun 21, 2017

5

convenient location

Everyone

Everything was good, I can't complain about anything.

By , from Palmdale on Jun 4, 2017

3

close to interstate

Everyone

The side I stay on was by the interstate. It was noisy, would wake up and could not go back to sleep. The walls are paper thin.

By , from Georgia on Apr 2, 2017

Review comment responded on Apr 5, 2017

I apologize for the noise that you encountered during your stay with us. Unfortunately due to our location some things are out of our control. We hope you understand our situation, but we are happy that you let us know about your experience so that we may be able to fix any issues.

4

perfect hotel for san diego visitors

Everyone

Nice, Clean, Good Breakfast and Friendly STAFF... I would recommend this hotel for any one wants to stay in San Deigo...

By on Mar 17, 2017

Review comment responded on Mar 22, 2017

We are very grateful that you took the time to let us know about your stay. It is always great to know that all our team members were able to work together to bring a great experience to our guests. We appreciate you having the intent to recommend us and we are happy you enjoyed our breakfast and friendly service.

2
Everyone

Room smelled like cigarettes and it was non smoking and they did not offer to change the room

By on Dec 16, 2016

Review comment responded on Jan 31, 2017

I am very sorry that your experience was not as expected. We always try to make sure our guests are treated with great service and that they get what they require.

3

for the money breakfast could be better

Everyone

It's expensive for the type of food they give you for breakfast should be better quality. They do keep the rooms and hotel clean however.

By on Aug 5, 2016

5

awesome hotel

Families

Love this hotel! Great value for the price. The breakfast is also decent.

By on Mar 12, 2016

5

best western is great

BusinessTravelers

Stayed for one night, the hotel was booked and they were busy upon arriving but everything went fast, I was in my room in no time. The room was great, nice decor, warm colors and felt right at home.

By on Sep 1, 2015

4

short stay

GetawayWithFriends

Booked here to attend a reunion. The room was clean. It was nice to be able to have a full breakfast without having to leave the hotel to find a diner or fast food. The pool was clean. The gym had state of the art equipment. House keeping staff was very polite and accommodating.

By on Aug 11, 2015