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Quality Inn & Suites

2.5 out of 5.0

Recent guest reviews

Amanda at front desk was great. She should manage the hotel or get a job at a better company. Bed-wrapped in plastic, sweat all night. Hips hurt for two days afterward. Hotel under renovation but was not told when booking.Renovated rooms were terrible other than new carpet and paint. Breakfast was bad. DID NOT GET ANY WAKE-UP CALLS. That could have been a disaster with my business but I woke up on my own. No conditioner. Low water pressure.

The staff was pleasant. Hotel was close to where I wanted to be. Getting in and out of the general area of the hotel was easy.

Rude staff, horrible smell, uncomfortable mattress, worst experience ever. Everything looked run down. I wouldn't stay there even if it was free

It was a ok place for the price .everything was to ffar to go eat.

I WAS JUST THER LAST WEEK FOR FOUR NIGHTS AND ENJOYED OUR KING SIZE SUITE ROOM... ROOM SERVICE WAS GREAT!! I WILL STAY HERE AGAIN MY NEXT TRIP TO SAN ANTONIO

The place was great for the price. Our rooms were nice and seemed remodeled and were nice. The hotel itself seemed kind of old and rundown, but inside our room was great. My wife and I were visiting and the room fit our needs perfectly.

The buildings are dated but the rooms are updated and relatively nice, not top of the line, but have stayed in worse. Felt relatively safe in the location. The night person was very accomodating as I got in around 2am and let me inside due to the storm. Breakfast selection was very limited. Had waffles which was the best part. Could use some improvements with the breakfast overall.

Great location, close to AT & T Center. We'll stay here again

No problems during our one night stay at this hotel. Minutes from AT & T Center. Overall good experience. We'd book here again!

we arived at the Hotel on sat 20 Oct and we were not greeted with very much curtesy. The Front desk staff was very rude and very slow at getting us checked in. When we got to our rooms they reeked horribly of bleach and were not in the best condition for the price of the rooms. We have stayed at cheaper hotels that had much better service and cleaner rooms. I would not recommend this hotel to my worst enemy. one of our rooms the toilet seat feel off and the wash sink faucet wasnt even attached to the sink. definately my worst stay ever in San Antonio. We couldnt even enjoy the pool as it was green and very dirty looking. The sheets had cigarett burns in them and the safety lock for the door wasnt even properly attached to the door for safety measures.

Our suite was ready right away when checking in! Pleasant service from front desk! Bed was very comfy! From the outside it looks like an old hotel but the inside is updated-- very nice and modern!

Our family went on a San Antonio vacation. The only thing we did at out hotel was sleep. The room was smocking after we had booked non smoking, the carpets were wet, the fixtures on the ligh switches and the lamps were broken, the sheets were dirty and there were a few bugs. The pool had broken tables and chairs and the water was not clean. The tables around the pool were also ver dirty. It was not a great experience. The staff was unfriendly as well. The rooms were also very loud, you could hear everyone running around in the hall and talking.

My boyfriend had a basketball tournament so we just needed a place to rest up for the weekend. The hallways were kinda smelly and it was very hot walking into the room. The air condition didn't make the room cooler for about another 2 hours after we got in. I tried calling for more towels but no one answered, and I had been informed that a employee party was going on so I'm assuming that's why no one answered in the front.

Older facility kept clean with friendly staff. Quiet though just off the freeway. For out of town folk the Texas service road system takes a bit of getting used to. Just 5 minutes from $8 parking at convention center.

We were there for my husband on a busness trip. We have used that hotel before and everytime we o we have a conveiant clean room with friendly service. It is always nice to go there.

Location is close to highway, convenient to get to places. Room is clean and spacious. There's microwave and refrige in the room. AC is loud, but I don't use it during the night since room temp is OK during Christmas. Breakfast is very simple. In general, u get the price's worth.

The hotel is confortable, the only problem is that there was only hot water in the room. And the signal of the wi-fi, was very poor.

Went for conference. Got deal at conference. They charged more for conference people going directly through hotel. Staff very nice but place needs some renovation. Would go there again.

It's a good hotel to stay, at the time we went they were some arragements to the hotel. Rooms are clean, just one thing not very one was the the floor sound when you walk.

Older motel, was okay for what you spent..... dining room was dark and the hallway smelled like raw sewage.

3817 North PanAm Expressway San Antonio TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in East San Antonio within a short walk of Splashtown, Quality Inn & Suites is within a mile (2 km) of Brooke Army Medical Center. This hotel has 62 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. Also close to this San Antonio hotel are AT&T Center and San Antonio Botanical Gardens.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 62 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and video-game consoles. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include free local calls, safes, and ironing boards.


Property features

Guests of Quality Inn & Suites have access to an outdoor pool, a 24-hour fitness center, and a spa tub. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and tours/tickets. Other amenities at this family-friendly hotel include free WiFi in public areas, a meeting room, and a business center.

Room options

Suite, Multiple Beds, Non Smoking

King 2 | Sleeps 4

Junior Suite, 2 Double Beds, Accessible

Full 2 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Quality Inn & Suites

Everyone (2) Business (4) Couples (3) Family (13) Other (3) Friends (3)
1

it was a big mistake to stay here

No one

Amanda at front desk was great. She should manage the hotel or get a job at a better company. Bed-wrapped in plastic, sweat all night. Hips hurt for two days afterward. Hotel under renovation but was not told when booking.Renovated rooms were terrible other than new carpet and paint. Breakfast was bad. DID NOT GET ANY WAKE-UP CALLS. That could have been a disaster with my business but I woke up on my own. No conditioner. Low water pressure.

By , from Grand Prairie, Texas on Oct 18, 2016

Review comment responded on Oct 27, 2016

Dear Bill, I am very sorry to hear that you were uncomfortable during your stay with us. I further apologize for the inconvenience caused by the on going renovations. Your concern will be escalated, I assure you that our key people will carefully look into your review and will address accordingly. I hope we could have the opportunity to make up for our shortcomings. Kind regards.

2

disappointed

Everyone

The staff was pleasant. Hotel was close to where I wanted to be. Getting in and out of the general area of the hotel was easy.

By on Sep 11, 2016

Review comment responded on Oct 27, 2016

Dear guest, Thank you for bringing your concern on the quality of clean in the room we provided you. Please know that your business is very important to us, we will do our best to make your next visit a better experience. Kind regards.

1

bad, smelly, uncomfortable hotel

Everyone

Rude staff, horrible smell, uncomfortable mattress, worst experience ever. Everything looked run down. I wouldn't stay there even if it was free

By , from Amarillo, Tx on Jun 14, 2016

Review comment responded on Jul 5, 2016

Dear Jessie, I regret that you were not very pleased with your stay here at our hotel Your comment on the cleanliness, bed, services and your overall assessment of your experience at our hotel will be shared with our team for reference. We will work together in improving our services so we can serve our guests better. We hope to see you again soon. Have a lovely day.

3

ook place

Families

It was a ok place for the price .everything was to ffar to go eat.

By on Apr 26, 2015

4

summer vacation 2014

Families

I WAS JUST THER LAST WEEK FOR FOUR NIGHTS AND ENJOYED OUR KING SIZE SUITE ROOM... ROOM SERVICE WAS GREAT!! I WILL STAY HERE AGAIN MY NEXT TRIP TO SAN ANTONIO

By on Jul 28, 2014

4

great place!

Families

The place was great for the price. Our rooms were nice and seemed remodeled and were nice. The hotel itself seemed kind of old and rundown, but inside our room was great. My wife and I were visiting and the room fit our needs perfectly.

By on Jul 15, 2014

3

get what you pay for

BusinessTravelers

The buildings are dated but the rooms are updated and relatively nice, not top of the line, but have stayed in worse. Felt relatively safe in the location. The night person was very accomodating as I got in around 2am and let me inside due to the storm. Breakfast selection was very limited. Had waffles which was the best part. Could use some improvements with the breakfast overall.

By on May 15, 2014

5

good place to stay

GetawayWithFriends

Great location, close to AT & T Center. We'll stay here again

By on Mar 10, 2014

5

nice hotel, friendly check in staff

Families

No problems during our one night stay at this hotel. Minutes from AT & T Center. Overall good experience. We'd book here again!

By on Mar 10, 2014

1

very bad stay

Families

we arived at the Hotel on sat 20 Oct and we were not greeted with very much curtesy. The Front desk staff was very rude and very slow at getting us checked in. When we got to our rooms they reeked horribly of bleach and were not in the best condition for the price of the rooms. We have stayed at cheaper hotels that had much better service and cleaner rooms. I would not recommend this hotel to my worst enemy. one of our rooms the toilet seat feel off and the wash sink faucet wasnt even attached to the sink. definately my worst stay ever in San Antonio. We couldnt even enjoy the pool as it was green and very dirty looking. The sheets had cigarett burns in them and the safety lock for the door wasnt even properly attached to the door for safety measures.

By on Oct 23, 2012