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Extended Stay America - Salt Lake City - Union Park

2.5 out of 5.0

Recent guest reviews

Staff is very rude and disrespectful. At check in they weren't profesional and they also told me I could check out late as long as I called them in the am and they didn't kept there word.

Room is always good, internet offers 2 speeds. Kitchen saves me $50-100 a week by being to eat in my room.

Affordable rate and decent hotel. Hallways and doors look super out dated so the room was better than expected.

AC did not work at all and couple other things were broken. But good location, wifi and good orbitz price. Comfortable night sleep.

One of the better motels I have stayed in this year. Great location in SLC for just about everything.

Close enough to all park city ski resorts without the cost of park city hotels. 40 min to Park city. 25min to Alta and Solitude. The area around the hotel has tons of fastfood restaurants, shops and convenient for everything

The room was great! Staff was friendly and polite!

Hotel location is great. Midvale has everything you can possibly need(food/shops) Very close to moutains and freeways

It's always awesome when I go there . Would love to go all the time.

Overall stay was good. The mattress was so uncomfortable I had neck and back pains for 3 days after. Everything besides that was great besides the rude lady that checked us in.

The staff was not very friendly. Would not except my credit card nore help to resolve situation. Hotel is in good location

It was clean and tidy. It was perfect for what I needed.

Just seems to be dirty. Hotel staff was nice. Free wifi & quick morning breakfast.

If you are going to be in Salt Lake City for a week or more, this would be a good place to stay because they have a complete kitchen where you can fix your own food instead of eating out. The room we had was clean and comfortable.

free internet would have been nice.

Enjoyable.

I just needed a place to stay overnight. The room was small, perfect for one person. The kitchen area was a little small but again, perfect for one person for an overnight stay or a few nights. Not the most sound proof place and the heater cooler was noisy at night but other than that, not too shabby. Best feature was the location. A large strip mall across the street with several restaurants, stores and a large movie theatre. Gas stations in either direction. Very convenient

We only stayed one night and the room was just right for what we needed. I liked the full size refrigerator. There could have been a small bottle of dish washing soap to clean the dishes. I was glad to see the dishes, though, and real spoons. Plastic spoons are okay for a picnic but real spoons work better. We would have liked a little shampoo, too but since we only stayed one night we decided we could get along without dish washing soap and shampoo. It was really, a good experience and a clean room, thanks.

I am not a complainer and usually have been really happy anywhere we stay. [...]We have tried other studio hotels and they were great. What a disappointment. Very dirty carpets with holes and big stains. The bathroom door barely cleared the toilet. If you were a heavy person, you'd be in trouble using the sink or toilet. The fire alarm went off 4 times before the hours of 2 a.m. and 4 a.m. Dialing 0 would not go through to try to call the desk. Outside grounds and look of the hotel have been remodeled. They should also think of their rooms not just the outside. I would rather pay the extra 10.00 and stay any where else but never again will we stay here or with this chain of hotels. Sorry

I was unaware that the office closed, so I had to track down a maid who gave me my key. The rooms were decent, but there were a few small things I didn't like, such as a broken remote control and alarm clock. It was also a very uncomfortable bed. But, for the price I couldn't expect much more!

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Extended Stay America - Salt Lake City - Union Park

Everyone (8) Couples (7) Business (3) Family (1) Other (4) Friends (1)
1

horrible staff

Everyone

Staff is very rude and disrespectful. At check in they weren't profesional and they also told me I could check out late as long as I called them in the am and they didn't kept there word.

By , from Midvale on Sep 16, 2017

Review comment responded on Sep 18, 2017

I apologize for the disappointing stay you had with us. Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager

5

extended stay works for me

Everyone

Room is always good, internet offers 2 speeds. Kitchen saves me $50-100 a week by being to eat in my room.

By on Sep 5, 2017

Review comment responded on Sep 7, 2017

Thanks for the wonderful feedback. We are delighted to know our location was ideal for your needs and that you were impressed with the kitchenette in your room. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager

4

4/5

Everyone

Affordable rate and decent hotel. Hallways and doors look super out dated so the room was better than expected.

By , from J on May 17, 2017

Review comment responded on May 19, 2017

Thank you for being our guest at Extended Stay America - Salt Lake City - Union Park. We are delighted to know you were comfortable here and that you found us to be of a great value. We also appreciate your observations and look forward to welcoming you back soon! Sincerely, General Manager

3

you get worth your money

Couples

AC did not work at all and couple other things were broken. But good location, wifi and good orbitz price. Comfortable night sleep.

By , from ut on May 5, 2017

Review comment responded on May 7, 2017

Thank you for choosing to stay at our hotel. We are pleased to know you liked our location as well as the deal you received, but I am sorry for not meeting all your expectations. I will share your review with my team members to ensure all our facilities are up to date and running. We hope you will give us another chance to make this up to you on a future visit. Sincerely, General Manager

5

good choice

Everyone

One of the better motels I have stayed in this year. Great location in SLC for just about everything.

By on Apr 12, 2017

Review comment responded on Apr 14, 2017

Thank you for choosing to stay at Extended Stay America - Salt Lake City - Union Park. We are glad you enjoyed your time with us and that our location close to various attractions of the city was perfect for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager

4

great place for the price. cant beat the value

Everyone

Close enough to all park city ski resorts without the cost of park city hotels. 40 min to Park city. 25min to Alta and Solitude. The area around the hotel has tons of fastfood restaurants, shops and convenient for everything

By , from m on Mar 20, 2017

Review comment responded on Mar 22, 2017

Stephen, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America Salt Lake City - Union Park. It is nice to know you not only enjoyed our excellent service and convenient location, but you found us to be a great value. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, General Manager

5

great place to stay!

Everyone

The room was great! Staff was friendly and polite!

By on Mar 19, 2017

4

nice affordable. wise choice. close to mountains

Everyone

Hotel location is great. Midvale has everything you can possibly need(food/shops) Very close to moutains and freeways

By , from New York on Mar 5, 2017

5

love the staff

Everyone

It's always awesome when I go there . Would love to go all the time.

By , from Salt Lake city utah on Nov 27, 2016

5

lagoon trip

Families

Overall stay was good. The mattress was so uncomfortable I had neck and back pains for 3 days after. Everything besides that was great besides the rude lady that checked us in.

By on Jul 27, 2015