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La Quinta Inn San Antonio I-35 North at Toepperwein

2.5 out of 5.0

Recent guest reviews

Hotel is nothing like the picture no cold water sick and bathroom did not work well room smelled old

Very old facilities. Everything in the room was old: the beds, chairs, bathroom, etc. We even killed several cockroaches, terrible experience. PLEASE STAY AWAY of this "hotel".

After booking online, I arrived and was told my room was just given to a walk-in customer a few minutes before I arrived. I was still charged! I don't know what to do, but I need my money back. This is absolutely unacceptable.

Older hotel with some upgrades (flooring and bedding). We traveled with our school group from Oregon and rented three rooms for three nights. We rented the largest room for the kids and they did not get any service to the room on two of the three days. Outside and inside appearance of the hotel are not real clean. The youth room had dead potato bugs in the entrance (many, many) which they had to clean themselves with a broom given to them by the front desk personnel. The front desk staff was helpful, there were things beyond their ability to control i.e, broken ice machines, potato bugs etc. Breakfast was well stocked and good. This hotel is a long way from downtown San Antonio.

Water leaking from the AC. Very old building. Staff was friendly while checking in, but the one while check out was not friendly at all, showed to me her disappointment that she had with someone else on the phone call. I wouldn't recommend to my friends.

Clean "family suite" room with 2 queen beds a king, but nothing like the stock picture. Our bathroom had a strong mildew smell. The breakfast was good.

Staff was really nice .. No problem there. But the room wasn't clean, the wrapper of the soap was behind the bathroom door and money behind the night stand .. Things that very noticeable weren't cleaned ... The shower constantly switched between hot and cold (which was kind of annoying) and it wasn't very clean either. I've been too a few La Quinta hotels before and didn't have these problems.

Daughter left a charger. Called ahead to come back to get it. Room was cleaned and charger is gone. Just annoying.

the light above the table did not work, the power cord was cut at the plug. also the towel rack was missing but screws left in the wall.

Only stayed one night. Room was clean, quite, well-supplied, and comfortable. No complaints with the room.

When I looked at the photos I didn't realize the room doors were facing outside. This is the second time this has happened and I refuse to stay at La Quinta again. I felt very unsafe. The mattress' were very uncomfortable, my coffee machine was broken and there was mold in the shower. The lock on the door was loose.

The location is amazing close to everything. Room was big and comfy, but needed a bit of cleaning. Pool was great.

everything was great! thanks for everything! we enjoyed our stay!

Hotel served its purpose was not spectacular but not bad it's a safe place to stay

Good loc. for our purpose. Irregular housekeeping.had to ask for towels &coffee. Outside needs a good pressure washing. Not enough H.C parking. Room had odd odor. Maybe the A.C needs new filters. Asked to have the tub drain cleaned. Asked if they could make reservation for the next LaQuinnta. No. Went to a Mainstays. Better value anyway. Overall, not bad.

Great price for the night. Room was musty. Otherwise good

The hotel was okay it was updated but I guess its okay for the price, its outside of S.A. which we wanted since we were heading to San Marcos in the morning which took as about 30 mins to get to since the hotel was just outside of S.A. its beside a dealership so no noise out in the streets, nothing that was about this stay was that we could hear a kid crying either beside us or behind us it was for a good hr, but I guess has nothing to do with hotel. but overall it was okay.

Hotel is conviently located near the forum in less the 5 min boom ur there my biggest complaint is the bathroom the shower and toilet area it was dated and tub didn't drain the hotel did unclog but the next day it clogged again no skin off my nose but apparently there is an issue anyways don't let that scare you away its isolated I'm sure otherwise clean and convenient that's what we want right so give this La Quinta a whirl

This hotel was located and near to everything we needed. We had an awesome time with family. The staff at La Quinta were wonderful. Thank You for a great experince.

Room was clean and updated, but smelled like old milk. I think it was due to water standing too long. Didn't report it, but should have. Too close to busy traffic. Didn't sleep well.

12822 I-35 North San Antonio TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in North San Antonio - SAT, La Quinta Inn San Antonio I-35 North at Toepperwein is within a 10-minute drive of Rolling Oaks Mall and Joint Base San Antonio-Randolph. This hotel has 137 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Morgan's Wonderland is also nearby.


Dining

Free continental breakfast is included with your stay.


Rooms

All 137 air-conditioned rooms feature coffee makers, free local calls, and ironing boards. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also included.


Property features

At La Quinta Inn San Antonio I-35 North at Toepperwein, guests have access to an outdoor pool, free WiFi in public areas, and a meeting room. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include express check-in, express check-out, and laundry facilities.

Room options

Deluxe Room, 1 King Bed, Refrigerator & Microwave

King 1 | Sleeps 3

Deluxe Room, 2 Double Beds, Refrigerator & Microwave

Full 2 | Sleeps 5

Family Suite, Refrigerator & Microwave

King 1 | Sleeps 7

Room, 1 King Bed, Accessible

King 1 | Sleeps 3

Guest reviews for La Quinta Inn San Antonio I-35 North at Toepperwein

Everyone (10) Couples (8) Business (5) Family (23) Friends (2) Other (3)
1
Everyone

Hotel is nothing like the picture no cold water sick and bathroom did not work well room smelled old

By on Aug 23, 2017

Review comment responded on Aug 29, 2017

Thank you for reviewing our hotel. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Please accept our apologies and we hope you will return again for a better experience. Respectfully, Lacey LQ Customer Care

1

very old and dirty!!!

Everyone

Very old facilities. Everything in the room was old: the beds, chairs, bathroom, etc. We even killed several cockroaches, terrible experience. PLEASE STAY AWAY of this "hotel".

By on Jul 3, 2017

Review comment responded on Jul 10, 2017

Dear Dave, Thank you for your comments regarding your recent stay with us.  We find it very regrettable to hear that you were not satisfied with our furniture or cleanliness.  Rest assured, we have forwarded this issue to our management team for immediate repair.  It is our hope that you accept our sincerest apology for any inconvenience this caused and eagerly await the opportunity to serve you during your next visit. Respectfully, Lacey

1

i did not stay here.

Everyone

After booking online, I arrived and was told my room was just given to a walk-in customer a few minutes before I arrived. I was still charged! I don't know what to do, but I need my money back. This is absolutely unacceptable.

By on Mar 16, 2017

Review comment responded on Mar 18, 2017

Dear Guest: I’ve received your review of La Quinta San Antonio - I-35 North at Toepperwein. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn once again. Sincerely, Jose General Manager

3

not actually in san antonio

Everyone

Older hotel with some upgrades (flooring and bedding). We traveled with our school group from Oregon and rented three rooms for three nights. We rented the largest room for the kids and they did not get any service to the room on two of the three days. Outside and inside appearance of the hotel are not real clean. The youth room had dead potato bugs in the entrance (many, many) which they had to clean themselves with a broom given to them by the front desk personnel. The front desk staff was helpful, there were things beyond their ability to control i.e, broken ice machines, potato bugs etc. Breakfast was well stocked and good. This hotel is a long way from downtown San Antonio.

By , from Oregon on Mar 10, 2017

Review comment responded on Mar 12, 2017

Dear Rob: Thanks for taking the time to write about your experiences at our San Antonio - I-35 North at Toepperwein La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn as your choice for lodging accommodations. Sincerely, Jose General Manager

1

worst hotel ever

Everyone

Water leaking from the AC. Very old building. Staff was friendly while checking in, but the one while check out was not friendly at all, showed to me her disappointment that she had with someone else on the phone call. I wouldn't recommend to my friends.

By on Nov 27, 2016

Review comment responded on Nov 30, 2016

Dear Guest: I’ve received your review of La Quinta San Antonio - I-35 North at Toepperwein. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn once again. Sincerely, Jose General Manager

4

clean, but nothing like the stock pictures.

Everyone

Clean "family suite" room with 2 queen beds a king, but nothing like the stock picture. Our bathroom had a strong mildew smell. The breakfast was good.

By , from Arizona on Nov 24, 2016

2

expected better

Everyone

Staff was really nice .. No problem there. But the room wasn't clean, the wrapper of the soap was behind the bathroom door and money behind the night stand .. Things that very noticeable weren't cleaned ... The shower constantly switched between hot and cold (which was kind of annoying) and it wasn't very clean either. I've been too a few La Quinta hotels before and didn't have these problems.

By on Aug 6, 2016

2

charger gone

Everyone

Daughter left a charger. Called ahead to come back to get it. Room was cleaned and charger is gone. Just annoying.

By , from moving on Aug 1, 2016

3

room condition

Everyone

the light above the table did not work, the power cord was cut at the plug. also the towel rack was missing but screws left in the wall.

By on Apr 12, 2016

3

clean and comfortable hotel

Families

Only stayed one night. Room was clean, quite, well-supplied, and comfortable. No complaints with the room.

By , from Katy, TX on Apr 4, 2016