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Stay Express Inn Lackland San Antonio

2.0 out of 5.0

Recent guest reviews

This hotel is situated right outside Lackland AFB. It is affordable and convenient for those who need to visit their airman graduating from BMT.

Price good for the price stay here when I go to San Antonio

The hotel is right next the AFB base so that was awesome. However it could really use to updates. Over all the staff was nice and it was clean but there was a lot of updating needed.

We were in town for our son's graduation from BMT at Lackland and Stay Express Inn was the perfect place to stay. It is located right outside the base and the hotel staff was exceptional. Helpful, courteous and always pleasant no matter what time of day and night. I highly recommend!!

Very convenient and close to the Air Force Base. Staff was very helpful and friendly

I am not one for bad reviews but this was the worst hotel I have ever stayed at. I entered the room and we left the with in 10 minutes. The room smelled, the bathroom floors had hair all over the floor. The carpet had what appeared to be blood stains. The front door would hardly open, the carpet was ripped by the door opening and tearing it. The room was so humid and and damp that I slipped and fell on the lavatory floor. I would never recommend this hotel to anyone!! I hope this is not found to be harsh but just truthful. The staff was not rude or unpleasant.

The hotel staff was very helpful and pleasant. The breakfast was ok. They said it was wifi but I could never get it to work. The location of the hotel was about 15-20 min from everything so that was a plus. The beds were also clean and comfortable!

Location and service was good, but the room cleanliness was terrible and it also needed to be refurbished.

We're very disappointed. The entrance driveway needs repair. The room we stayed in was dirty, the carpet was dirty, furniture was damaged, and the door and door frames are damaged, . Overall a very bad experience.

the bed was like a board, the pillows like mush. The room was only half cleaned each day, not always the same half. The breakfast was a joke. It was convienant to the base, no places to dine close by.

Great service for the price. Staff very attentive and professional. I hughly reccomend this hotel.

The location is great for families looking to visit graduating Airmen. It's located directly off base and right where you want to be! I had an issue with the door latch when we first got there, but maintenance was quick to respond. Overall, a great place to stay for the price!

Even though it is an older facility it was VERY clean and the staff was more than helpful! Would recommend!

Did not like that there were too many gangster looking type people hanging out side... I didn't feel safe... could hear everything from the top room... very disturbing... didn't like that it was a scary place to stay...

Wasn't too bad. Cheap hotel didn't surpass any my expectations for what I paid.

As soon as i stepped in smell of the room was not so pleasant. Found 3 bugs at sight and 4th one was on ceiling up above vanity. Requested refund through front office and told us that manager will give refund in the morning. Talked to manager on following business day and manager referred me to obz. Not just a bad room but bad customer service in general. Had to run around san antonio to find a room which took 3 hours. It had to be one of not pleasant experience of all.

Room was dirty and dingy. And the lights in bathroom didnt work and couldnt be fixed. And because it was windy outside there was a ceiling tile that kept popping up. The guy at the desk tried to help, but since I was checking out in 6 hours I didnt want the hassle of changing rooms. Does look like at one point it was a nice place

There is bad bedbugs in room 117, both of us got infected right after the stay.

jest what we needed ,very good will go back agin and will let our frinds also.

Building is in severe disrepair. Evident exterior hazards from falling down/loose molding and trim to rusted through support pole on stairwell. Rooms were moderatly clean. Mold on walls obvious ceiling/roof leaks galore, blood stain on carpet, broken, cracked and loose tiles galore. Toilet wobbled. If the county were to inspect this facility it would be shut down or condemned due to evident code violations. Pool was clean, hot tub was lukewarm ar best. Service staff was pleasant but there are serious language barriers. The only plus was that we could see our airmans dorms from this location and base acess was a snap.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Stay Express Inn Lackland San Antonio

Couples (18) Business (11) Family (77) Other (21) Friends (4)
4

close to base.

Families

This hotel is situated right outside Lackland AFB. It is affordable and convenient for those who need to visit their airman graduating from BMT.

By , from MO on Jan 17, 2017

5

ok for the prove

Families

Price good for the price stay here when I go to San Antonio

By on Mar 7, 2016

4

great trip in a not so great hotel

Families

The hotel is right next the AFB base so that was awesome. However it could really use to updates. Over all the staff was nice and it was clean but there was a lot of updating needed.

By on Jan 24, 2016

5

son's bmt graduation

Families

We were in town for our son's graduation from BMT at Lackland and Stay Express Inn was the perfect place to stay. It is located right outside the base and the hotel staff was exceptional. Helpful, courteous and always pleasant no matter what time of day and night. I highly recommend!!

By on Dec 9, 2015

5

air force proud dad

Families

Very convenient and close to the Air Force Base. Staff was very helpful and friendly

By on Dec 8, 2015

1

air force graduation

Families

I am not one for bad reviews but this was the worst hotel I have ever stayed at. I entered the room and we left the with in 10 minutes. The room smelled, the bathroom floors had hair all over the floor. The carpet had what appeared to be blood stains. The front door would hardly open, the carpet was ripped by the door opening and tearing it. The room was so humid and and damp that I slipped and fell on the lavatory floor. I would never recommend this hotel to anyone!! I hope this is not found to be harsh but just truthful. The staff was not rude or unpleasant.

By on Dec 1, 2015

4

great hotel for the right price

Singles

The hotel staff was very helpful and pleasant. The breakfast was ok. They said it was wifi but I could never get it to work. The location of the hotel was about 15-20 min from everything so that was a plus. The beds were also clean and comfortable!

By on Nov 16, 2015

2

gross

Families

Location and service was good, but the room cleanliness was terrible and it also needed to be refurbished.

By on Nov 15, 2015

1

a no star hotel.

Couples

We're very disappointed. The entrance driveway needs repair. The room we stayed in was dirty, the carpet was dirty, furniture was damaged, and the door and door frames are damaged, . Overall a very bad experience.

By on Sep 30, 2015

3

hotel stay

Couples

the bed was like a board, the pillows like mush. The room was only half cleaned each day, not always the same half. The breakfast was a joke. It was convienant to the base, no places to dine close by.

By on Sep 23, 2015