Marriott San Antonio Northwest3.5 out of 5.0
Recent guest reviews
We walked into our room & it was updated and better than we expected for such a low price. I was pleased our room had a mini fridge and has a small coffee maker, and the bath towels are actually a larger size so we can wrap it all around our adult bodies without giving a peep show to the kids. The shower is large & the water pressure is great!! The complimentary shampoo & conditioner was great as well. I highly recommend staying here.
I really hate giving a property such a low rating, but it is deserved here. I stay close to 80 nights in hotels per year, so I am well-versed in a properly run hotel. This is not one of them. First, the good. This property has a well-meaning staff. I was checked-in by Keo. He was helpful and accommodating. I asked for a room on the highest floor and one was provided. When Keo saw me later that day he asked if the room was to my satisfaction. As soon as I told him about the issues I encountered, he immediately asked to put me in another room. I declined because we had already unpacked and I didn't think another room would be better. The staff at the hotel restaurant Asado Urban Grill and the M Lounge are all friendly. I get the sense that they are all hard working folks with not much to do. Ilia helped with extending my check-out time and my check-out. She asked about my stay and we talked about the issues encountered. She apologized profusely and promised to bring the issues up with management. The issues are numerous. Although the hotel is refreshed, the remodel is truly half-hearted. It's the idea of slapping lipstick on a pig. While the rooms are updated, they still have popcorn walls, old style electrical outlets, stained furniture, stained carpets, an aging air conditioning system, and funky odors. My room safe was locked with an open door preventing me from using it. The lobby is also updated, but it looks dim and uninviting. Many rooms have windows that open to the interior of the property, which is strange but not unheard of. Many Hyatt Regencies were designed this way on purpose, because they wanted to feature their interior atriums. This hotel does not have an interior atrium aside from a few plants. All of the above is not ruinous. However, my second night's sleep was cut short at 2am with emergency tones and an announcement to evacuate the property. The fire department came and left. The official story is that someone was smoking in the stairwell. Their official story for their previous evacuation is that it was a disgruntled family that booked on Priceline and their child pulled the fire alarm at 1am. Truth is, whatever the story, you've ruined many guests' sleep. That is the one cardinal rule you cannot violate as a hotel operator. This is where we go to rest our heads; it is our home away from home. We are relying on you to allow us a good night's sleep. This property failed us here. The security staff should be first alerted to the fire. Only after verifying it is not a false alarm (i.e. child pulling the alarm handle or smoker in the stairwell) should an alarm be sounded and emergency personnel dispatched. Otherwise, you've unnecessarily woken your guests and wasted the fire department's time. On Saturday night, we returned back from dinner around 10pm and walked past a prostitute by the front door. I know this is not a case of mistaken identification because it is mentioned in other reviews and the hotel staff confirmed they have had problems with this issue. They blame third party booking sites that prevent them from vetting out those unwanted guests. Surely, they can do better. To me, I get the sense that this property is so under booked (Marriott prices rooms as low as $80/night) that they are willing to take any guest. Funny thing is that this property even takes guests that are not even paid guests. The swimming pool connects to a back parking lot. During our stay, locals would park their cars, bring their own towels, and use the pool. That does not feel safe. Speaking of the swimming pool, this is the cloudiest pool we have ever encountered. On one hand, you can blame sunscreen coming off in the water, but every pool has this problem. Something is seriously wrong with the pool pump here. The water is bitter in a very not pool-like manner (it is not chlorine, tri-chlor, or potassium _____sulfate). The water is not right and I truly hope management looks into this. Also, no one cleared the leaves in the morning as is typically done at every hotel I have stayed at. I ended up doing it for them. Also, while we were there, it felt like a ghost town in the restaurant and in the M Lounge. On a Sunday morning there were only two parties at Asado Urban Grill and on Monday morning there were only two parties at the M Lounge. It felt strange to us. I travel a lot and breakfast is usually filled with hustle and bustle in a hotel. This hotel has potential it is not reaching. The M Lounge is updated. The great room has very high ceilings and could be an inviting gathering place. At the same time, there are many small things they could address. For instance, in the bathrooms next to the M Lounge the tiles on the walls are new, but they couldn't even be bothered to wipe the ceramic residue off of the tiles (from when they were stacked in the box). Electrical outlets can be easily updated. They could install a room key lock on the pool fence. They should invest in a carpet cleaner to steam the hallways and rooms. They need an upholstery cleaner to get the stains out of the sofas. Put an ozone generator in the rooms to help scrub the air of its strange odors. The air conditioner return filters need to be replaced. Hire a security officer to patrol the hotel and screen fire alarms. Put up cameras in the stairwells and by the fire alarm pull stations. I know these things come at a cost, but the alternative is that the hotel further declines with low cost third party bookings (and their associated guests). I could go on, but I am sure management is constrained by a budget. I originally booked a room for July, but I am definitely cancelling my reservation. I wish this property the best in turning things around.
Was upgraded to a very nice suite with high ceilings, recessed lights, huge balcony, huge tub. All staff were very pleasant and helpful. M lounge and bar area very nice. Only negatives were that air conditioner had a really hard time cooling the large space of the suite - and this is south Texas, and the pool was quite plain - not very inviting. For the price, the suite upgrade made it a very worthwhile stay.
Check-in and out was a breeze when we stayed. But come to find out my daughter left her phone in our hotel room. We called over 6 times, left messages for the general manager and nobody has reached out. Instead they swear nothing was found. They won't even look into who did housekeeping on our check- out date. Filed a theft police report with SAPD now.
First impression was good very nice lounge bar area. But then the room, was very small no desk, sink has no counter space. Bathtub is very small,I am here with my husband, he is here for a business training. I am not impressed at all I travel alot for work as I am a sales rep. Never have I stayed is a hotel this bad. Coffee pot sucks no kcup? What? thought every hotel had them. Went to fitness room today and water chiller was empty. Was wanting to swim pull is dirty and not heated and no hot tub. And worst thing if all haven't seen the housekeeper in 2 days she has not cleaned our room. I will never stay in a Marriott again.
I booked this hotel 2 weeks in advance under my Marriott Rewards profile, gave my credit card and got my confirmation, and tried to check in at 11:30pm tonight. The lady thanked me for my loyalty and then proceeded to “look” for my room for 15 minutes and finally told me they had given my room to someone else. She told me some people were being turned away for overbooking but that we weren’t one of the ones supposed to be turned away. I am just appalled at the unreliability of Marriott. I had a wonderful experience at the Columbus OSU location, but am reconsidering ever booking again with Marriott. NOTHING was offered to me or my husband for the inconvenience. My husband was trying to be nice and offered to drive the 2 1/2 - 3 hrs back home. We were tired and had a couple drinks earlier at dinner — which is why we booked this hotel..... The lady seemed relieved of this and couldn’t figure out how to work the computer and then kept mentioning to her coworkers that were attempting to help her scramble to find a room, “never mind, they are going to drive, it’s only 2 hours.” I am so pissed off. I couldn’t wait to come home and write this experience to save someone else the trouble. The only way I will book Marriott again is if they make this right and offer me a room at another location.
Stayed here on a business trip . The room was well appointed, although the bathroom could do with an extra towel hook. The only other challenge was that I found the moveable table found at the lounge (which is really the only desk space), was too high for the seat. It made it almost impossible to be at a comfortable height while trying to work on my computer, so I gave up. It's not the hotel's fault, but it's Corporate's fault for allowing a decorator/buyer to find something which looks good, but isn't always practical. It's not the first hotel with this issue, and it's not just Marriott either. Staff in the M Club were great and offerings were good. Had supper and also breakfast there the following morning. The shuttle service to the airport was a bonus but you need to plan ahead and book a seat. While the hotel is near a freeway, I didn't notice the traffic noise unless I opened the window, so I'd say it was reasonable a soundproof room.
I had to stay there for work purposes, dirty carpet, cockroach in the shower, most of staff is rude (a couple of exceptions) pretend to listen but never followed up when told about an issue. Got changed to another room, carpet even dirtier I could actually smell the dust (stayed away most of the day just went in at night to sleep). If you suffer from allergies stay as far away from this hotel as possible. Had a co-worker in a different room who started itching all over the place, she was given Benadryl, changed to a different room and they took her clothes to the cleaners (bed bugs maybe?) . Worst stay in a hotel ever, unfortunately due to work I had to be there. NEVER AGAIN!
Great hotel, clean rooms and very friendly staff. The M Club staff is great and it is a nice place to hangout and get some work done. The hotel has a nice gym to get a good workout. I would recommend this hotel to business and family travelers.
The hotel has been redone and they have removed all desks (lots of Marriott hotels are doing this it seems). The room has a small shelf like table that stands in front of a couch. I am relatively tall and even with that, it is impossible to work since you sink into the couch. As I type this my laptop is at chin level. Asked why, one of the managers says it is intentional--they want guests out of their room working in the lounge area where they are more likely to buy drinks, snacks, etc. People, I was told, today, don't want to work in their rooms. They prefer working where other people are around. Who knows? But it is quite annoying.
- Free WiFi in public areas
- Free parking
- Onsite dining
- Free airport shuttle
Marriott San Antonio Northwest is located 2.7 mi (4.3 km) from South Texas Medical Center and within a 10-minute drive of Huebner Oaks. This 295-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour fitness center. It's near the airport and also close to North Star Mall.
This hotel serves as home to a cocktail bar, along with a brasserie that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
All of Marriott San Antonio Northwest's 295 air-conditioned rooms provide sofa beds, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include free weekday newspapers, safes, and phones.
Guests of Marriott San Antonio Northwest have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include 11 meeting rooms, conference space, and a 24-hour business center.
Reviews from Trip Advisor
49.0% of guests recommend this hotelTotal of 124 reviews