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Red Roof Inn San Antonio Lackland

2.0 out of 5.0

Recent guest reviews

This Motel needs to be shutdown and renovated...I didn’t bother having breakfast there. Dead roach, ant motel, Cleaning Staff looks Suspect...moldy smell and dirty sheets. I don’t like these comments..RedRoof needs to get it together and train everybody probably. I’ve never stay in a Motel that places stickers on the wall telling you we’re not responsible if something is missing in your room when you return.

Not clean. Towels not clean. Flies came out of sink drain when water was turned on. No bucket for ice. Toilet not clean. No guest computer in lobby. Furniture not clean. Looked like a truckers dump. No elevator for second level. Hated the stay.

Bare minimum breakfast; room was just ok. Pool was ok. Enjoyed the tv.

Staff was very helpful and courteous. Great location for where I planned to visit.

Was not acknowledged by staff to check in for at least 5 min., we waited awkwardly while she was on the computer. She was not friendly at all. Area around hotel was sketchy with people hanging around the grounds and later we were alarmed by yelling and swearing outside our room. Room was dirty! Greasy floors, broken tiles, furniture had paint marks, bedspread looked dingy...nothing like the website photos! If I knew the area at all I would have changed hotels but I need to be close to the lackland AFB, as my daughter was graduating and needed to be close by..what a shame this hotel is an embarrassment to the area and tricks AF families due to location..it is a dump!

Mold in tub, drain clogged. Stains on comforter. Room smelled like urine. We got two rooms and both were in the same condition. Definitely in a bad neighborhood. Staff were very unfriendly. Worth paying more money for a nicer hotel. Stay away!

Room was kinda nasty and small Looked nothing like pics. But it was cheapest iut there. So get what you pay for staff was very nice and helpfull A++

The shower rod was broken. I reported it and it never got fix the whole time I was in the room. There were roaches. When I would ask for extra towels the staff would get upset. I needed extra towels so the bathroom floor wouldn't get all wet from the shower.

It was OK , not much to say about my experience . It was a place to sleep.

The room was not very clean and I killed at least 3 roaches which kept me up at night. The staff was friendly, but the room itself was a bit scary. You definitely get what you pay for. I was there for my son Airforce graduation and it was a few minutes away from his base which actually was good.

For the need I had it was great. Just needed a place to crash as Air Force Grad is super busy. Staff was excellent. Rooms clean and bug free. Small breakfast served in morning. Waffles, cereals, fruit.

It was very disappointing to see how awful the hotel room is. It smelled, the bathroom was dirty, on the second day, our towels were taken away and NO NEW TOWELS were left inside the room. The chair was dirty. I will be contacting corporate about this. There is NO REASON why these rooms should be in this condition with them being SOLD OUT always due to the closeness of the Airforce Base. OWNERS must be REAL TERRIBLE in not spending the money to re do / update the property. TERRIBLE!!! Everything else was sold out so we couldn't move to another hotel but I will NEVER RECOMMEND this for anyone. PEOPLE be prepared to be disappointed. The only GREAT THING about this hotel is THE LOCATION!

This is my second time with redroof that's disappointing the restrooms were so nasty falling apart and cracking I had cigar ashes on my bed and it smelt so bad of cigar.I'm sorry I will not be looking into anymore redroof inn.

Room was small & cramped. Not very clean. Our sink was clogged & we told the front desk but I don't think they did anything about it because when we left it was still clogged. We were given 2 bath towels for 4 people. The staff was not very welcoming or pleasant at all.

Room was dirty. The bed was dirty had stains on the sheets hair on the pillow. The refrigerator and microwave were dirty. The bathtub was completely stain and filthy cracks in the walls. Continental breakfast was mediocre. Bananas were rotten did not have the juice machine working. Ice machine did not work.

The hotel is so out of date, it really needs an update. The room was okay. The a/c barely worked. The a/c int he exercise room was coming off the wall it didn't work at all. Although the staff was very nice the hotel was just dingy and dirty.

Went for my sons graduation from Lackland AFB, it was OK for the prices. Had roaches!

Lots of meth heads rate outside your door. Don't go there ever

Had to change room 3 times. RM 1 was not cleaned. RM 2 a/c stopped working we had to change rooms again. RM 3 no towels, called office and waited. Finally had to go to office and get them.

You just don't feel safe. It's a dump. Not a place for families.

6861 US Hwy 90 W San Antonio TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a leisurely stroll of Wilford Hall Medical Center, Red Roof Inn San Antonio Lackland is within a 10-minute drive of Port San Antonio. This motel has 93 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Shops at Rivercenter and Alamodome are also within a 15-minute drive.


Dining

Start your day off right with a free continental breakfast.


Rooms

All 93 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and cable TV. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

Guests of Red Roof Inn San Antonio Lackland have access to an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Deluxe Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Red Roof Inn San Antonio Lackland

Everyone (25) Business (5) Couples (14) Family (54) Other (8) Friends (4)
1

breaking bad...

Everyone
Dirty Moldy Airconditioner Dirty sheets Welcome Glass after 12am Dead roach

This Motel needs to be shutdown and renovated...I didn’t bother having breakfast there. Dead roach, ant motel, Cleaning Staff looks Suspect...moldy smell and dirty sheets. I don’t like these comments..RedRoof needs to get it together and train everybody probably. I’ve never stay in a Motel that places stickers on the wall telling you we’re not responsible if something is missing in your room when you return.

By , from ———— on Nov 13, 2017

1
Everyone

Not clean. Towels not clean. Flies came out of sink drain when water was turned on. No bucket for ice. Toilet not clean. No guest computer in lobby. Furniture not clean. Looked like a truckers dump. No elevator for second level. Hated the stay.

By , from Clearwater, FL on Oct 27, 2017

2
Everyone

Bare minimum breakfast; room was just ok. Pool was ok. Enjoyed the tv.

By on Oct 23, 2017

4

pleasant stay

Everyone

Staff was very helpful and courteous. Great location for where I planned to visit.

By , from Texas on Oct 16, 2017

1

awful

Everyone

Was not acknowledged by staff to check in for at least 5 min., we waited awkwardly while she was on the computer. She was not friendly at all. Area around hotel was sketchy with people hanging around the grounds and later we were alarmed by yelling and swearing outside our room. Room was dirty! Greasy floors, broken tiles, furniture had paint marks, bedspread looked dingy...nothing like the website photos! If I knew the area at all I would have changed hotels but I need to be close to the lackland AFB, as my daughter was graduating and needed to be close by..what a shame this hotel is an embarrassment to the area and tricks AF families due to location..it is a dump!

By on Oct 12, 2017

1

disgusting

Everyone

Mold in tub, drain clogged. Stains on comforter. Room smelled like urine. We got two rooms and both were in the same condition. Definitely in a bad neighborhood. Staff were very unfriendly. Worth paying more money for a nicer hotel. Stay away!

By , from Colorado on Oct 10, 2017

3
Everyone

Room was kinda nasty and small Looked nothing like pics. But it was cheapest iut there. So get what you pay for staff was very nice and helpfull A++

By , from Oakland Maine on Sep 7, 2017

1
Everyone

The shower rod was broken. I reported it and it never got fix the whole time I was in the room. There were roaches. When I would ask for extra towels the staff would get upset. I needed extra towels so the bathroom floor wouldn't get all wet from the shower.

By on Jul 11, 2017

3
Everyone

It was OK , not much to say about my experience . It was a place to sleep.

By on Jun 10, 2017

2

it worked for what i needed at the time

Everyone

The room was not very clean and I killed at least 3 roaches which kept me up at night. The staff was friendly, but the room itself was a bit scary. You definitely get what you pay for. I was there for my son Airforce graduation and it was a few minutes away from his base which actually was good.

By , from San Antonio, Texas on Apr 23, 2017