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Marriott San Antonio Northwest

3.5 out of 5.0

Recent guest reviews

People and their service is exceptional. But the room I stayed in is darkish (which is what other rooms might have looked like), dark carpet, and oldish carpet. I didn't find the ambiance that great, but that's probably just me. Biggest turn off is that it's in a weird location where you really can't get anything easily, nor could you get to this hotel easily. You will need to go through highway U turns 3 times to get to this hotel if you coming from north side. I didn't find an indoor pool, I wish there was, but I didn't determine my rating based on this factor at least. Also a heads up; it takes Gold to have access to the Lounge.

As a lifetime platinum member with over 1.8 million Marriott points, I must say this is one of the poorest properties I have stayed at in years. Arrived at the hotel around noon in my room wasn’t ready they told me it would probably be three hours until a room was available. They did not take my phone number so that I could be notified when the room was ready, they did not acknowledge my status. When I called at three to see if the room was ready, someone at the front desk said they would check and call me back and of course they never did. I called for the courtesy shuttle to pick me up at the airport and was told it would be a 10 minute wait. It ended up being 28 minutes as I was standing outside on a very cold day. Placed an order to go at the restaurant after three people behind the bar were talking and finally acknowledged me. They set me back to my room with a $30 meal and a packet of plastic utensils. There aren’t decent restaurants close to this property. Not a good experience.

Stayed a night for the first time this week. I travel to SA frequently and go-to properties were either full or had really high rates this week. Hotel is located in a weird spot; literally in the shadows of the I-10/410 interchange. Check-in was slow (I did use mobile check-in and arrived before 4PM) and did not receive the room type that I reserved. Rooms look to have been updated with new wood accents and a faux wood floor in the bathroom area. Popcorn ceilings remain, vents were filthy and the sliding bathroom door was not installed properly causing it to wobble inside of its track. Bed was good though and I slept well. Ordered room service and soup was ice cold. All in all not a good location for my needs and i hope they work out some of the bugs for others in the future. I will stick to my go-to properties elsewhere.

I’ve stayed here many times in the past, not always happy as previous reviews have indicated. This time I was in for one night in room 1010. What a difference! The hotel has been completely renovated and is beautiful! My room was great, only comp,ain’t would be the amount of cold air coming in from the balcony doors - those are original. Everything else was perfect, from check in, dinner at the bar and check out for an early morning flight. Definitely planning a return.

First family outing that including new daughter in law. Perfect location to take advantage of area shopping, mass transit and shuttle service. Hotel staff was excellent and the shuttle driver was very helpful.

This property has been recently remodeled, however for a family stay, I have to reduce the stars I am giving. The attached picture tells the story: it doesn't close completely! Its a slider that wobbles and just doesn't cover the opening completely. However, the staff was excellent. The coffee shop staff was friendly and helpful. Note: the hotel shuttle is not available for late arrivals. This was not a problem for us, but do you are aware.

The hotel is beautiful and our room facing the city was perfect to enjoy the fireworks! The bed was very comfortable and the room was clean, spacious and inviting. The common area around the restaurant and bar is large and able to accommodate many people and not seem noisy.

The hotel is conveniently close to the attractions in San Antonio, including The Alamo. The hotel staff are super friendly and helpful and the room was spacious and very comfortable. We had a great view of the city from our room and even was able to enjoy the fireworks on New Years. I highly recommend this hotel.

This Marriott has been remodeled and everything is 'NEW'. Great location and all their employees were very friendly and helpful - even on New Year's eve. We will definitely return to this location in the future.

I stayed at this property on 3 occasions while working in San Antonio from July 2017 until October 2017. I stayed at other properties in San Antonio during my 4 month assignment to be with coworkers, but I kept coming back specifically for the service, personality, hospitality and professional presence of NICO, front desk staff member. Once he new your name, he would call you by name as soon as you walked through the door (each day of your stay). This was not a warm and fuzzy boutique hotel but you really felt WELCOMED AND GIVEN the personal attention of a Marriott Elite member. When in San Antonio you just make it a point to stop in and experience the EXCELLENT CUSTOMER SERVICE of NICO. He represents this property very well and it is conveniently located between Sea World and the famous River Walk.

3233 NW Loop 410 San Antonio TX

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Within a short walk of Malibu Castle, Marriott San Antonio Northwest is within 2 miles (3 km) of Wonderland of the Americas Mall. This 295-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour fitness center. It's near the airport and also close to North Star Mall.


Dining

This hotel serves as home to a cocktail bar, along with a brasserie that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

All of Marriott San Antonio Northwest's 295 air-conditioned rooms provide sofa beds, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include free weekday newspapers, safes, and phones.


Property features

Guests of Marriott San Antonio Northwest have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 11 meeting rooms, conference space, and a 24-hour business center.

Room options

Room

Full 2 | King 1 | Sleeps 4

Club Room, Balcony

Full 2 | King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

49% of guests recommend this hotel

Total of 105 reviews