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Crystal Inn Hotel & Suites Salt Lake City - Down Town

3.0 out of 5.0

Recent guest reviews

Beautiful hotel in a very convenient location downtown! As people have mentioned, there are homeless sitting in the parking lot which I think is in part due to the free-no-password-WiFi. I suggested that they enforce a password! Fiancé and I didn’t walk out past dark. Otherwise couldn’t beat the price!

We arrived at mid nite. We asked the desk what the hours for breakfast were. We were told 6AM until 10AM. We got down at 9:40 and chafing dishes of hot food and fruit were being removed. The breakfast staff said they stopped serving at 9:30AM for breakfast. Other guests that arrived after is also had been told the same thing. One of us told the front desk and we were brought out plates of pancakes, potatoes , bacon. So moral of story is you have to speak up. Front desk was quick to respond.

They treat us all well and I stay with them all of the time when in Salt Lake. I have stayed at two other locations, but I have always like this one best.

My husband and I took a trip to Utah to attend a concert on our wedding anniversary. We are from California and felt very welcomed from the moment our airport shuttle picked us up. We were upgraded to a suite which took our breathe away. We loved that the two separate rooms had their own heating and cooling unit as well as a separate tv. The hotel staff was also kind enough to tell us the channel of the World series game as my husband was wearing a Dodger hat upon check in. The room and bed were very comfortable. I normally toss and turn at home and I literally slept like a baby in this bed. Our 2 night stay was fun and the area was very quiet. If we ever came back to downtown SLC this hotel will be our go to spot.

This is an older hotel however they did a nice job renovating it. The room is spacious. I was especially pleased with the tub insert they chose. It had plenty of places to place your shower items. My husband and I liked the cafeteria like feel of their continental breakfast. They have trays which makes it easy to carry everything. They had a nice selection of items to choose from. We were able to check in early and even received a free upgrade. When we are in the area we will stay here again.

Very average. Communication issues, television doesn't work. Get that fixed, it's locked in G Rating shows, so no news. I end up on the phone with the satellite provider getting it fixed. Just a lot of hassle the whole time.

I recently stayed here for four nights and was very impressed with the front desk personnel as well as the dining room and cleaning staff I had the chance to meet. They were very friendly and professional and always seemed to have smiles on their faces. My room was recently refurbished and was very attractively furnished and, most importantly, extremely clean. The breakfast buffet was great with ample choices, and the freshly-baked afternoon cookies was a very nice touch as well. I did not use the pool or spa but they looked to be great, and I enjoyed sitting on the outdoor patio. The airport shuttle was extremely convenient. My only complaint is that I had to return home all-too-soon!

The room was very clean, stayed in a King size bed and loved the separate living room area with 2 couches, tables and extra furntiure. The double sink area was large and spotless and private bathroom area was also very clean. I used the free airport shuttle both times and the drivers were great. A few blocks from downtown and plenty of restaurant choices. Free breakfast was pretty typical, and glad to see there were free newspapers.

Wonderful in almost every way. Only small negative was that the same housekeeper opened our door twice without knocking within a thirty minute period. We learned to lock the door more securely.

Beautifully furnished, clean & comfortable LARGE rooms. Quiet and safe. Staff was attentive, pleasant & helpful. The breakfast buffet was amazing!

We stayed here for a national tournament in SLC. We were pleasantly surprised that it was so close to the venue and restaurants. The staff here is welcoming and helpful. They have fresh fruit water and the free breakfast has lots of choices. I would stay here again.

The staff was all very kind and professional. The room was absolutely amazing at the price point. It is located downtown so the location is convenient. The complimentary breakfast was one of the best I've ever had at a hotel. I would highly recommend going and staying in the king executive suite with a loved one.

Great stay and private we had a really nice stay Got there with no problems

Excellent hotel to stay. Breakfast is super good.

What a pleasant surprise. We took a chance based on ratings, and were very pleased.

This is a nice hotel and I enjoyed my stay. The location is good and the staff are friendly. The breakfast buffet has a good selection of foods.

A very good place to stay in. Clean and convenient room, excellent breakfast. Will stay again when in town.

Great overnight hotel if going to hitel next day. My kid loved the pool and pull out couch. Happy child=happy parents.

I love this Hotel. I stay often for work and a little for entertainment. I love the breakfast, the Jacuzzi, and I love the beds and especially the comfy pillows. The room is also clean, and if I have had any problems, it gets taken care of quickly. The staff is very friendly and I love the swimming pool and hot tub. Sometimes the hotel is not as close to where my conferences are, yet the amenities out way a few miles

Thank you very much for the services provided. You truly made the stay very worth while and helped in creating memories that will last a lifetime! Thank you once again! You guys were amazing!

230 W 500 S Salt Lake City UT

Hotel highlights

  • Close to Clark Planetarium and Tabernacle
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located in Downtown Salt Lake City, Crystal Inn Hotel & Suites Salt Lake City - Down Town is within a mile (2 km) of popular sights such as Clark Planetarium and Tabernacle. This 175-room, 3-star hotel has an indoor pool along with free in-room WiFi and free self parking. The Gateway and Salt Lake Temple are also near this Salt Lake City hotel.


Rooms

All 175 recently renovated rooms feature microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Free local calls, ironing boards, and desks are also available.


Property features

Guests staying at Crystal Inn Hotel & Suites Salt Lake City - Down Town enjoy an indoor pool, a fitness center, and a sauna. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, 3 meeting rooms, and conference space.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 3

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Suite, 1 King Bed, Jetted Tub

King 1 | Sleeps 4

Single Queen - ADA

Queen 1 | Sleeps 2

Guest reviews for Crystal Inn Hotel & Suites Salt Lake City - Down Town

Everyone (41) Couples (21) Business (12) Family (29) Other (7) Friends (12)
5

perfect but...

Everyone

Beautiful hotel in a very convenient location downtown! As people have mentioned, there are homeless sitting in the parking lot which I think is in part due to the free-no-password-WiFi. I suggested that they enforce a password! Fiancé and I didn’t walk out past dark. Otherwise couldn’t beat the price!

By on Jan 17, 2018

3

almost missed breakfast

Everyone

We arrived at mid nite. We asked the desk what the hours for breakfast were. We were told 6AM until 10AM. We got down at 9:40 and chafing dishes of hot food and fruit were being removed. The breakfast staff said they stopped serving at 9:30AM for breakfast. Other guests that arrived after is also had been told the same thing. One of us told the front desk and we were brought out plates of pancakes, potatoes , bacon. So moral of story is you have to speak up. Front desk was quick to respond.

By , from Chicago, Il on Nov 23, 2017

5

nice hotel close to town center

Everyone

They treat us all well and I stay with them all of the time when in Salt Lake. I have stayed at two other locations, but I have always like this one best.

By , from Idaho Falls, Id on Nov 20, 2017

5

wknd getaway

Couples

My husband and I took a trip to Utah to attend a concert on our wedding anniversary. We are from California and felt very welcomed from the moment our airport shuttle picked us up. We were upgraded to a suite which took our breathe away. We loved that the two separate rooms had their own heating and cooling unit as well as a separate tv. The hotel staff was also kind enough to tell us the channel of the World series game as my husband was wearing a Dodger hat upon check in. The room and bed were very comfortable. I normally toss and turn at home and I literally slept like a baby in this bed. Our 2 night stay was fun and the area was very quiet. If we ever came back to downtown SLC this hotel will be our go to spot.

By , from southern california on Nov 7, 2017

5

exceeded expectations

Everyone

This is an older hotel however they did a nice job renovating it. The room is spacious. I was especially pleased with the tub insert they chose. It had plenty of places to place your shower items. My husband and I liked the cafeteria like feel of their continental breakfast. They have trays which makes it easy to carry everything. They had a nice selection of items to choose from. We were able to check in early and even received a free upgrade. When we are in the area we will stay here again.

By , from Twin Falls, Idaho on Oct 26, 2017

3

meh

Everyone

Very average. Communication issues, television doesn't work. Get that fixed, it's locked in G Rating shows, so no news. I end up on the phone with the satellite provider getting it fixed. Just a lot of hassle the whole time.

By , from NC on Oct 21, 2017

5

would definitely stay here again.

Everyone

I recently stayed here for four nights and was very impressed with the front desk personnel as well as the dining room and cleaning staff I had the chance to meet. They were very friendly and professional and always seemed to have smiles on their faces. My room was recently refurbished and was very attractively furnished and, most importantly, extremely clean. The breakfast buffet was great with ample choices, and the freshly-baked afternoon cookies was a very nice touch as well. I did not use the pool or spa but they looked to be great, and I enjoyed sitting on the outdoor patio. The airport shuttle was extremely convenient. My only complaint is that I had to return home all-too-soon!

By , from Boston, MA on Sep 22, 2017

4

huge spacious clean room

Everyone

The room was very clean, stayed in a King size bed and loved the separate living room area with 2 couches, tables and extra furntiure. The double sink area was large and spotless and private bathroom area was also very clean. I used the free airport shuttle both times and the drivers were great. A few blocks from downtown and plenty of restaurant choices. Free breakfast was pretty typical, and glad to see there were free newspapers.

By , from New Jersey on Aug 26, 2017

5

great location--great breakfast

Everyone

Wonderful in almost every way. Only small negative was that the same housekeeper opened our door twice without knocking within a thirty minute period. We learned to lock the door more securely.

By on Jul 20, 2017

5

wonderful

Everyone

Beautifully furnished, clean & comfortable LARGE rooms. Quiet and safe. Staff was attentive, pleasant & helpful. The breakfast buffet was amazing!

By on Jul 18, 2017