Lumen Hotel Zwolle4.0 out of 5.0
Recent guest reviews
The hotel was average in every which way. The rooms were fair though comfortable. No kettle for tea/coffee in the rooms. Breakfast was not elaborate though sufficient. No complaints but did expect better from Lumen.
I just called the Hotel and only the first step of the service was my worst experience ever. I just wanted to know the availability for some dates and the operator seemed to have no English communication skills. It was so frustrating when she kept me waiting for soo long just for checking the availability. And on the top that, the worst part was she asked me the dates of check in at least 4 times and still got it wrong. Dude!! You've gotta learn to be faster, especially, as an operator. You are the first contact for any guest beginning their holiday and if you spoil the experience, you lose your guest and they go somewhere else, it's a hard truth but it's that easy for the guests to switch. The moment you don't provide a quick service, they are switching to Hotels with more professional and well-trained staff. Never going there after my very first bad experience coz I don't want to take risk with mine or anyone else's holiday.
At the check-in we had to pay everything including the breakfast, but when we checked out, the reception staff asked us if we did pay for the breakfast....This is something they should first check on their system before asking the guests. The check-out staff also gave me an invalid parking check and we had to drive back to the hotel again in the stormy weather. The personel kept smiling with no decent words to acknowledge this bothering inconvenience in the bad weather. Last but not least, on the night we stayed here, emergency alarm went off quite a long time. It was false and luckily nothing terrible happened but the hotel did not even bother to announce the guests after the commotion. There were quite many people came out to the hallway with their belongings nervously looking down the lobby area. I wonder what would happen when it really was an emergency. Nice facility doesn't hotel a nice hotel, that's my total impression of this hotel.
Another great stay at hotel Lumen in Zwolle. This hotel is clean. Has great rooms and very helpful and friendly staff. They will not disappoint you. The rooms are very nice and spacious. Looking over the football stadion you might even catch a match on a saterday. So enjoy your stay
I checked in less than an hour ago, called downstairs and asked whether there is a supermarket nearby as there was no soap in the room, except for the liquid type (fair enough), and the reply was 'yes'. So I asked where abouts it was, the reply 'do you have navigation in your phone? Check on there!' I think the person needs a gentle reminder they work in a hotel..
Hotel and room are nice and modern. Note there is no door which separate bathroom and the bedroom. Hotel location is far from city center and located in a outdoor commercial center. The biggest drawback is that the air condition is not working well. Hotel service toldus that they cannot change our room and the only solution were to open the door to let the fresh air came in... In a camping, i am very "open" to let my door opened but not in a 4 * hotel.. We noticed that We are not the only guests which opened their door ie it is a more global problem. To sum up, if the weather is hot, dont go there...
Next to the soccer stadium lies this wonderfull hotel, not exactly near the city centre but totally worth staying. Beautifully designed modern hotel with luxury rooms. Thanks to the kind staff for making our stay pleasant.
The hotel is part of the complex that contains the soccer stadion of PEC Zwolle. It has a very modern look, and at the same time manages to create an attractive atmosphere. Ground floor contains a bar and a restaurant that is also used for breakfast. Rooms are nicely decorated and contain all the comfort you expect from a 4* hotel. Breakfast is really attractive and offers a wide choice. The only point of criticism is that two (slow) coffee machines is not enough which leads to some queueing.
I travel for work so am in a different hotel every week, I have eaten in Michelin star restaurants and I have also stayed in some not so good places. From the time I walked in to the Lumen Hotel, I received great service, the reception staff could not be more friendly, I went to my room and it had a bath that could be classed as a small swimming pool, the room was perfect. Then I went for food to the restaurant (remember I am fussy and have had some great meals) I ordered the Chef Surprise and what I got was the most amazing meal I have ever eaten the main course was so nice it prompted me to write this as I normally do not leave reviews. the only thing I have to do is find a reason to go back there. I really can not fault this Hotel in any way, you can even rent electric bikes from the lobby.
Good business hotel with all required facilities.... nice decoration and outstanding staff... excellent location for business travellers... would try to improve a bit the breakfast selection and quality ... Meeting facilities are really good....
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- 24-hour fitness center
Lumen Hotel Zwolle places you within 2 miles (3 km) of Grote Markt and Grote Kerk. This 4-star hotel has 125 guestrooms and offers a casino, a 24-hour fitness center, and free in-room WiFi. Also close to this Berkum hotel are Stedelijk Museum and Museum De Fundatie.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
Lumen Hotel Zwolle's 125 rooms are air-conditioned and provide minibars, espresso makers, and safes. Guests can expect flat-screen TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Phones and desks are also standard.
Guests staying at Lumen Hotel Zwolle enjoy access to a casino, a 24-hour fitness center, and free WiFi in public areas. Self parking is available for EUR 7.50 per day. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a conference center, free newspapers, and a terrace.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 574 reviews