This hotel should be shut down and cleaned correctly and repainted.
Very dirty and noisy. I booked two non-smoked rooms, but I felt the smoke in the room and so smell. The smell is very disgusting
I guess I shouldn’t have such high standards like I don’t know, a working heater in below freezing weather?
Filthy room
Dont be deceived on the pictures. Totally opposite. I canceled my reservation as soon as i saw the room and restroom.
Nothing
.
not highly recommended
They lied to me when I checked in. I asked about the pool hours and they said that it was Open to 9:00 pm. When we saw it, it was extremely dirty and when I asked for extra towels after already being checked in, only then did I find out that the pool was closed and that my granddaughter could not go swimming. We checked out the next day.
Worse place to stay at. Very very dirty! Nothing like the pictures! There were cops making an arrest while i was getting into my room. Toilet was leaking, wroting on the walls, the doors, carpet was filthy, no smoke alarm in the room, no wall art as shown in their picture, air vent was hanging down from in the restroom. So much more i can write but i highly recommend not booking here at all EVER!
Dirty, smelly, TV didn’t work . Bugs everywhere and smells to cigarette
Joint Base San Antonio is a short stroll from Deluxe Inn San Antonio, and other popular attractions like Lackland Air Force Base Visitor Center are within a mile (2 km). This 98-room hotel has an outdoor pool, free in-room WiFi, and free self parking.
For your convenience, a continental breakfast is served for a fee each morning from 7:00 AM to 9:00 AM.
Guests can expect to find free WiFi and 32-inch plasma TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Guests of Deluxe Inn San Antonio enjoy an outdoor pool, free WiFi in public areas, and a business center. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Additional amenities include a computer station, free newspapers, and a picnic area.
This hotel should be shut down and cleaned correctly and repainted.
Very dirty and noisy. I booked two non-smoked rooms, but I felt the smoke in the room and so smell. The smell is very disgusting
Dear Xuan, Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
I guess I shouldn’t have such high standards like I don’t know, a working heater in below freezing weather?
Hi Mariah, Thanks for letting us know about your experience. I am sorry that we fell short of meeting your expectations and providing you with exceptional service. I will share your comments with our team, in hopes that we will provide a better experience on your next visit.
Filthy room
Hi Dao, We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your feedback has been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Dont be deceived on the pictures. Totally opposite. I canceled my reservation as soon as i saw the room and restroom.
Hi Ernesto, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.
Nothing
Hi Bobby, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
.
Hi Valeria, Thank you for your review. Please accept our sincerest apologies for the issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
not highly recommended
Hello, We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Dear Angelica, We are distressed to see you unhappy. Our team never want our guests to go back with an unpleasant experience. We regret we fail this time in your case. Kindly let us know about your disappointments in more detail. So, our team can make the required changes and improvements. Hope to serve you better in the future.