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Days Inn San Antonio

1.5 out of 5.0

Recent guest reviews

Staff was nice, especially Jason very helpful. Very clean.

There was no phone in the room. Turned water off when we were taking a shower. No ashtray in room. Coffee pot was missing. Staff was friendly.

We were booked for 3 nights but could only bare 1. Upon checking in we noticed a lack of lighting for the vanity sink area. It was repaired by the time we came back to end the night. We booked a non smoking room but was given a smoking room. We were provided only two pillow, two bath towels, and two wash cloths. Smoke detector was broken. Several light coverings including lamp shades were missing. Carpeting was torn. Some wall hanging was missing (we were afraid of being accused of stealing it). The bed railing was sticking out and could have caused serious injury to our feet/legs. Bathroom had strong Mildew odor. The staff was unaccommodating to the point of covering their face with both hands and saying "we don't want to hear complaints." Breakfast that was promoted was disgusting. A roach was found On the bed. The worst thing, though, was that there was BED BUGS!! I was bit on the leg twice and my husband had 3 bites of his own. My husband overheard the staff telling workers about removing mattresses and placing them outside in the rain. Upon our final complaint, the manager actually said that if we didn't like it, we could leave.

Never go to this hotel Dirty Smells badly AC broken Worse experience ever

This place is not a good place for families and not a good place basically for anyone, it is very old and run down, the room was horrible, it is a poor example of a Days Inn.

Checked out early after seeing a roach. Disgusting would have been 100X better in my car!!!!!

I wouldn't recommend this hotel to anyone, filthy carpet, bed was very uncomfortable, overall this hotel needs maintenance. I was given a smoking room, The desk employee said I requested a standard room so it was a smoking one, told her I wanted a non-smoking room, so she gave me a new room, the carpet was also filthy. I won't stay at this hotel again.

1) No washcloths for the entire trip 2) Only 2 towels the entire trip 3) No floor towel until we asked for one 4) No ice bucket until we asked for one, as well as cups 5) No light bulb in one of the light fixtures 6) Mirror not mounted on wall, instead leaning against the wall 7) Tub backs up to your ankles by the end of a quick shower. We called it "lake days inn" 8) AC turned off every day after we left 9) Bed was complete mush 10) White paint on outside of brown doors

All rooms smell of smoke. A lot of crazy people everywhere. Adult video stores surround the building. Just a wasteland.

Went with a friend to San Antonio for a few days. We checked into the hotel and found bugs in the toilet and no fridge/microwave as requested. Went back to front desk and was immediately given a new room. Friendly staff, helpful with questions. Would highly recommend the Riverwalk, Zoo, and Wildlife Ranch...all within 30 minutes of hotel.

I know I was looking for something cheap since I was traveling alone for a day, but this place really sucked, the A/C did not work, the staff had no other rooms to move me into, the commode you had to turn off the main water valve because every half hour it made this terrible noise, tv's are like 15 years old, the bulky kind, the bathroom paint looked like it was done by a kid i woke up with a major back ache as the mattress was so hard. I usually stay at Marriott, Hampton, la Quinta, quality Inns etc. I learned my lesson. if you're on a really small budget you can survive a night, but never again. i staying with quality reputable hotels I'm paying the extra $40 from now on. No wonder this was a non refundable prepaid deal. Most people would not stay here if they saw the conditions.

Great location but bathroom was terrible, lot of stains and bad smells.

it was a ok stay. the staff was rude but was able to sleep even though the place needs repairs

not bad, ice machines not working. did not like the cat in the eating area.

Booked two rooms, once we got there we got our keys to the rooms..the rooms were super hot!!!! The walls were nasty, has stains on them the room smelled really bad, the beds were super small and very hard for double beds!!!! The toilet in one of the rooms was nasty looked like it hadn't been cleaned well. I did not like my experience at the hotel at all. Never will I stay there again! In the other room we had found a lizard!!! Seriously?!

tried calling several times to check in late no answer-after several attemps finally a man answered and i informed him we were checking in late. he asked what time i told him i wasnt sure but we would be there said what do you want do you want anything -very very very rude man if it wasnt because we couldnt cancel anymore we would of. we get to the place dirty every where the shower had hair from a previous person the paint was falling off the pillows were dirty it was disgusting!!!! No towels available-not that we would of used them. Wors hotel ever this should of been a $40 or less a night

Don't recommend needs upgrades needs new management

My first clue that this was going to be a horrible experience for my daughter and me, was the adult entertainment club next door! The stairs were rickety & the room was disgusting! I couldn't put clothes in the drawers because the fronts were broken & the towels had stains. The bathroom light fixture was burned & very dim. This probably kept me from seeing all the mold in there. What I did see was gross & the shower curtain had holes. The toilet tissue holder was coming off the wall. After a quick shower, I walked to the bed & the bottom of my feet turned black! It was so late & I was unable to get another room. We couldn't sleep, the road noise was unbearable & the planes overhead shook the room. The AC rattled & only made more noise. The next morning, the cleaning crew came to bring more towels using a grocery shopping cart! Even though I had paid for another night, I left and found another accommodations. I paid over $100 a night for these horrible conditions and still paid for another hotel room on top of that. A very expensive lesson for this single mom! I will never stay at a Day's Inn again if this is indicative of all their establishments! I called corporate headquarters to complain but was just given an apology over the phone.

Disgusting at best. No towels in room, smoke detector and fire alarms missing with exposed wiring hanging from the ceiling and walls. Toilet did not flush properly, no phone in room and sheets were a light shade of grey. Paid $80 for a double during spring break and realistically its a $40 hotel This is a very run down property in need of repair and management does not care.

Most horrible experience of my entire life. The staff screamed at my boyfriend when we confronted them about their hotel room smelling like cat urine. There was also another family that was experiencing the exact same thing. When we tried to get our money back they refused. And the picture yea not even close. It was next door to an adult movie store. Horrible Horrible experience.

Room options

Room, 2 Double Beds, Smoking

Full 2 | Sleeps 5

Double Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 5

Room, 1 King Bed, Smoking

King 1 | Sleeps 4

Suite, 1 King Bed, Smoking

King 1 | Sleeps 4

Guest reviews for Days Inn San Antonio

Everyone (8) Business (11) Couples (12) Family (11) Friends (3) Other (7)
4

nice close to the expressway and shopping

Everyone

Staff was nice, especially Jason very helpful. Very clean.

By on Jul 10, 2017

3
Everyone

There was no phone in the room. Turned water off when we were taking a shower. No ashtray in room. Coffee pot was missing. Staff was friendly.

By , from Belton,Tx on Jun 3, 2017

Review comment responded on Jun 6, 2017

THANK YOU VERY MUCH STAYING WITH US.WE ALREADY DISCUSS WITH OUR STAFF AND FIXED THE PROBLEM.SEE YOU SOON. MIKE PATEL GM

1

disgusting nightmare

Everyone
Smoke detector Repairs Hazardous bed rail Light fixture in bathroom

We were booked for 3 nights but could only bare 1. Upon checking in we noticed a lack of lighting for the vanity sink area. It was repaired by the time we came back to end the night. We booked a non smoking room but was given a smoking room. We were provided only two pillow, two bath towels, and two wash cloths. Smoke detector was broken. Several light coverings including lamp shades were missing. Carpeting was torn. Some wall hanging was missing (we were afraid of being accused of stealing it). The bed railing was sticking out and could have caused serious injury to our feet/legs. Bathroom had strong Mildew odor. The staff was unaccommodating to the point of covering their face with both hands and saying "we don't want to hear complaints." Breakfast that was promoted was disgusting. A roach was found On the bed. The worst thing, though, was that there was BED BUGS!! I was bit on the leg twice and my husband had 3 bites of his own. My husband overheard the staff telling workers about removing mattresses and placing them outside in the rain. Upon our final complaint, the manager actually said that if we didn't like it, we could leave.

By , from san antonio on May 21, 2017

1

worse experience ever

Everyone

Never go to this hotel Dirty Smells badly AC broken Worse experience ever

By on Mar 19, 2017

Review comment responded on Apr 3, 2017

“I was so glad to see your review online this morning. It made my day! Thank you so much for taking the time to share your experiences online. It means a lot to my staff and myself that you took the time…”

1

bad location, noisy, poor class of people around.

Everyone

This place is not a good place for families and not a good place basically for anyone, it is very old and run down, the room was horrible, it is a poor example of a Days Inn.

By , from Ralls Texas on Feb 28, 2017

Review comment responded on Apr 24, 2017

THANK YOU FOR STAYING WITH US SEE YOU SOON. MIKE PATEL GM

1
Everyone

Checked out early after seeing a roach. Disgusting would have been 100X better in my car!!!!!

By on Jan 30, 2017

1

filthy carpet

Everyone

I wouldn't recommend this hotel to anyone, filthy carpet, bed was very uncomfortable, overall this hotel needs maintenance. I was given a smoking room, The desk employee said I requested a standard room so it was a smoking one, told her I wanted a non-smoking room, so she gave me a new room, the carpet was also filthy. I won't stay at this hotel again.

By on Oct 23, 2016

1

disappointing

Everyone

1) No washcloths for the entire trip 2) Only 2 towels the entire trip 3) No floor towel until we asked for one 4) No ice bucket until we asked for one, as well as cups 5) No light bulb in one of the light fixtures 6) Mirror not mounted on wall, instead leaning against the wall 7) Tub backs up to your ankles by the end of a quick shower. We called it "lake days inn" 8) AC turned off every day after we left 9) Bed was complete mush 10) White paint on outside of brown doors

By on May 3, 2016

1

big mistake

BusinessTravelers

All rooms smell of smoke. A lot of crazy people everywhere. Adult video stores surround the building. Just a wasteland.

By on Feb 8, 2016

2

friend trip

GetawayWithFriends

Went with a friend to San Antonio for a few days. We checked into the hotel and found bugs in the toilet and no fridge/microwave as requested. Went back to front desk and was immediately given a new room. Friendly staff, helpful with questions. Would highly recommend the Riverwalk, Zoo, and Wildlife Ranch...all within 30 minutes of hotel.

By on Apr 15, 2015