They make you pay for your whole stay in advance. The room was dirty and I saw roaches every day. The floors (there are no carpets in the room) hadn’t been cleaned in at least weeks, if not longer. I will NOT stay here again.
Staff said they do not switch your towels or sheets. They do not refill soap or toilet paper. Even had a problem saying I didn’t pay for my nights until I showed them my receipt
I always love WoodSprings. The facilities are clean and well staffed. The rooms are well maintained and have a functional kitchen.It doesn't matter if I am swinging through for a night or a month. WoodSprings always have what I need.
If you are traveling with family. Just avoid it altogether. Run far away from it! It was filled with bums smoking weed in the common areas and more. The WHOLE hotel reeked of cigarettes and the room was even worse. Everything in it was yellow and it looked simply disgusting. We walked out and found another place.
The beds were uncomfortable, the pillows were horrible, they did not have an ice machine and there were no extra blankets.
Great staff, very friendly and helpful. The room was terrible: The deadbolt didn't match up with the hole in the door jamb, the tv was broken and the hot water
The beds were comfortable. Great location quiet most of time
They have an exceptional staff. They make you feel right at home. Security cameras make me feel safe. Great place.....
The only good thing about this hotel is close to the highway and restaurants. The room smells like cigarette,dripping water in the bathroom. Bathroom sink water stuck, dirty carpet, dirty bedsheet small cockroach in the night stand table. Yuck, disgusting. since i dont have a choice to change the room because they dont anymore available room i stayed in the hotel and spray perfume all over. This room is smells.
I expected more but coming from staying at Woodspring Suites Fort San. I guess they are different franchises. Room was nothing like the pic the pic is probably a demo room
Person I at check-in was nice and courteous. Stayed for one night because of the low rate. Doubt I'd stay for longer than one night unless its all that's available. The room and bathroom were clean, just the basics.
Location was a lil hard to get to....kinda hard to find but overall I will give it 3 stars
Located in North San Antonio - SAT within 2 miles (3 km) of Methodist Hospital Northeast, WoodSpring Suites San Antonio North Live Oak I-35 is within a few miles (5 km) of Olympia Hills Golf Course. This 121-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 121 recently renovated rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include phones and desks. Limited housekeeping is available.
Guests of WoodSpring Suites San Antonio North Live Oak I-35 enjoy free WiFi in public areas, express check-out, and laundry facilities. If you drive, take advantage of free parking. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.
They make you pay for your whole stay in advance. The room was dirty and I saw roaches every day. The floors (there are no carpets in the room) hadn’t been cleaned in at least weeks, if not longer. I will NOT stay here again.
Staff said they do not switch your towels or sheets. They do not refill soap or toilet paper. Even had a problem saying I didn’t pay for my nights until I showed them my receipt
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Will Boise General Manager Live Oak 210-655-3100
I always love WoodSprings. The facilities are clean and well staffed. The rooms are well maintained and have a functional kitchen.It doesn't matter if I am swinging through for a night or a month. WoodSprings always have what I need.
If you are traveling with family. Just avoid it altogether. Run far away from it! It was filled with bums smoking weed in the common areas and more. The WHOLE hotel reeked of cigarettes and the room was even worse. Everything in it was yellow and it looked simply disgusting. We walked out and found another place.
We regret to hear that our hotel did not meet your expectations. We know most hotels provide daily cleaning so we can understand how that would be anyone’s natural expectation. WoodSpring Suites is an extended stay hotel, which is why we offer bi-weekly housekeeping for guests staying 7 days or longer. This allows us to provide you with the best value possible, while also allowing you more privacy during your longer stay. If we are fortunate enough to have you stay with us in again, while checked in, please let our front desk staff know so we can make corrections immediately. We welcome you back next time for your future extended travels.
The beds were uncomfortable, the pillows were horrible, they did not have an ice machine and there were no extra blankets.
Thank you for your feedback and we sincerely apologize for any inconvenience. We rely on your feedback as it helps us to evaluate our processes to identify any opportunities to improve. We offer Ice Trays in every room so that our Guests may make their own ice in the comfort of their Suite. In addition, extra blankets are always available at the Front Desk during normal Business Hours. We hope that this isolated event will not prevent you from staying with us in the future. In addition, we hope that you will allow us the opportunity to fix your image of our brand and we look forward to serving you in the near future.
Great staff, very friendly and helpful. The room was terrible: The deadbolt didn't match up with the hole in the door jamb, the tv was broken and the hot water
Thank you so much for your business and for allowing us the opportunity to serve you. We look forward to seeing you very soon!
The beds were comfortable. Great location quiet most of time
Thank you so much for your business and for allowing us the opportunity to serve you. We look forward to seeing you very soon!
They have an exceptional staff. They make you feel right at home. Security cameras make me feel safe. Great place.....
Dear Seannee, Thank you for the review -- we appreciate the feedback and are pleased that you enjoyed the staff and felt safe and at home during your stay! -WoodSpring Management.
The only good thing about this hotel is close to the highway and restaurants. The room smells like cigarette,dripping water in the bathroom. Bathroom sink water stuck, dirty carpet, dirty bedsheet small cockroach in the night stand table. Yuck, disgusting. since i dont have a choice to change the room because they dont anymore available room i stayed in the hotel and spray perfume all over. This room is smells.
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,