Marriott San Antonio Northwest3.5 out of 5.0
Recent guest reviews
I travel all over the country. This is the FIRST HOTEL PROPERTY I’ve stayed at (no matter the brand) that did not have a desk in the room. As this is suppose to be a Marriott not one of their more economical properties Corporate Marriott should be ashamed. There is no chair in the room. If your on business and need to use your laptop forget this property. Even their property description is falsifying their amenities. “Electric outlet desk level” NO DESK! Want ice ....go to the 11th floor. This is not labeled as one of their economical properties where this may be the case. CORPORATE MARRIOTT SHOULD BE ASHAMED.
I read the reviews online and was like “ this must be too good to be true”. WOW!!! It was fantastic!!! First of all let me start with my check in. The young man on duty was wonderful!!! His customer service was the best I’d seen in a hotel in forever!! I got up to my room and expected it not to look like the pictures online. It wasn’t. It was even better in person. Looooved the balcony. It was on the highway side, but I loved hearing the cars go by. It actually helped me to sleep better. (I’m from a city). I really loved how comfortable my bed was and how neat and clean the room was. The walk-in shower was huge. The room service was exceptional!!! I ordered a pork chop meal. I wasn’t expecting a giant- sized thick cut, but it was HUGE!! Not only that it was extremely moist. They got to my room so quickly. I had the meal package so breakfast was included. I tried it the first day expecting not to enjoy it. I was SO wrong!! Everything was fresh. The fruit was sweet as well as the juice. The bread was fresh. So let me tell you about the omelette stop order. THEY WERE SOOO DELICIOUS!! I haven’t had a omelette that good in a really long time. I think the omelette chefs name was Brianna. She was friendly and kind. I loved the breakfast so much I set my alarm so I could enjoy my meal every day. (I had planned on sleeping in). When I checked out, I told the woman at the front desk that I enjoyed my stay so much she actually gave me a high five! 😁 It really felt like I was at home. My overall stay was so amazing that whenever I come to San Antonio this will be the only hotel I come to. I enjoyed the fact that it was close by everything. Navigating around town was a snap. I was thoroughly amazed!!😍😍😍
The staff took great care of us. The openness with the remodel is beautiful. Breakfast buffet was delicious and service above and beyond. The bed was very comfortable. Enjoyed our stay. Sonia Pena did an excellent job along with her staff
So, the Concierge level is very nice - it's open and there is a nice breakfast and nightly appetizers and drinks. It's really great. I had a room near the elevator and there was a large teenager group. They were very loud - opening and closing doors and running through the halls till about 11PM. then they woke up at 4AM and were loud again. I'll ask for a room at the end of the hall, next time. The air conditioning is very loud which i've seen in other reviews.
Don’t say here if Your a business traveler because there are not enough outlets in the room for a phone charger and or a laptop charger. Also there is no desk. What is in the room is a copper TV tray. The sofa in the room has several stains wine/coffee maybe beer. The WiFi is extremely slow and no hdmi available. Trying to get a goods night rest the ac is rather loud and makes it difficult to rest and the bed is lumpy and not comfortable oh an the shower was clogged in the room water kept rising and was leaking around the toilet. Wanting to eat at the hotel restaurant the restaurant is always closed. And the breakfast buffet not impressed The service is what you’d expect at a limited service such as a motel. This isn’t a place to impress clients or guests. I tried to Voice my concerns and was unsuccessful. It was easier checking out however that alone was a task in itself poorly trained staff they were nice just seemed like no one new what was going on and that was throughout the hotel. This place used to be nice too I do miss Irena the bartender who worked at the old bar River City Cantina
Stay 10/16-10/18 unfortunately. Marriott rewards member. Yes, they have updated the common areas and bedrooms. Beds good. However, room dirty, vanity area small, loud dated a/c.. Updates like a pig in a dress. Multiple stains, carpet worn down, a/c vent disgusting, popcorn ceiling. Cigarette smell in common areas. M level (ie: club level) a/ c broke and portables in lounge area. I'm wearing my flip flops in room, if that tells you how it is. I will not stay here again.
I travel a lot and stay in mainly Marriott hotels. This hotel has a friendly staff but a terrible location and accommodations. Definitely not “Marriott quality”. The hotel is old and is in dire need of renovations. My family and I stayed here for a quick weekend vacation to SeaWorld and were disappointed to say the least. The only reason we did not leave at check in was the friendly staff. Marriott needs to help them by renovating the hotel please!
Good way of keeping reputation. Service was kind, hospitable. Beds are comfortable, soft, clean. Breakfast included is very good and the place is nice and roomy. The pool was not appealing this time of the year.
I stay at this particular location one to two time a month. Service is consistent. It is awesome. Rooms are clean and comfortable. Staff is top notch. This hotel is kind of tucked in a quiet out of the way location. You will not be disappointed.
I've stayed at the Marriott Northwest several times and the room was cold felt so good, i like how i could look out my room window and see the whole lobby it's beautiful inside! Also very quiet slept on the bed it was like laying on a cloud. Slept good and waking up to having complimentary breakfast was even better i love the staff very self mannered and they're all lovely not to forget the most amazing Chef i believe her name is Briana, Chef Briana does an amazing job she helped my husband and i very well she took care of us while we had breakfast it's amazing to feel comtorable and just like if we were "at home", she would walk our plates to our table she makes good omlettes she knew exactly what i wanted the three days we stayed... It was great!!!!!! We will be staying again!!!!!
Reviews from Trip Advisor
49% of guests recommend this hotelTotal of 87 reviews