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Travelodge San Antonio Downtown

2.0 out of 5.0

Recent guest reviews

Bad location. Outdated and worn funiture, walls, etc.

The room was squalid, no tissues, just a few towels, no hangars for clothing. The desk people were surly and said well you wanted a room on the first floor, so that's what you get. They wouldn't give us any tissues. The worst thing was that my wife had a pretty watch and a piece of jewelry STOLEN while we went out to River Walk. Was that a coincidence?? well we asked for directions from the staff before we left. WE left after 1 day of the two we prepaid but I am asking for the entire amount being refunded to us.

Hotel needs more help in everything Will not recomend it

The employee behind the counter was professional enough to put down his cell phone when I entered the lobby but that was about it. He didn't say hello or ask what I was there for, he just sat there staring at me until I engaged him. The morning employee was more friendly and professional. There were cigarette burns on every piece of furniture, and stains on the towels and comforter but at least the sheets appeared to be clean. The conditions were to be expected given the price but I wouldn't have stayed here if my girlfriend had been with me. Overall impression; you get what you pay for. If you're looking for a cheap room for a night and you aren't big on amenities, it got the job done.

I had to stand stand outside majority of the time to receive internet and in order to smoke had to be outside in freezing cold no smoking rooms at all

No good. Dirty outside dirty comforters. But the lobby staff was very professional.

I enjoy staying at the hotel but think the staff should be more friendly and considerate

Since we arrive people was snaking around every place siting in the floor were we pass. Then, when we were in the room, we saw roaches, the sheets was dirty, the chair was very dirty. We couldn't use.

The only good thing about it is that it is close to downtown we needed to be. I only had an issue with how the room looked and how it was presented. I don't think I'll be ever come back to this hotel unless this would be a last-minute resort.

The front desk clerk was friendly!!! The room was ok... But I need a blow dryer and there was no blow dryer... Other than that it was ok... Maybe get blow dryers... Lol... Thanks...

I check in on Friday, clearly my room was still being renovated. There was no chair at the desk, no hand towels, no garbage can, and when I booked the room I booked it with a microwave and fridge but at check in I was told there weren't enough for every room. The icing on the cake for the 1st night was the TV remote not working. After going to the front desk 3 times all my issues were resolved...for now. So, the next morning I go for my free breakfast at 815am (served until 930) to find 1 muffin and lots of empty containers and shelves. Even other guest commented on the lack of food. Later I hear water running in the bathroom. Turns out the room above me was showering but the water was coming out of my light fixture, through cracks in the ceiling, and behind the faucet. I went to the front desk and was told I had to wait for the manager to arrive at 10, a 1/2 hours later. They eventually moved me to another room that was old and disgusting. Needless to say I left that morning. The hotel is also located in a not so nice area of San Antonio.

I should have learned with this Hotel 'chain'....there price is low for a reason >> poor to no standards!!! I actually believe the hotel 'knowingly' put me in an infested room, just to sell an extra room. In the late afternoon an exterminator knocked saying he needed to 'work on the room', but couldn't bc it was 'occupied' (said 'work' could/would be done next day, at the time I thought it was normal preventative spraying). AFTER I was awaken, that night, by BITES, it dawned on me he couldn't do the 'work' bc it required fumigation!!! Thus the hotel knew there was a problem, when they put my in it!

First, got 2 doubles instead of king, bathroom was dorty hair all over tub, NO HOT WATER,no phone, fridge or microwave. No hot tub, coffee maker,. No water in pool gthe breakfasr was lousy, too.

The beds were stained, mold in the shower, GUM on the night stand, flickering lights! I checked out 20mins after i checked in.

They didn't have the room we had reserved ready we had to take another, when we went in it looked dirty black bugs would come out inside the room. Shower old and noisy just like the a/c. Wi-fi never worked, and their breakfast was only available until the first gallon of milk was gone. Needless to say eventhough we got up around 6-7 we never managed to get breakfast the 4 days 3 nights we spent there.

The water in the toilet was not flushing during my whole stay. The technician came and arranged it but was a quick fix. It continued not to work. I told the lobby about this, eventually they suggested me to change room but it was already time to check out.

Did not like the first room I was in and the manager fixed the issue. Satisfied with my stay

This hotel is really struggling. There was mold on the walls in the bathroom. They ran out of clean towels and told us we would need to wait for the laundry to get done.

It was clean. Staff was friendly. Location was ok if you're alright with planes landing since it is close to the airport.

The air conditioner blew cool air not cold. The bathroom needed to be finished painted looked like they started and never finished. On our second day our room keys had deactivated. We didn't get any towels on the second day they took the dirty ones but never replaced. The outside needed to have someone pickup all the trash I'm parking lot. Over all very disappointed.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 5

Room, Accessible, Non Smoking

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Travelodge San Antonio Downtown

Everyone (8) Business (13) Couples (17) Family (22) Other (8) Friends (5)
2
Everyone

Bad location. Outdated and worn funiture, walls, etc.

By on Oct 17, 2017

1

guard your valuables

Everyone

The room was squalid, no tissues, just a few towels, no hangars for clothing. The desk people were surly and said well you wanted a room on the first floor, so that's what you get. They wouldn't give us any tissues. The worst thing was that my wife had a pretty watch and a piece of jewelry STOLEN while we went out to River Walk. Was that a coincidence?? well we asked for directions from the staff before we left. WE left after 1 day of the two we prepaid but I am asking for the entire amount being refunded to us.

By , from California on Sep 20, 2017

2

very poor quality

Everyone

Hotel needs more help in everything Will not recomend it

By on Jul 8, 2017

3

you get what you pay for.

Everyone

The employee behind the counter was professional enough to put down his cell phone when I entered the lobby but that was about it. He didn't say hello or ask what I was there for, he just sat there staring at me until I engaged him. The morning employee was more friendly and professional. There were cigarette burns on every piece of furniture, and stains on the towels and comforter but at least the sheets appeared to be clean. The conditions were to be expected given the price but I wouldn't have stayed here if my girlfriend had been with me. Overall impression; you get what you pay for. If you're looking for a cheap room for a night and you aren't big on amenities, it got the job done.

By on Feb 6, 2017

2

the whole stay i had no wifi, and bad breakfast ba

Everyone

I had to stand stand outside majority of the time to receive internet and in order to smoke had to be outside in freezing cold no smoking rooms at all

By , from sa on Jan 11, 2017

2

room was never cleaned after the first day of stay

Everyone

No good. Dirty outside dirty comforters. But the lobby staff was very professional.

By on Nov 28, 2016

4

equality

Everyone

I enjoy staying at the hotel but think the staff should be more friendly and considerate

By on Jul 27, 2016

1

terrible

Everyone

Since we arrive people was snaking around every place siting in the floor were we pass. Then, when we were in the room, we saw roaches, the sheets was dirty, the chair was very dirty. We couldn't use.

By on Apr 11, 2016

3

not good!

Singles

The only good thing about it is that it is close to downtown we needed to be. I only had an issue with how the room looked and how it was presented. I don't think I'll be ever come back to this hotel unless this would be a last-minute resort.

By on Nov 7, 2015

5

over night stay

BusinessTravelers

The front desk clerk was friendly!!! The room was ok... But I need a blow dryer and there was no blow dryer... Other than that it was ok... Maybe get blow dryers... Lol... Thanks...

By on Aug 8, 2015